Features

In medicine’s push for workforce diversity, culture of belonging is key

PatientEngagementHIT In the past decade, and especially in the last five years, healthcare has been working to crack the code of embedding antiracism into the fabric of the industry through workforce diversity. But far from the quotas sometimes conjured when imagining healthcare’s DEI workforce initiatives, the road to a more just and antiracist healthcare workforce must be paved with empathy,...


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Using the PEMAT to assess patient education materials

As the push for greater patient health literacy gets stronger, the Patient Education Materials Assessment Tool (PEMAT) could be helpful to healthcare providers. Increasingly, healthcare industry experts are touting the role that patient...

Selecting the Right Online Appointment Scheduling Tools for Pediatrics

The patient access team at Nicklaus Children’s Health System knew it would have a lot of needs as it shopped around for a digital self-scheduling option. The Miami-based hospital system serves a pediatric population, 60 percent of...

Top Patient Engagement Challenges Affecting Rural Healthcare

In a challenging industry landscape like medicine, the topic of rural healthcare stands out for its complexity. Those complexities can affect patient engagement efforts, in particular, and can stymie provider efforts to support care...

How Family Physicians Can Solve US Maternal Health Problems

It’s not a secret that healthcare is staring down a maternal mortality problem. But what might be less known is the critical role family physicians can play in ameliorating it. “This country has a lot of work to do on maternity...

Patient Engagement Strategies for Improving Patient Activation

Clinical care is only one step along the path to helping a patient achieve her optimal state of health. While cutting-edge procedures and innovative therapeutics play a critical role in treating or managing diseases, they typically...

Behind Epic’s Award-Winning MyChart Patient Portal Advancements

Epic Systems thinks it’s on the brink of a new frontier in patient portal use, saying MyChart is stock-full of the functionalities consumers want, and users are now leveraging it to move the needle on clinical outcomes and the patient...

How GoodRx Brings Low Drug Costs in Vexing Healthcare Landscape

The cost of healthcare is getting to be a nearly insurmountable problem for patients, leaving the healthcare consumer with a pretty hefty homework assignment if they want to get the best buy for their services and medications. At GoodRx,...

Exploring Healthcare Price Transparency for the Consumer Experience

Shop in any store or for any service, and you will be able to look at the price tag or at least request a quote, but in healthcare, that level of price transparency is unheard of. Rather, patients go into most healthcare encounters not...

Supporting the Provider Experience to Build a Good Patient Experience

Does a better patient experience start with a better staff and provider experience? If you ask Deirdre Mylod, PhD, the senior vice president of Research and Analytics at Press Ganey, it has to. Indeed, there is a key behavioral and workflow...

Cultural Competence in Healthcare: Why It’s Important & How to Build It

Healthcare is undergoing a seismic shift, with the role of public and population health playing a bigger role in patient care than ever before. Core to that role is the increased focus on health disparities, health equity, and cultural...

What Is Health Equity? Tracing Equity Origins & Progress Today

Health equity isn’t just another industry buzzword. As the medical industry works toward true health and well-being for all, health equity has emerged as a critical goal for payers, providers, and healthcare policymakers. Still, the...

Hospital Wayfinding Strategies for a Better Patient Experience

Visiting the hospital can often mean a literal maze to recovery. While patients usually know they have a road paved with care management ahead of them, less is often made of the hospital wayfinding and navigation that can make or break the...

Top Patient Engagement Tech for Remote Chronic Disease Management

Care management has gone digital, with remote chronic disease management, in particular, becoming a more common modality. Of course, there is still always a time and a place for in-person care, but the days of fully analog care management...

Breaking Down Patient Requests for EHR, Medical Record Corrections

As healthcare organizations continue to strive for better patient safety, they will have to ensure an adequate process for fulfilling patient requests for EHR and medical record corrections. EHR and medical record corrections are exactly as...

2024 to Bring Thoughtful Patient Engagement Tech Investments

Could 2024 be the year for the patient engagement technology boom? It might be, provided clinics and hospitals can access the right technology in a way that solves not just patient experience but also workforce management problems,...

Montefiore’s Community Health Worker Role a Bridge to Medical Workforce

At Montefiore Medical Center, the Community Health Worker Institute (CHWI) is a pipeline to the healthcare workforce. Sure, the actual “community health worker,” or CHW, title is an entry-level job, but it’s a key starting...

Are Doulas the Key to Closing Maternal Mental Health Treatment Gaps?

NewYork-Presbyterian wants to do something about the nation’s maternal mental health crisis. In an effort to prepare pregnant people in their third trimesters for their new, child-filled lives, the healthcare organization is tapping...

Behind Walgreens’ Move on Prescription Drug Costs, Patient Experience

Walgreens is pushing its newest prescription drug cost savings tool as the retail health provider continues to vie for the pharmacy as a key part of the overall patient experience. Riding tailwinds indicating that patients are increasingly...

How Advocate Health Uses Patient Communication IT to Close Care Gaps

Advocate Health wants to be the safety net for patients managing care gaps, using patient engagement technology to streamline the scheduling process. After all, healthcare isn’t easy to navigate, especially for patients who have seen...