Breaking Down Patient Requests for EHR, Medical Record Corrections
PatientEngagementHIT As healthcare organizations continue to strive for better patient safety, they will have to ensure an adequate process for fulfilling patient requests for EHR and medical record corrections. EHR and medical record corrections are exactly as they sound—an update of formerly incorrect medical information stored in the electronic record. Healthcare providers can spearhead medical...
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2024 to Bring Thoughtful Patient Engagement Tech Investments
Could 2024 be the year for the patient engagement technology boom? It might be, provided clinics and hospitals can access the right technology in a way that solves not just patient experience but also workforce management problems,...
Montefiore’s Community Health Worker Role a Bridge to Medical Workforce
At Montefiore Medical Center, the Community Health Worker Institute (CHWI) is a pipeline to the healthcare workforce. Sure, the actual “community health worker,” or CHW, title is an entry-level job, but it’s a key starting...
Are Doulas the Key to Closing Maternal Mental Health Treatment Gaps?
NewYork-Presbyterian wants to do something about the nation’s maternal mental health crisis. In an effort to prepare pregnant people in their third trimesters for their new, child-filled lives, the healthcare organization is tapping...
Behind Walgreens’ Move on Prescription Drug Costs, Patient Experience
Walgreens is pushing its newest prescription drug cost savings tool as the retail health provider continues to vie for the pharmacy as a key part of the overall patient experience. Riding tailwinds indicating that patients are increasingly...
How Advocate Health Uses Patient Communication IT to Close Care Gaps
Advocate Health wants to be the safety net for patients managing care gaps, using patient engagement technology to streamline the scheduling process. After all, healthcare isn’t easy to navigate, especially for patients who have seen...
What Is a Community Health Needs Assessment?
A community health needs assessment (CHNA), sometimes called a community health assessment, is foundational for nonprofit healthcare organizations and a vital tool for hospitals and health systems working to improve population and public...
‘Every Patient, Every Time’: Boosting Techquity in Patient Portal Use
For many healthcare organizations, the patient portal has become the place where patients access the healthcare system and keep coming back. It’s a wraparound digital experience that meets the moment on healthcare consumerism, but if...
As Maternal & Infant Health Falter, Advocacy Is Key to Progress
As it continues to pave the road to progress with data, March of Dimes is using its advocacy prowess to also call for policy and medical device solutions to the nation’s growing maternal and infant health crisis. Paired with a new...
Using Shield Laws to Protect Interstate Patient Access to Abortion Care
In the aftermath of the 2022 Dobbs vs. Jackson Women’s Health Organization Supreme Court decision, it wouldn’t be uncommon to see interstate patient access to abortion care. The ruling, which virtually upended the precedent set...
Top Strategies for Improving Medication Adherence Rates
Treating an acute or chronic illness doesn’t end with prescribing a drug or a treatment. Rather, achieving ideal clinical outcomes requires patients to actually take the prescription and strong medication adherence. Medication...
How Data Informs Patient-Centered Medication Adherence Work
For Armando Hinojosa, MD, the data used to flag medication adherence isn’t the end-all, be-all. Indeed, medication trackers are important tools for making sure his patients at the Laredo, Texas-based SeniorMed get the treatments...
How Prior Authorization Impacts Patient Access to Care
Prior authorization is a well-known headache for healthcare providers and clinicians, but for patients, it can mean something worse: poor patient access to care. A common utilization management strategy for payers, prior authorization has...
Providence Approaches Healthcare Digital Innovation With Provider Expertise
Providence health system knows something about digital tools in the healthcare consumer world, with its latest incubated technology, Praia Health, being proof of the power of stakeholder input and design. As a health system serving patients...
Taking STI Screening Access to Community-Based Organizations
When Joshua O’Neal, sexual health program director at the Fulton County Board of Health (FCBOH) in Georgia, took on a project to improve patient access to STI testing, he didn’t know he’d be facing a perfect storm of...
Using Patient Teach-Back to Improve Patient Education
Patient education and health literacy strategies are incomplete without patient teach-back, a practice many providers use to make sure their patients understand health information. As the healthcare industry confronts a growing population...
How Providers Can Meet Varying Levels of Patient Health Literacy
To say patient health literacy is important to patient engagement, activation, and experience is not a particularly blistering-hot take. Patient health literacy, or more specifically, personal health literacy, refers to an...
Community Health Centers Hunker Down as Government Shutdown Looms
Funding packages continue to stall in Congress, making a government shutdown more inevitable and leaving community health centers across the nation in the lurch. As of publishing time, the US still doesn’t have a way to fund...
Key Methods for Measuring Patient Safety, Adverse Events
Patient safety is a core component of a good patient experience, but without a tailored method for measuring patient safety, it’ll be nearly impossible to achieve. After all, you can’t improve what you don’t measure....
Using Patient Experience Surveys to Assess Longitudinal Care Journey
Patient experience surveys have been transformative in capturing patient sentiment and guiding quality improvement initiatives, but at Community Health Network, the traditional CAHPS survey still falls short in improving the patient journey...
