Patient Engagement Resources
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Building a patient-centric healthcare contact center
The vast majority of provider call centers are built on legacy technology that's not built to unify data from voice, digital, and in-person interactions, offer channel choice, or empower self-service options that do more than frustrate.This whitepaper explores a better way.
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The patient experience (PX) revolution in healthcare
Influenced by their consumer interactions, patients now expect easy, seamless, and personalized healthcare experiences.Gain insights from our major global research survey that show how healthcare providers are rethinking and repositioning contact centers in support of a reimagined PX.
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The Role of Mobile Engagement: Insights from Healthcare Leaders
Download this report to find out what nearly 275 healthcare executives think about the state of mobile experience in healthcare.
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Patient Engagement Ecosystem 2023
Download the KLAS Research Patient Engagement Ecosystem Report 2023 today to get the latest insights on digital health tools and vendor capabilities.
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In-Depth Patient Navigation Opportunity Analysis
In this white paper, discover how the first step analysis aims to address common care delivery challenges, designed to identify and quantify opportunities to improve clinical outcomes, patient retention, and appropriate utilization of key health system service lines by better navigating patients to the next stage of care.
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Data-Driven Patient Navigation with Proven Results
Patient care goes beyond the four walls of your healthcare facility, with a crucial part of treatment occurring during the transition between exit and returning to daily life. Care Continuity provides targeted patient navigation solutions that significantly increase successful care transitions. View this resource to learn more.
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The immediate impact of a digital check-in process
Shore Physicians Group, a multispecialty group with practices located in southern New Jersey, was struggling with front-desk staff burnout, intake delays and extended exam times.Discover how they reduced staff burden, streamlined operations, and increased TOS collections with digital check-in in this case study.
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Healthcare: How a centralized data approach boosted organic search
Northeast Georgia Health System, a major independent health system in Georgia’s competitive healthcare market, needed a new digital strategy. Discover how Kyruus helped them centralize data, leading to 2,000 appointments in the first 6 months, 75% of which were new customers.
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How nurse triage addresses challenging access barriers
A shift from an RN presence in physician practices to unlicensed assistive professionals, along with a transition of schedulers to a centralized location, has left limited options for patients to reach a licensed professional in a timely manner.
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How optimized transfer services saw benefits within a month
Edwin M. Oley, CEO of Mercy Health - Lorain in Ohio, discusses how partnering with Conduit Health Partners has improved their organization through efficient and expedited patient flow in to and out of their health system. Watch this short video to learn about their experience.
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