Patient Portals

Patient Data Access Elusive for Nearly Half of Healthcare Consumers

by Sarai Rodriguez

Even though the vast majority of Americans want quick patient data access, many of them struggle to obtain their health records, uncovered a new survey conducted by Propellar Insights on behalf of...

Patient Engagement Technology Not Aligned with Patient Expectations

by Sarai Rodriguez

Patients are demanding more digital health tools that allow them to manage their care, yet this is the area patient engagement technology vendors most fall the shortest of patient expectations,...

Removing Medical Abbreviations Can Boost Patient Portal Understanding

by Sarai Rodriguez

Medical abbreviations and acronyms have adverse effects on patient understanding of information during patient portal use, a study funded by the National Institutes of Health found. This is happening...

How Do Patient Portals and Personal Health Records Differ?

by Sara Heath

Patient portals and personal health records (PHRs) are two primary patient engagement technologies enabling patient data access. Still, it can be hard to distinguish between the two. These tools have a lot of overlapping features, leading...

Are Patient Portals the Future of Patient-Provider Relationships?

by Sara Heath

It’s time for healthcare professionals to begin reconsidering patient portals as not only tools for patient data access, but also as tools for building the patient-provider relationship. As digital health and patient engagement...

Epic Systems Affirms Market Dominance with Best in KLAS Patient Portal

by Sara Heath

EHR vendor giant Epic Systems has come in yet again as the top patient portal in the 2022 Best in KLAS rankings, asserting the health IT company’s dominance in the sector. Epic was also awarded...

Exploring the Past, Future of SMART Health Cards, Patient Data Access

by Sara Heath

It’s been a banner year for patient data access, with innovations like SMART Health Cards from the Vaccine Credential Initiative (VCI) and the Commons Project putting information like COVID-19 test results and proof of vaccination...

4 Key Use Cases for Patient Data Access, Patient Portals

by Sara Heath

Patient data access continues to be an imperative, not only from a regulatory standpoint but also inasmuch as patient engagement is concerned. But after years of lackluster use of patient portals, the medical industry continues its work...

Smartphone Patient Portal Use Lags mHealth Apps For Now

by Sara Heath

People aren’t using a smartphone patient portal nearly as much as they are using other mHealth apps on their mobile phones right now, but the potential is there for smartphone patient data access...

Parents Viewing Teens’ Patient Portals Spur Talk of Proxy Accounts

by Sara Heath

More than half of adolescent patient portal accounts allow guardian proxy access, according to data published in JAMA Network Open, something the researchers said should be a consideration as...

How to Write Open Clinical Notes for a Good Patient Experience

by Sara Heath

There is a new compliance mandate in healthcare, one that despite all of its good intentions for patients is leaving some providers worried about the healthcare experience. Requirements for open notes and patient access to clinical notes,...

Key Steps for Opening the Digital Front Door, Digital Transformation

by Sara Heath

The digital front door isn’t just unlocked; it’s opening wide, and healthcare organizations that want to remain competitive need to figure out how to make it an entrance to a wholly...

4 SDOH Driving Health Disparities in Patient Portal Use

by Sara Heath

As patient portal use and access become more commonplace in healthcare, it would be prudent for health IT leaders and clinicians alike to understand the health disparities that can also emerge with...

What Is Patient-Generated Health Data, Why Is It Important?

by Sara Heath

The regulatory push for better patient data access, coupled with the insurgence of remote patient monitoring technology, has brought to the forefront a key type of health information: patient-generated...

Behind the Scenes of Epic’s User-Centered Patient Portal Redesign

by Sara Heath

Healthcare organizations might be seeing their Epic Systems patient portals looking a little different these days. After a two-year process, the EHR vendor giant has unveiled an updated patient portal...

What Providers Must Know About Patient Access to Clinical Notes

by Sara Heath

Editor's Note: The ONC has since extended the deadline for providing patient access to clinical notes to April 5, 2021. As part of the 21st Century Cures Act, the federal government will soon...

What Patient Demographics Use Patient Portal Appointment Scheduling?

by Sara Heath

Young, White patients with commercial health payer coverage are more likely to use the patient portal for online appointment scheduling than others, according to the latest data in JAMA Network...

Smart Hospitals Making the Future of Patient Experience a Reality

by Sara Heath

When Alpa Vyas first asked patients at Stanford Health Care what they would like in a smart hospital room, she was almost certain they’d want to see a digitized care itinerary. “You can imagine if you’re an inpatient and...

How to Manage Secure Direct Messages, Patient Portal Inboxes

by Sara Heath

Secure direct messaging and patient portal communication has been a boon for patient-provider relationships, but have forced many clinicians to develop a web of workflow fail-safes to help them...

4 Health Technologies that Boost Patient Experience, Satisfaction

by Sara Heath

The medical industry is increasingly focusing on creating a better patient experience and driving patient satisfaction scores. But while many efforts must center on improving interpersonal...