PatientEngagementHIT

Hospital Quality

Does Hospital Environment, Culture Affect Family Engagement?

May 15, 2017 - Considerations about the hospital environment are an oft-forgotten variable factoring into a positive patient experience and meaningful patient and family engagement. After all, shouldn’t hospitals prioritize quality of care over how “pretty” or amenable a space is? Perhaps not, said Michelle Ossmann, RN, Director of Healthcare Environments at Steelcase Health. Patient engagement...


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Does Hospital Environment, Culture Affect Family Engagement?

by Sara Heath

Considerations about the hospital environment are an oft-forgotten variable factoring into a positive patient experience and meaningful patient and family engagement. After all, shouldn’t hospitals prioritize quality of care over how “pretty”...

6 Steps to Improving the Patient, Family Engagement Process

by Sara Heath

As patient and family engagement continue to be key measures of quality care and a humanistic imperative for clinicians, most practices will need to undergo a practice culture shift. Healthcare professionals detail the importance of driving culture...

Building Successful Healthcare Patient Advisory Councils

by Sara Heath

Patient-centered care is a key component of current health system goals. But amidst patient portals, mHealth engagement apps, and patient satisfaction surveys, how can providers make sure these efforts truly serve the patient? For some healthcare...

Positive Patient Experience Key for Good Online Physician Reviews

by Sara Heath

Ensuring a positive patient experience may be the trick to obtaining a five-star online physician review, shows a new survey from technology review site Software Advice. The survey of 1,438 patients reveals that more patients are looking at online...

Hospitals May Not be Using Patient Preference Data Sufficiently

by Sara Heath

Although 66 percent of healthcare organizations agree that consumerism is vital in healthcare, only 16 percent integrate feedback on patient preferences into their practices, shows a recent survey from Kaufman, Hall & Associates in partnership...

4 Fixes to Improve Hospital Environment, Patient Satisfaction

by Sara Heath

When approaching the issue of patient satisfaction, healthcare leaders often focus on the patient-provider relationship. However, improvements in hospital environments may also have a great impact on the patient experience and satisfaction with...

CMS Updates Nursing Home Star Ratings for Quality Transparency

by Sara Heath

The Centers for Medicare & Medicaid Services has released an updated set of quality star ratings for nursing homes in an effort to boost quality transparency and support patient decision-making. According to a press release, these updates...

Patient Advocates Defend CMS Hospital Star Ratings Release

by Sara Heath

The National Partnership for Women & Families has spoken up in defense of the newly-released CMS hospital star ratings, calling it a “huge step forward” for patient empowerment. In a public statement, the National Partnership...

CMS Hospital Star Ratings Release Met with Provider Dismay

by Sara Heath

The latest batch of CMS Hospital Star Ratings are now available, but healthcare providers are not entirely satisfied with the effort to increase data transparency and assist patient decision-making. In a CMS blog post, Kate Goodrich, MD, MHS,...

CMS Hosts Program for Patient Safety, Quality Improvement

by Sara Heath

The Centers for Medicare & Medicaid Services (CMS) are looking for applicants to be a part of a program supporting patient safety in hospitals and care quality improvement. In a blog post, CMS’s acting deputy administrator Patrick Conway,...

AHRQ Patient-Centered Toolkit to Boost Provider Communication

by Sara Heath

The Agency for Healthcare Research and Quality has created a new patient-centered toolkit helping to support patient-provider communication following adverse hospital events. The federal agency this week announced the release of the Communication...

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