Patient Engagement Technologies

Digital Patient Experience, Engagement Split by Patient Demographics

by Sara Heath

The digital patient experience is becoming more important than ever, with new Centers for Disease Control and Prevention (CDC) figures showing that more than half of patients use the internet to find...

Patient Data Access, Mobile Patient Portals Reach Unprecedented Use

by Sara Heath

Patient data access is at an all-time high, with new data from the Office of the National Coordinator for Health IT showing three in five patients being offered and accessing their digital health...

Patients Split on Trust in Artificial Intelligence in Healthcare Experience

by Sara Heath

American patients are split as to whether they are comfortable with the use of artificial intelligence (AI) in their healthcare experience, according to survey data from Propeller Insights on behalf of...

Providence Approaches Healthcare Digital Innovation With Provider Expertise

by Sara Heath

Providence health system knows something about digital tools in the healthcare consumer world, with its latest incubated technology, Praia Health, being proof of the power of stakeholder input and design. As a health system serving...

Digital Patient Experience Hinges on Online Appointment Scheduling

by Sara Heath

Healthcare providers and payers should continue to set their sights on a digital patient experience, with new data from Wakefield Research fielded on behalf of health IT company Kyruus showing that...

Zocdoc Enters Practice Management, Patient Access Tech Space

by Sara Heath

Zocdoc has unveiled a new suite of tools to enable patient access and practice management, part of the Zocdoc Practice Solutions, the company announced in a press release. The technologies will...

Top Technologies Supporting Social Determinants of Health Work

by Sara Heath

While most health system social determinants of health initiatives are fundamentally about uncovering and fulfilling social needs, those efforts would not be complete without the health IT necessary to support them. Indeed, programs that...

What Do Orgs Want in Patient Safety & Compliance Technology?

by Sara Heath

Functionality is the name of the game for patient safety and compliance technology vendors, with healthcare organizations foremost prioritizing technology functionality when making purchasing...

OpenNotes Launches Resources to Help Patients Use Clinician Notes

by Sara Heath

Patient advocacy group OpenNotes wants to make it easier for patients to take advantage of open clinical notes through the launch of its online resource, How To Use Open Notes. Open notes is the...

Top Patient Engagement Metrics to Improve Healthcare Quality

by Sara Heath

No patient-centered care mission is complete without patient engagement metrics. Patient engagement metrics help healthcare organizations assess the extent to which patients are involved in their own care. They can measure how the patient...

Key Considerations for Patient Data Access, Patient Engagement

by Sara Heath

Most experts agree that patient data access is crucial for strong patient engagement. Although most patient engagement strategies also incorporate principles of patient-centered care, patient education, and social determinants of health,...

Parental Patient Portal Use Rate in Pediatrics Lower than 50%

by Sara Heath

Only around 43 percent of parents or guardians use the patient portal to manage their child’s health, representing a pretty serious lapse in patient engagement, according to a new survey from the...

Top Patient Engagement Technologies for Population Health Management

by Sara Heath

Any good population health strategy needs good patient engagement, and as a part of that, good patient engagement technologies. Defined by the Centers for Disease Control & Prevention, population health is an “interdisciplinary,...

Why Patient Portal Proxy Accounts Are Key for Dementia Patients 

by Sara Heath

It could be useful for providers treating patients with dementia to encourage their care partners to create their own patient portal proxy accounts, according to a JAMA Internal Medicine research note...

Strategically Implementing Technology for Follow-Up Care Engagement

by Sara Heath

Close to 45,000 emergency department visits means a lot of phone calls for follow-up care and engagement. But that’s been the reality at SUNY Downstate Health Sciences University, where just two nurses are in charge of calling...

What Do Patients Want in Chronic Disease Management Tools?

by Sara Heath

In the world of chronic disease management tools, not all technologies are created equal. According to a new Regenstrief Institute study, care management apps that offer patient data access and data...

Patient Portal Utilization Growing Among Older Adults

by Sara Heath

Patient portal utilization is growing among older adults, according to Michigan Medicine data, but there’s still room to close the digital divide across sociodemographics. Over the past five...

Patients Need More in Digital Patient Experience, Patient Access

by Sara Heath

Healthcare organizations aren’t on the same page as patients when it comes to the digital transformation and patient experience. While patients want more technology enabling patient access to...

Patient Trust in AI Chatbots, ChatGPT Has Room to Grow

by Sara Heath

Can ChatGPT really replace doctors? Probably not, at least for right now, as surveying shows that patient trust in chatbots and generative AI in healthcare is relatively low. The report from The...

ChatGPT Continues to Prove Useful for Patient Education

by Sara Heath

More evidence is emerging that ChatGPT, a conversational generative artificial intelligence (AI) chatbot, can effectively answer patient questions, this time out of Massachusetts General...