PatientEngagementHIT

Patient Engagement Strategies

Improving Nurse Communication with a 56-Second Strategy

May 24, 2017 - Using nurse communication to deliver compassionate care is a high priority in the healthcare industry, especially considering the unique impact nurses have on the patient experience. Nurse empathy and communications have a tremendous effect on patient satisfaction because nurses are on the frontlines of most patient encounters. Healthcare organizations across the country are working to instill...


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Improving Nurse Communication with a 56-Second Strategy

by Sara Heath

Using nurse communication to deliver compassionate care is a high priority in the healthcare industry, especially considering the unique impact nurses have on the patient experience. Nurse empathy and communications have a tremendous effect on...

Walgreens Partnership Boosted Patient Mental Health Screening

by Sara Heath

A partnership between Walgreens and Mental Health America (MHA) resulted in an increase in patients screening for mental health and taking the steps to manage a mental illness. The partnership, forged last year, included an online platform on...

Health Coaching Drives Patient Behavior Change, Weight Loss

by Sara Heath

Health coaching conducted by medical assistants is an effective measure for preventing or managing chronic illness, alleviating some management burden from clinicians, according to a study published in the Journal of the American Board of Family...

AHA Lauds Bill for Patient Access to Rural Emergency Hospitals

by Sara Heath

Bipartisan legislation to improve patient access to rural emergency hospitals has been introduced to Congress, according to multiple sources. The Rural Emergency Acute Care Hospital (REACH) Act would create a new rural emergency hospital classification...

Interactive Websites Aid Patient Healthcare Decision-Making

by Sara Heath

An interactive website for patients helped increase patient-led healthcare decision-making by up to 35 percent, according to researchers from the University of California San Francisco (UCSF). The PREPARE For Your Care website, launched in 2013...

Dual Strategy Key for Driving Patient Preventive Screenings

by Sara Heath

Patient-facing decision aids used in tandem with patient navigators are effective in improving the rate of preventive cancer screenings, according to a study published in the Journal of the American Medical Association. Despite general consensus...

Patients Need Help Receiving Chronic Illness Social Support

by Sara Heath

Healthcare professionals must educate patients about the importance of social support when facing a chronic illness, according to a report from The Parkinson’s Alliance. The report featured findings from a survey of over 1,400 individuals...

Does Hospital Environment, Culture Affect Family Engagement?

by Sara Heath

Considerations about the hospital environment are an oft-forgotten variable factoring into a positive patient experience and meaningful patient and family engagement. After all, shouldn’t hospitals prioritize quality of care over how “pretty”...

mHealth Equally Effective as Manual Chronic Care Management

by Sara Heath

mHealth apps are useful for supporting chronic care management, but no more so than manual, paper-based self-management strategies, according to a study published in the Journal of Medical Internet Research. mHealth apps can specifically benefit...

Understanding Mental Barriers to Patient Medication Adherence

by Sara Heath

Clinicians looking to improve medication adherence amongst their chronic illness populations should look beyond the external barriers patients face. Clinicians must also be aware of the emotional and behavioral barriers patients face, according...

BCBS, Lyft Forge Deal for Patient Care Access, Transportation

by Sara Heath

The Blue Cross Blue Shield Association (BCBSA) has announced a nationwide partnership with Lyft to support patient care access and fill transportation needs. This is a part of BCBSA’s overall strategy to address the social determinants...

Limited Adoption Limits Patient Portal Decision Aid Efficacy

by Sara Heath

Patient portals and other health IT can effectively host decision aids for patients, if only they and their clinicians adopt the tools, according to a study published in the Annals of Family Medicine. Having adequate patient decision-making tools...

CHLA Health Network Drives Coordinated Pediatric Care Access

by Sara Heath

Children’s Hospital Los Angeles (CHLA) launched the CHLA Health Network, a coalition that aims to improve access to coordinated pediatric healthcare across Southern California. The CHLA Health Network currently includes over 100 clinicians...

Facing Negative Patient Feedback Head-On Key for Success

by Sara Heath

Healthcare organizations are increasingly consulting patient feedback surveys and online reviews as a means to assess patient satisfaction with the care experience. In-office survey platforms that collect patient satisfaction data at the point...

3 Interdependent Variables Defining the Patient Experience

by Sara Heath

Healthcare professionals can define the patient experience by a series of interdependent categories, including facility organization, care outcomes, and healthcare design, according to a study published in the journal Patient Experience. “Today,...

Understanding National Patient Language Proficiency, Barriers

by Sara Heath

Clear and open patient-provider communication is integral to any healthcare encounter, especially as clinicians look to drive value and patient engagement. To ensure communication is up to par for all patients, clinicians must be mindful of language...

Does Shared Decision-Making Support Value-Based Care Models?

by Sara Heath

Shared decision-making is a helpful and essential addition to value-based care model requirements, according to policy experts from the Urban Institute in partnership with the Robert Wood Johnson Foundation. In a recent policy brief, authors...

AHA: Realign Inpatient, Outpatient Services to Patient Needs

by Sara Heath

The American Hospital Association (AHA) has released a guide to better align inpatient and outpatient healthcare services to meet patient needs. The one-page resource highlights the challenges healthcare organizations face in balancing their...

Using Patient-Centeredness to Drive Practice Improvements

by Sara Heath

Convenience is the name of the game when it comes to supporting patient-centeredness. Between appointment scheduling and healthcare access, organizations must ensure processes are simple for all patients, including those who are generally healthy...

Pending Bills May Drive Care Access in Underserved Regions

by Sara Heath

Both houses of Congress have introduced companion bills to extend the Conrad State 30 Waiver program through 2021, according to multiple sources. The Conrad State 30 Waiver program drives care access allows state legislatures to extend visa waivers...

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