Patient Engagement Strategies

With patient trust low, there are few places to turn for medical info

April 18, 2024 - Patients are approaching their health information with much more skepticism now than ever before, with patient trust still trending low and patients expressing concerns with the politicization of healthcare and medical misinformation, according to new Edelman data, which PatientEngagementHIT obtained via email. The 2024 Edelman Trust Barometer,...

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How patient experience data prompted patient engagement improvements

by Sara Heath

Ensuring an optimal patient experience might be a personal and professional passion for Shanna McCann, a senior experience coach at Children’s Minnesota Pediatric Hospital, but she knows making those improvements relies on cold, hard...

Top patient engagement strategies for hospital discharge

by Sara Heath

Strong patient engagement during hospital discharge is a non-negotiable for most healthcare organizations. As hospitals continue to embrace value-based care models, which issue reimbursement based on a set of clinical quality measures,...

Top Patient Engagement Challenges Affecting Rural Healthcare

by Sara Heath

In a challenging industry landscape like medicine, the topic of rural healthcare stands out for its complexity. Those complexities can affect patient engagement efforts, in particular, and can stymie provider efforts to support care...

Patient Engagement Strategies for Improving Patient Activation

by Sara Heath

Clinical care is only one step along the path to helping a patient achieve her optimal state of health. While cutting-edge procedures and innovative therapeutics play a critical role in treating or managing diseases, they typically...

Top Strategies for Improving Medication Adherence Rates

by Sara Heath

Treating an acute or chronic illness doesn’t end with prescribing a drug or a treatment. Rather, achieving ideal clinical outcomes requires patients to actually take the prescription and strong medication adherence. Medication...

How Data Informs Patient-Centered Medication Adherence Work

by Sara Heath

For Armando Hinojosa, MD, the data used to flag medication adherence isn’t the end-all, be-all. Indeed, medication trackers are important tools for making sure his patients at the Laredo, Texas-based SeniorMed get the...

What Are the Top Common Social Determinants of Health?

by Sara Heath

The social determinants of health have surely become cemented as a key consideration in the medical field. But it is essential for healthcare professionals to know and examine each determinant, ranging...

Using Patient Teach-Back to Improve Patient Education

by Sara Heath

Patient education and health literacy strategies are incomplete without patient teach-back, a practice many providers use to make sure their patients understand health information. As the healthcare industry confronts a growing population...

How Providers Can Meet Varying Levels of Patient Health Literacy

by Sara Heath

To say patient health literacy is important to patient engagement, activation, and experience is not a particularly blistering-hot take. Patient health literacy, or more specifically, personal health literacy, refers to an...

Effective Patient Engagement Tips to Prevent Hospital Readmission

by Sara Heath

Having good hospital readmission rates is nearly impossible without a curated patient engagement strategy. A key metric in most value-based care models, hospital readmission rates measure the...

Top Patient Engagement Metrics to Improve Healthcare Quality

by Sara Heath

No patient-centered care mission is complete without patient engagement metrics. Patient engagement metrics help healthcare organizations assess the extent to which patients are involved in their own care. They can measure how the patient...

Key Considerations for Patient Data Access, Patient Engagement

by Sara Heath

Most experts agree that patient data access is crucial for strong patient engagement. Although most patient engagement strategies also incorporate principles of patient-centered care, patient education, and social determinants of health,...

PROs & PROMs: Understanding Patient-Reported Outcomes Measures

by Sara Heath

Patient-reported outcomes (PROs) and patient-reported outcomes measures (PROMs) are yet two others in a long list of quality reporting that happens in healthcare. Defined as reports coming straight from the patient without provider...

How AI in the Call Center Can Improve Staff, Patient Experience

by Sara Heath

For a certain patient population, the appointment scheduling process needs to look a bit like booking a flight. They know where they want to go, which service they need, and which clinician they want to see. And it makes no sense for those...

Strategically Implementing Technology for Follow-Up Care Engagement

by Sara Heath

Close to 45,000 emergency department visits means a lot of phone calls for follow-up care and engagement. But that’s been the reality at SUNY Downstate Health Sciences University, where just two nurses are in charge of calling...

How Vanderbilt Logged 1M Patient-Reported Outcome Measures (PROMs)

by Sarai Rodriguez

As the healthcare world gradually shifts its focus toward patient-centered care, Vanderbilt's clinician-patient communications tool has achieved a significant milestone, recording its millionth...

Enhancing Patient Engagement through Shared Decision-Making

by Sara Heath

Trends of healthcare consumerism are extending beyond just how patients shop for and access healthcare; they are also impacting the patient-provider relationship, with more patients saying they want to be involved in their medical care. As...

How a Payer-Provider Partnership Supported Share Decision-Making

by Sara Heath

The problem of tackling cancer screening gaps post-pandemic isn’t exactly an original story. Most payers and their provider partners faced this issue after COVID-19 pushed many to delay preventive care. But a unique partnership...

Question Prompts May Guide Deeper Patient-Provider Communication

by Sara Heath

Healthcare providers looking to deepen meaningful patient-provider communication may consider prompting their patients to ask them questions, a new JAMA Network Open study indicated. The study, which...