Patient Engagement Technologies

Patient advocates explore a patient bill of rights for AI

April 16, 2024 - The Light Collective, a patient advocacy organization focused on promoting the patient voice in the health IT space, wants to make sure the industry centers the patient in its frenzy for adopting AI standards. In response to the insurgence of AI, healthcare and technology leaders have formed multiple initiatives to write out AI codes of conduct....

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Top tips for successful patient portal secure messaging

by Sara Heath

If you’re a clinician with your inbox open for patient portal secure messaging, you need to make sure you have a good inbox management strategy in place. Coming up against strong patient demand...

Digital maternal health tools hold promise, but equity question remains

by Sara Heath

Digital maternal health tools could be a key piece of the nation’s overall maternal health improvement plan, but the industry is currently staring down serious usability and cultural competence...

Top patient engagement strategies for hospital discharge

by Sara Heath

Strong patient engagement during hospital discharge is a non-negotiable for most healthcare organizations. As hospitals continue to embrace value-based care models, which issue reimbursement based on a set of clinical quality measures,...

Better change management key to patient self-scheduling buy-in

by Sara Heath

Healthcare organizations that have implemented patient self-scheduling technologies have done so with success, but it’s going to require a better change management plan to get the provider and...

Selecting the Right Online Appointment Scheduling Tools for Pediatrics

by Sara Heath

The patient access team at Nicklaus Children’s Health System knew it would have a lot of needs as it shopped around for a digital self-scheduling option. The Miami-based hospital system serves a pediatric population, 60 percent of...

Did COVID-19 Help Close Disparities in Patient Portal Use?

by Sara Heath

The COVID-19 pandemic may have increased patient portal use and reduced age- and sex-based utilization disparities, but there are still differences in how often people of certain races and health...

Patient Portals & Open Notes Increase Referral Access by Up to 40%

by Sara Heath

Does patient portal access make a difference in referral access after a primary care appointment? According to one new study in the Journal of the American Medical Informatics Association (JAMIA), it...

Patient Trust in Healthcare AI Relies on Use Case, But Familiarity Is Lacking

by Sara Heath

Do patients trust AI in healthcare? It depends on what it’s being used for, 44 percent of patients said in a recent athenahealth/Dynata poll that was emailed to PatientEngagementHIT. But even as...

Patient Engagement Strategies for Improving Patient Activation

by Sara Heath

Clinical care is only one step along the path to helping a patient achieve her optimal state of health. While cutting-edge procedures and innovative therapeutics play a critical role in treating or managing diseases, they typically...

Behind Epic’s Award-Winning MyChart Patient Portal Advancements

by Sara Heath

Epic Systems thinks it’s on the brink of a new frontier in patient portal use, saying MyChart is stock-full of the functionalities consumers want, and users are now leveraging it to move the needle on clinical outcomes and the...

Are Consumers Left Behind in Healthcare’s Generative AI Talks?

by Sara Heath

In the throes of the insurgence of generative AI, healthcare has a huge blind spot: consumers. In a new report from Deloitte, experts found that most healthcare organizations are leaving behind the...

Top Patient Engagement Tech for Remote Chronic Disease Management

by Sara Heath

Care management has gone digital, with remote chronic disease management, in particular, becoming a more common modality. Of course, there is still always a time and a place for in-person care, but the days of fully analog care management...

2024 to Bring Thoughtful Patient Engagement Tech Investments

by Sara Heath

Could 2024 be the year for the patient engagement technology boom? It might be, provided clinics and hospitals can access the right technology in a way that solves not just patient experience but also workforce management problems,...

Patients Leery of GenAI for Medical Misinformation Potential

by Sara Heath

Four in 10 adults acknowledge that generative AI is ready for the healthcare big leagues, but most still harbor pretty significant concerns about the accuracy and sourcing of the medical information...

CVS Health’s Consumer App Targets Disease Management, Patient Engagement

by Sara Heath

CVS Health wants its new consumer app to super charge patient engagement and care and disease management, with the company airing a new video outlining the tool at its investor meeting. “Imagine...

How Advocate Health Uses Patient Communication IT to Close Care Gaps

by Sara Heath

Advocate Health wants to be the safety net for patients managing care gaps, using patient engagement technology to streamline the scheduling process. After all, healthcare isn’t easy to navigate, especially for patients who have...

AI-Based Voice Assistants Poised to Support Chronic Disease Management

by Sara Heath

Conversational artificial intelligence (AI) could be the key to unlocking better chronic disease management, with new data in JAMA Network Open showing that a voice assistant tool improved glycemic...

Can Gen AI Improve Access to Care, Affordability? Patients Think So

by Sara Heath

Patients are excited about the future of generative AI in healthcare, as nearly half say the technology can improve patient access to care and healthcare affordability, according to a survey from...

Health Orgs Look for Consolidated Patient Engagement Tech Footprint

by Sara Heath

Patient engagement technology vendors can expect a shifting landscape as their customer base looks toward a more consolidated, consumer-centered patient engagement strategy, according to the latest...