Patient Safety

Healthgrades: communication, patient experience sway recommendations

March 12, 2024 - Hospitals and health systems working to build a better reputation should focus on patient-provider communication, according to Healthgrades, which extrapolated insights about the overall patient experience by looking at the nation’s leading practices. These insights, published as part of the Healthgrades 2024 Outstanding Patient Experience...


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What are the top patient safety concerns for this year?

by Sara Heath

Healthcare’s biggest patient safety threats for this year run the gamut of workforce concerns to patient access to maternal and perinatal care and all the way down to new health IT use, according...

Does Broad PA Scope of Practice Impact Patient Safety & Malpractice?

by Sara Heath

A new study led by researchers affiliated with the American Academy of Physician Associates (AAPA) showed that expanding physician assistant/associate (PA) scope of practice does not negatively impact...

Care Quality from EMS & 911 Left Wanting, Rural Disparities Emerge

by Sara Heath

The quality of care you get when you call 911 might depend on where you live, with a new analysis of emergency medical service (EMS) systems showing geographic health disparities in clinical...

Patient Education Key as Home Medical Devices Pose Patient Safety Threat

by Sara Heath

The move to hospital-at-home and home use of medical devices could be the biggest threat to patient safety this year, according to ECRI, prompting industry stakeholders to call for human-centered...

Medication Errors in Kids Cut in Half with Better Caregiver Education

by Sara Heath

A new study in JAMA Network Open is advocating for more depth and breadth during the pediatric hospital discharge process, asserting that providing caregiver and patient education with more health...

Breaking Down Patient Requests for EHR, Medical Record Corrections

by Sara Heath

As healthcare organizations continue to strive for better patient safety, they will have to ensure an adequate process for fulfilling patient requests for EHR and medical record corrections. EHR and medical record corrections are exactly...

As Patient Safety Improves, Patient Experience Scores Go Down

by Sara Heath

America’s hospitals are starting to rebound after a pandemic-imposed downturn in patient safety performance, particularly in terms of hospital-acquired infections, according to the latest fall...

Key Methods for Measuring Patient Safety, Adverse Events

by Sara Heath

Patient safety is a core component of a good patient experience, but without a tailored method for measuring patient safety, it’ll be nearly impossible to achieve. After all, you can’t improve what you don’t...

Patients Skeptical of Nursing Home Care Quality, Patient Experience

by Sara Heath

When it comes to care quality and patient experience, American nursing homes barely pass. In a new poll from West Health and Gallup, patient respondents gave nursing homes just a D+ for the quality of...

OIG: Failure to Post Home Health Falls Taints Care Compare Quality

by Sara Heath

Inaccurate reporting of home healthcare falls may be tainting the quality of information shared via Care Compare, the online platform the Centers for Medicare and Medicaid Services intends to help...

What Do Orgs Want in Patient Safety & Compliance Technology?

by Sara Heath

Functionality is the name of the game for patient safety and compliance technology vendors, with healthcare organizations foremost prioritizing technology functionality when making purchasing...

Defining Patient Harm & Its Impact on the Patient Experience

by Sara Heath

Reducing adverse patient safety events is mission-critical for every healthcare organization. But if an effort to reduce patient harm is not a part of that mission, it could result in a serious lapse in patient experience. Patient safety...

How to Use Teamwork to Create a Culture of Patient Safety

by Sara Heath

Mike Seim, MD, the senior vice president and chief quality officer at WellSpan Health, can hardly remember the last time some of the system’s hospitals had central line-associated bloodstream infections or catheter-associated UTIs....

Even At Top Hospitals, Racial Health Disparities in Patient Safety Are Steep

by Sara Heath

Even the highest-performing hospitals see racial health disparities in adverse patient safety events, with a new report from The Leapfrog Group and Urban Institute showing that gaps persist across top-...

VA Facilities Parallel Non-VA Sites in Care Access, Safety, and Quality

by Sarai Rodriguez

For many years, the Veterans Affairs (VA) healthcare system has faced criticism for its shortcomings in patient care, including care access, safety, and quality. However, recent studies have shown...

Patient Experience Tanks as Patient Safety, Hospital Infections Grow

by Sara Heath

Patient safety events, like hospital-acquired infections, are still too common after hitting a five-year spike during the pandemic, and patient experience scores are taking as a result, according to...

GA Bill Seeks Better Patient-Provider Communication About Medical Errors

by Sara Heath

A new bill in Georgia aims to improve patient-provider communication about medical errors and patient safety. The CANDOR (Communication and Optimal Resolution) Act, based on the CANDOR program of the...

Patient Safety Events Occur in a Quarter of Inpatient Hospitalizations

by Sara Heath

Nearly a quarter of the inpatient hospital visits in Massachusetts in 2018 had at least one adverse patient safety event, with quarter of those patient safety issues being preventable, according to new...

Are Staffing Shortages Dissuading Healthcare Access for Patients?

by Sara Heath

Half of US patients think hospitals need to up their nursing staff, with concerns about nurse and other staffing shortages dissuading healthcare access for some, according to a survey completed by...