Patient Satisfaction

Patient satisfaction suffers under poor hospital admission & discharge

March 27, 2024 - Healthcare organizations working on improving the hospital patient experience need to focus on the admission and discharge process, with new J.D. Power survey data showing that patients are frustrated by a lack of information and long wait times. The data, based on surveying of just under 3,000 adult patients experiencing an overnight hospital stay...


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Patient Trust in Healthcare AI Relies on Use Case, But Familiarity Is Lacking

by Sara Heath

Do patients trust AI in healthcare? It depends on what it’s being used for, 44 percent of patients said in a recent athenahealth/Dynata poll that was emailed to PatientEngagementHIT. But even as...

Half of Healthcare Staff Report Racism & Discrimination Against Patients

by Sara Heath

Nearly half of healthcare providers have borne witness to healthcare discrimination, doubling down on a patient experience and health equity problem that’s shown to impact patients of color and...

Half of Transgender Patients Report Bad Patient Experience

by Sara Heath

The patient experience for those who are transgender is still being marred by poor treatment from clinicians and coverage denials from their healthcare payers, according to the US Transgender Survey...

Patient-Provider Communication About Dementia Left Wanting

by Sara Heath

Social stigma is getting in the way of patient-provider communication about Alzheimer’s and other dementias, but there’s a way around that, according to researchers from the Regenstrief...

Supporting the Provider Experience to Build a Good Patient Experience

by Sara Heath

Does a better patient experience start with a better staff and provider experience? If you ask Deirdre Mylod, PhD, the senior vice president of Research and Analytics at Press Ganey, it has to. Indeed, there is a key behavioral and...

Hospital Wayfinding Strategies for a Better Patient Experience

by Sara Heath

Visiting the hospital can often mean a literal maze to recovery. While patients usually know they have a road paved with care management ahead of them, less is often made of the hospital wayfinding and navigation that can make or break the...

Which Healthcare Players Yield the Highest Patient Satisfaction?

by Sara Heath

While patient satisfaction with clinicians such as doctors and nurses is still high, that’s not necessarily the case with every healthcare player, according to recent Gallup polling. The survey...

Patient-Provider Communication Ranks High While Doc Face Time Lags

by Sara Heath

Patient-provider communication is proving highly effective and beneficial to the patient experience during hospital stays—but that’s only if a patient can actually see a doctor, according...

Healthgrades: US Could Dodge Mortality If Hospital Quality Were Top-Notch

by Sara Heath

If all hospitals performed the same as Healthgrades’ top-ranking specialty hospitals, the US healthcare industry could see serious improvements in patient safety measures, including avoided...

A Third of Folks with Disabilities Face Healthcare Discrimination

by Sara Heath

Four in 10 people with disabilities report unfair treatment in healthcare settings, the workplace, and in accessing public benefits, according to Robert Wood Johnson Foundation and Urban Institute data...

Emotional Well-Being Screening Needed for Family Caregivers

by Sara Heath

Fewer than one in five oncology practices screen family caregivers for signs of emotional distress despite the significant burden these informal caregivers carry during a loved one’s cancer...

Using Patient Experience Surveys to Assess Longitudinal Care Journey

by Sara Heath

Patient experience surveys have been transformative in capturing patient sentiment and guiding quality improvement initiatives, but at Community Health Network, the traditional CAHPS survey still falls short in improving the patient...

How Can Hospitals Measure Family Experience with Communication?

by Sara Heath

What would it take to improve the family experience and provider communication? While there’s still no magic elixir to create the perfect provider relationship, scientists at the Regenstrief Institute say family experience...

HCAHPS, Patient Experience Scores Tank During COVID-19 Due to Staffing

by Sara Heath

A new RAND Corporation analysis of nearly 4 million HCAHPS surveys showed that hospital patient experience tanked during the COVID-19 pandemic, researchers wrote in JAMA Health Forum. Compared to...

Defining Patient Harm & Its Impact on the Patient Experience

by Sara Heath

Reducing adverse patient safety events is mission-critical for every healthcare organization. But if an effort to reduce patient harm is not a part of that mission, it could result in a serious lapse in patient experience. Patient safety...

Online Reviews Show Patients Seek Strong Patient-Provider Communication

by Sarai Rodriguez

A recent analysis of Yelp reviews shows that strong patient-provider communication is key to a good online provider review. The study, which looked at plastic surgeons in particular, also showed that...

Behind the Scenes of U.S. News & World Report Best Hospitals Rankings

by Sara Heath

For more than 30 years, the U.S. News & World Report Best Hospitals rankings have sought to help patients make the best decisions about where they can access care. But for the 2023-2024 ratings year, the publication’s team of...

16% of Orgs Get Top-Marks in CMS Hospital Star Ratings for July 2023

by Sara Heath

The Centers for Medicare and Medicaid Services (CMS) has updated the CMS Hospital Star Ratings, outlining which hospitals perform well in categories like patient safety, patient experience, and overall...

Penn Med Opts Out of US News Hospital Rankings Over Methodology

by Sarai Rodriguez

University of Pennsylvania Health System, part of Penn Medicine, takes a step away from US News Hospital Rankings, arguing that these reports fail to use healthcare quality metrics that reflect the...