PatientEngagementHIT

Patient Satisfaction

How Healthcare Orgs Can Drive Family Engagement in Patient Care

by Sara Heath

When patients are admitted to the hospital or diagnosed with a potentially life-changing illness, they are hardly ever alone. More often than not, patients have a network of family and friends behind them, and providers need to practice strong...

3 Best Practices to Improve the Healthcare Patient Experience

by Sara Heath

As healthcare continues to embrace patient-centered care strategies, industry stakeholders have begun to focus on improving the patient experience. Per the Agency for Healthcare Research and Quality (AHRQ), the patient experience “encompasses...

Retail Consumer Experience Key in Consumer-Driven Healthcare

by Sara Heath

Just like retail industries have to cater to shoppers’ needs, healthcare organizations must focus on patient experience in order to thrive in an increasingly consumer-driven landscape. Increasingly, out-of-pocket patient costs are rising...

PCORI Funds Patient-Centered Opioid Research at Cedars-Sinai

by Sara Heath

Opioid use research has just taken a patient-centered turn at Cedars-Sinai. The Los Angeles hospital has recently received a $2 million grant from the Patient-Centered Outcomes Research Institute (PCORI) to investigate the most effective ways...

Negative Patient Experience Tied to More Surgical Complications

by Sara Heath

A new study out of UNC Health Care shows a direct link between negative patient experience reports and surgical complications. The research team examined patient experience reports from approximately 30,000 surgical patients at seven academic...

Health Data Exchange Falling Short of Patient Expectations

by Sara Heath

Patients think health data access between multiple disparate providers is critical to quality healthcare, according to a recent survey, but that reality is not yet realized. The survey, conducted by Humana subsidiary Transcend Insights, found...

Patient Portal Use Growing as Engagement Efforts Take Priority

by Sara Heath

Patient engagement is on the rise as a result of a significant increase in patient portal availability and adoption, according to a survey from CDW Healthcare. The survey of 200 chronic care patients and 200 providers shows that patients are...

Merck Leads Alliance for Patient-Centered Cancer Care Access

by Sara Heath

The Merck Foundation has selected six health systems to form the Alliance to Advance Patient-Centered Cancer Care, issuing a total of $15 million in grants over five years to improve patient access to cancer care in underserved populations. According...

AHRQ Awards $4M for Patient Experience, Safety Initiatives

by Sara Heath

The Agency for Healthcare Research and Quality (AHRQ) has awarded a $4 million grant to the Johns Hopkins Armstrong Institute for Patient Safety and Quality and the American College of Surgeons to help practices improve patient experience and...

Online Physician Reviews Stressful for Docs, Useful for Patients

by Sara Heath

Seventy-eight percent of providers say that online physician reviews cause them stress, despite the fact that about a half of patients think the reviews are useful, according to a recent study published in the Journal of General Internal Medicine....

How Healthcare Pros Measure Patient Engagement, Satisfaction

by Sara Heath

As a part of the industry push for value-based healthcare, healthcare professionals are facing calls to improve patient engagement. However, patient engagement as a practice is difficult to define and difficult to measure. To work towards achieving...

Best Practices for Advanced Care Planning, End-of-Life Care

by Sara Heath

Clinicians looking to improve their advanced care planning conversations and end-of-life care for their patients should utilize strong interpersonal skills and supplementing them with health IT use. Advanced care planning is the process by which...

Low-Income Patients Cite Financial, Cultural Barriers to Care

by Sara Heath

Low-income and otherwise vulnerable patients are facing barriers to accessing their healthcare, citing lack of cost transparency and insufficient language assistance as primary issues, according to a recent survey conducted by Oliver Wyman and...

CMS Measures Have Limited Impact on Patient Experience Levels

by Sara Heath

CMS has played a significant role in emphasizing positive patient experience, notably by tying incentive payments in the Value-Based Purchasing program to patient satisfaction scores. But to what extent have these policy decisions actually improved...

Do Patient Satisfaction Scores Truly Portray Quality Care?

by Sara Heath

Although touted as important indicators of quality patient care, patient satisfaction measures aren’t an accurate portrayal of positive outcomes and effective treatment, say Justin B. Cohen, MD, MS, Terence M. Myckatyn, MD, and Keith Brandt,...

End-of-Life Patient Satisfaction Hinges on Longer Hospice Care

by Sara Heath

Hospice care plays an important role in improving patient satisfaction and fulfilling end of life wishes for patients with cancer, according to a recent study published in the Journal of Clinical Oncology, but the benefits are dependent upon...

Patient Demand Drives mHealth Engagement Technology Adoption

by Sara Heath

Patient engagement technology and mHealth have long shown promise for many providers looking to activate their patients in their care. But for some providers, the days of simply considering the potential of patient engagement technology are over...

How Health IT Adoption Affects Patient Satisfaction, HCAHPS

by Sara Heath

As federal incentive programs such as meaningful use spark widespread EHR and health IT adoption, some healthcare professionals have questioned technology’s effects on patient satisfaction. According to researchers from a Delaware health...

4 Healthcare Pros Share their 2017 Patient-Centered Care Goals

by Sara Heath

In the spirit of New Year’s Resolutions, healthcare professionals are making their own patient-centered care goals for 2017. But while New Year’s Resolutions typically fall by the wayside after a period of time, it’s likely...

Using Health IT for Patient Engagement, Consumer Activation

by Laurie Ringlein

Consumers of all ages are becoming empowered and perpetually connected in all aspects of their lives. We see it in the grocery store, on an airplane, at children’s’ soccer games, and shockingly even while driving. This tells us that...

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