Patient Satisfaction

Cost, Location Top Factors Influencing Patient Care Access Decisions

by Sara Heath

Cost might be the most important issue when making patient care access decisions, but factors like convenience and location aren’t far behind, according to the Healthcare Patient Consumer Survey...

Enhancing Patient Engagement through Shared Decision-Making

by Sara Heath

Trends of healthcare consumerism are extending beyond just how patients shop for and access healthcare; they are also impacting the patient-provider relationship, with more patients saying they want to be involved in their medical care. As...

Patient Experience Tanks as Patient Safety, Hospital Infections Grow

by Sara Heath

Patient safety events, like hospital-acquired infections, are still too common after hitting a five-year spike during the pandemic, and patient experience scores are taking as a result, according to...

Are Not-for-Profit Hospice Providers Better for the Family Caregiver Experience?

by Sara Heath

Family caregivers looking for a good hospice experience might want to consider a not-for-profit hospice provider over a for-profit provider, with new data from the RAND Corporation showing that...

What Does Supportive Care Medicine Mean for Patient-Centered Care?

by Sara Heath

With the rise of patient-centered care philosophies, healthcare organizations have learned that they need to do more than order tests and administer treatments. Creating a valuable patient experience means serving the whole person, giving...

Docs Say Clinical Quality Is High, But Experience Doesn’t Meet Expectations

by Sara Heath

Patient experience in small and midsized clinics is falling short of expectations, with about two-thirds of patients saying in a survey that they feel rushed and unheard during appointments, while half...

PCPs, Specialists Who Train Together See Better Patient Experience

by Sara Heath

Reputation is everything in an increasingly consumer-centered healthcare industry, and new data in JAMA Network Open has illuminated one critical area for providers: reputation among their peers....

How Healthcare Can Solve Its Patient Trust Problem

by Sara Heath

Healthcare has trust issues—patient trust issues, that is. After a whirlwind three years, the medical industry is staring down a population that is exhausted by pandemic precautions, coming to terms with decades of mistreatment of...

Better Patient-Provider Relationships Linked to Obesity Treatment Access

by Sara Heath

Those with a better patient-provider relationship are more likely to receive treatment for severe obesity, a trend researchers said in a study that should highlight the importance of good...

Implicit Bias Is Still a Hallmark of Patient Experience

by Sara Heath

The patient experience is still being impacted by implicit bias, despite industry calls to promote health equity, according to the results of a MITRE-Harris Poll Survey on Patient Experience. Overall,...

Most Patients Wary of End-of-Life Care, Senior Healthcare Experience

by Sara Heath

A meager 4 percent of Americans think the healthcare industry is prepared to manage a growing senior population, with communication about senior care options and patient trust in senior clinical...

Healthcare Orgs Face Imperative to Rebuild Good Healthcare Experience

by Sara Heath

Six in 10 patients had a bad healthcare experience in the past year, leaving the door open for organizations to get a bad reputation or even lose market share, according to the latest The Beryl...

How to Improve Communication About Wait Times, Patient Satisfaction

by Sara Heath

A role like a Walmart greeter might be coming to healthcare, with new data published in the Annals of Family Medicine showing that having an employee physically present in the clinic waiting room can...

Empathic Communication Key to Addressing Healthcare Discrimination

by Sara Heath

The human in touch in healthcare—helping people work around care access barriers, empathic communication, and clear healthcare communication—could all help stem the tide of healthcare...

Using Shared Decision-Making to Enhance Informed Consent Conversations

by Sarai Rodriguez

When patients are tasked with making difficult medical choices, a patient decision aid (PDA), used as a part of the shared decision-making process, can be an effective strategy that boosts patient...

What Are HCAHPS Scores, Why Are They Important to Patient Satisfaction?

by Sara Heath

Healthcare is fully embracing the concept of consumerism, and with that comes the need for consumer and patient satisfaction—and reliable ways to measure that experience. Enter HCAHPS, or the Hospital Consumer Assessment of...

In-Person Patient Portal Training Raises Patient Satisfaction

by Sarai Rodriguez

Healthcare organizations can trigger improvements in patient satisfaction and engagement by providing in-person patient portal training to hospitalized patients, according to a study from the Ohio...

Top Patient Experience Benefits for Home Healthcare

by Sara Heath

With an aging senior population, the US medical industry is increasingly focused on home healthcare as a means to not only cut costs but also improve the patient experience. Medicare defines home healthcare as, “a wide range of...

Three-Quarters of Patients Note Patient Experience Pros and Cons

by Sara Heath

Doctor’s offices have about four chances to meet patient experience expectations before a healthcare consumer picks a new provider to visit, with around three-quarters of patients mentally...

Language Barriers Limit Patient-Reported Outcomes in Cancer Care

by Sarai Rodriguez

Patients with limited English proficiency (LEP) are excluded from patient-reported outcome (PRO) measures due to language barriers. Leaving them out reduces the opportunity for better cancer treatment...