PatientEngagementHIT

Patient Satisfaction

Patient Demand Drives mHealth Engagement Technology Adoption

by Sara Heath

Patient engagement technology and mHealth have long shown promise for many providers looking to activate their patients in their care. But for some providers, the days of simply considering the potential of patient engagement technology are over...

How Health IT Adoption Affects Patient Satisfaction, HCAHPS

by Sara Heath

As federal incentive programs such as meaningful use spark widespread EHR and health IT adoption, some healthcare professionals have questioned technology’s effects on patient satisfaction. According to researchers from a Delaware health...

4 Healthcare Pros Share their 2017 Patient-Centered Care Goals

by Sara Heath

In the spirit of New Year’s Resolutions, healthcare professionals are making their own patient-centered care goals for 2017. But while New Year’s Resolutions typically fall by the wayside after a period of time, it’s likely...

Using Health IT for Patient Engagement, Consumer Activation

by Laurie Ringlein

Consumers of all ages are becoming empowered and perpetually connected in all aspects of their lives. We see it in the grocery store, on an airplane, at children’s’ soccer games, and shockingly even while driving. This tells us that...

Patient Satisfaction, Portals, mHealth Led 2016 Headlines

by Sara Heath

Amidst the plethora of patient engagement initiatives healthcare professionals faced in 2016, three areas drew the most provider focus: patient satisfaction strategies, the use of mHealth, and patient portal adoption. To account for policies...

CMS Updates Quality Compare Sites for Patient Health Decisions

by Sara Heath

CMS has launched two new healthcare quality compare websites and will be implementing updates to several existing ones to better inform patients making health decisions, according to an agency blog post. The post, authored by CMS Acting Principal...

How Patient Safety Factors into the Patient Experience Puzzle

by Sara Heath

Patient safety needs to be at the core of providing a positive patient experience, which is why Peter Pronovost, MD, PhD, created a step-by-step method for ensuring his patients are safe from adverse harms and infections. It started when Pronovost,...

GAO: Improve Usability, Info on CMS Nursing Home Compare Site

by Sara Heath

The CMS Nursing Home Compare website could benefit from updates that improve usability and better inform patient care decisions, according to the Government Accountability Office (GAO). In a recent audit, GAO found that the Nursing Home Compare...

Why Patient Satisfaction is More Than “Making Patients Happy”

by Sara Heath

Patient satisfaction efforts need to shift away from simply “making patients happy,” to delivering individualized treatment to optimize care. These efforts cannot be about improving everything for every patient, but delivering the...

3 Ways to Incorporate Patient Preferences into Healthcare

by Sara Heath

Understanding and incorporating patient preferences into provider care delivery should prove useful to improving patient satisfaction and clinical outcomes. With these preferences in mind, providers can tailor care strategies capable of being...

Palliative Care Effective in Boosting Patient Quality of Life

by Sara Heath

Palliative care has shown itself effective in improving quality of life for patients with a variety of serious illnesses in two studies recently published in the Journal of the American Medical Association. Palliative care providers usually supplement...

PCPs Instrumental in Basic Palliative Care, Disease Management

by Sara Heath

Primary care providers may be helpful in extending basic palliative care services to patients managing chronic illness and nearing the end of life, shows a recent study published in the Journal of the American Board of Family Medicine. According...

How Patient Advisory Councils Drive Patient Experience Efforts

by Sara Heath

Patient advisory councils (PACs) may be an effective strategy for healthcare organizations to improve the patient experience and patient-centered care, according to a recent study published in the Journal of the American Board of Family Medicine....

Positive Patient Experience Key for Good Online Physician Reviews

by Sara Heath

Ensuring a positive patient experience may be the trick to obtaining a five-star online physician review, shows a new survey from technology review site Software Advice. The survey of 1,438 patients reveals that more patients are looking at online...

4 Patient Engagement Strategies to Improve Patient Retention

by Sara Heath

Cultivating the ability to maintain high rates of patient retention and loyalty has become a top priority for providers, especially as patients face rising out-of-pocket costs and make more careful decisions about how to use their buying power....

Hospitals May Not be Using Patient Preference Data Sufficiently

by Sara Heath

Although 66 percent of healthcare organizations agree that consumerism is vital in healthcare, only 16 percent integrate feedback on patient preferences into their practices, shows a recent survey from Kaufman, Hall & Associates in partnership...

Retail Price Transparency Tips Can Boost Patient-Centered Care

by Sara Heath

Hospitals should consider taking price transparency cues from the retail industry if they wish to thrive in a consumer-driven healthcare environment, suggests a report from PwC.  As out-of-pocket costs continue to rise for patients, healthcare...

How Hospital Marketing Improves Patient Engagement, Outreach

by Sara Heath

At Wake Forest Baptist Health, improving patient engagement and outreach starts with taking a personalized, digital approach to hospital marketing. As consumerism become a central focus in the healthcare industry, and patients increasing use...

Patient-Provider Interaction Top Priority for Health Consumers

by Sara Heath

Patient-provider interactions are top-of-mind for healthcare consumers, while use of digital tools isn’t as important, according to the Deloitte 2016 Consumer Priorities in Healthcare Survey. The survey of nearly 1,800 patients asked respondents...

Providers Struggle with Patient Price Transparency, Responsibility

by Sara Heath

Sixty-three percent of healthcare providers are having trouble providing sufficient price transparency for patients facing a growing financial responsibility, according to a survey by Porter Research and Navicure. The survey of nearly 300 healthcare...

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