Patient Satisfaction

Nurse Practitioners Boost Patient Satisfaction, Quality Outcomes

by Sara Heath

Having more nurse practitioners as part of inpatient staff can help improve patient satisfaction while cutting healthcare costs and adverse outcomes, according to new data from the University of...

What Are Patient Perceptions, Experiences with Value-Based Care?

by Jill McKeon

Value-based care is an unfamiliar concept to most patients, but the majority of surveyed healthcare consumers said they would support a system where providers are paid based on value rather than...

2 in 3 Healthcare Consumers Report Bad Patient Experience

by Sara Heath

Only one in three patients can boast they’ve never had a bad patient experience with either a provider, hospital, or pharmacy, according to the latest data from Accenture, a troubling sign for a...

What Is the Role of Advanced Practice Practitioners in Patient Care?

by Sara Heath

As the medical industry shifts toward more team-based care, healthcare organizations need to seriously consider the role of advanced practice practitioners. Advanced practice practitioners (APPs)...

Implicit Bias in Medicine Resulting in Patient Care Access Barriers

by Sara Heath

Racial discrimination and implicit bias in medicine is affecting Black and Hispanic patients at rates three- and two-times more often than White people, and it’s coming to serve as a serious care...

Using Patient Satisfaction Surveys for Practice Improvement

by Sara Heath

For Sutter Independent Physicians (SIP), patient satisfaction surveying was a fragmented process. According to the independent physician association (IPA), giving practices actionable insights about...

Does Wearing a White Coat Improve Patient-Provider Relationships?

by Sara Heath

Calling all doctors with a passion for fashion: the latest peer-reviewed survey data shows your patient-provider relationships might be stronger when you wear a white coat. The survey showed patients...

Ambulatory Service Centers Earn Highest Patient Satisfaction Rates

by Jill McKeon

Ambulatory service centers (ASCs) received higher reported patient satisfaction scores compared to hospital outpatient departments (HOPDs) and hospitals providing pediatric care, according to The...

Using Patient-Centered Care for Hospital Room Design

by Sara Heath

For Zeke Triana, the head of Facilities, Planning, Design, and Construction at Cedars-Sinai in California, planning the organization’s hospital room design was personal. With his own experience...

CMS OKs Press Ganey for Primary Care First Patient Experience Surveys

by Sara Heath

Patient experience consulting and surveying firm Press Ganey got a big leg up after the Centers for Medicare & Medicaid Services (CMS) approved it to administer the Primary Care First Patient...

AI, Machine Learning Use Data to Improve Patient Satisfaction

by Victoria Bailey

A new artificial intelligence (AI) approach has the potential to improve health outcomes by analyzing patient satisfaction surveys and anticipating patient needs, according to Penn State...

CMS Drops First Hospital Star Ratings Since Methods Overhaul

by Sara Heath

The Centers for Medicare & Medicaid Services (CMS) has unveiled its latest updates of the Hospital Star Ratings, its first report since the agency restructured the methodology for assigning...

Patient Experience Better When Patients Visit Docs of Same Race

by Sara Heath

Patient experience scores tend to be at their highest when patients visit a physician who is the same race as they are, underscoring one way race plays a factor in patient experience, according to...

4 Pitfalls to Avoid in Nurse Communication

by Sara Heath

Strong nurse communication skills is arguably one of the most important factors leading to a good patient experience. After all, nurses spend more time with patients than many other clinicians, and the...

Good Patient-Provider Relationship Proves to Boost Outcomes

by Sara Heath

A good patient-provider relationship has long been understood as the foundation of a high patient satisfaction score, but new evidence suggests these relationships can have greater impacts. A study in...

Communication Tips for a Good Telehealth Patient Experience

by Sara Heath

The healthcare industry is quickly tipping to more digital formats, with telehealth care access becoming all the more common for patients with low-acuity health needs. But as more patients and...

Do Prescription Drug Ads Affect Patient-Provider Relationships?

by Sara Heath

Direct-to-consumer drug advertisements may have an impact on patient-provider relationships, albeit a modest one, and that can help providers understand how to navigate treatment decision-making with...

Building A Culture of Nurse Excellence to Drive Patient Satisfaction

by Sara Heath

When it comes to nurse engagement, efforts must go a lot further than just driving good job satisfaction. In fact, nurse excellence isn’t entirely about the nurses at all, although they are...

Smart Hospitals Making the Future of Patient Experience a Reality

by Sara Heath

When Alpa Vyas first asked patients at Stanford Health Care what they would like in a smart hospital room, she was almost certain they’d want to see a digitized care itinerary. “You can imagine if you’re an inpatient and...