Healthcare organizations are slipping on their patient satisfaction strategy and research shows that the inability to meet evolving patient needs is putting providers at risk of losing customers,...
Having more nurse practitioners as part of inpatient staff can help improve patient satisfaction while cutting healthcare costs and adverse outcomes, according to new data from the University of...
Value-based care is an unfamiliar concept to most patients, but the majority of surveyed healthcare consumers said they would support a system where providers are paid based on value rather than...
Only one in three patients can boast they’ve never had a bad patient experience with either a provider, hospital, or pharmacy, according to the latest data from Accenture, a troubling sign for a...
As the medical industry shifts toward more team-based care, healthcare organizations need to seriously consider the role of advanced practice practitioners.
Advanced practice practitioners (APPs)...
Racial discrimination and implicit bias in medicine is affecting Black and Hispanic patients at rates three- and two-times more often than White people, and it’s coming to serve as a serious care...
For Sutter Independent Physicians (SIP), patient satisfaction surveying was a fragmented process. According to the independent physician association (IPA), giving practices actionable insights about...
Calling all doctors with a passion for fashion: the latest peer-reviewed survey data shows your patient-provider relationships might be stronger when you wear a white coat. The survey showed patients...
Ambulatory service centers (ASCs) received higher reported patient satisfaction scores compared to hospital outpatient departments (HOPDs) and hospitals providing pediatric care, according to The...
For Zeke Triana, the head of Facilities, Planning, Design, and Construction at Cedars-Sinai in California, planning the organization’s hospital room design was personal. With his own experience...
Patient experience consulting and surveying firm Press Ganey got a big leg up after the Centers for Medicare & Medicaid Services (CMS) approved it to administer the Primary Care First Patient...
A new artificial intelligence (AI) approach has the potential to improve health outcomes by analyzing patient satisfaction surveys and anticipating patient needs, according to Penn State...
The Centers for Medicare & Medicaid Services (CMS) has unveiled its latest updates of the Hospital Star Ratings, its first report since the agency restructured the methodology for assigning...
Patient experience scores tend to be at their highest when patients visit a physician who is the same race as they are, underscoring one way race plays a factor in patient experience, according to...
Strong nurse communication skills is arguably one of the most important factors leading to a good patient experience. After all, nurses spend more time with patients than many other clinicians, and the...
A good patient-provider relationship has long been understood as the foundation of a high patient satisfaction score, but new evidence suggests these relationships can have greater impacts. A study in...
The healthcare industry is quickly tipping to more digital formats, with telehealth care access becoming all the more common for patients with low-acuity health needs. But as more patients and...
Direct-to-consumer drug advertisements may have an impact on patient-provider relationships, albeit a modest one, and that can help providers understand how to navigate treatment decision-making with...
When it comes to nurse engagement, efforts must go a lot further than just driving good job satisfaction. In fact, nurse excellence isn’t entirely about the nurses at all, although they are...
When Alpa Vyas first asked patients at Stanford Health Care what they would like in a smart hospital room, she was almost certain they’d want to see a digitized care itinerary.
“You can imagine if you’re an inpatient and...