Patient Satisfaction

Providers Would Like Changes to OpenNotes, Patient Data Access

by Sara Heath

Although up to 90 percent of providers think patient access to health data through programs like OpenNotes is a good idea, there are still several kinks in the program that must be worked out in order to enhance patient care, says an article...

VA Works to Boost Patient Access to Healthcare Amidst Turmoil

by Sara Heath

The Department of Veteran’s Affairs (VA) has proposed changing their healthcare provider standards to allow advanced practice registered nurses permission to practice at the top of their licenses, ideally improving patient access to healthcare...

Healthcare Costs Dampen Patient Engagement Despite Satisfaction

by Sara Heath

If more than 90 percent of patients are satisfied with their primary care,, then why are so many patients going without routine medical treatments? According to one survey, rising healthcare costs may be the culprit. The Physicians Foundation...

Patient Satisfaction Data Transparency Aids Hospital Performance

by Sara Heath

It’s not enough for healthcare organizations to simply collect patient satisfaction data. Promoting data transparency and actually using that data will be the key to helping practices improve in the long-run. That’s because the healthcare...

Patient Portal Benefits Extend Beyond Patients to Providers

by Sara Heath

Healthcare professionals regularly tout the patient-centered benefits of patient portal adoption, but for Cerner’s director and general manager of member engagement Zach Wood, portals are more of a mutually beneficial perk. In a recent...

Patient Satisfaction Becomes Critical Concern for Hospitals

by Sara Heath

Patient satisfaction is ranked as a top issue at healthcare organizations, according to Vocera’s Rise of the Healthcare Chief Experience Officer: 2016 report. The report, which details the growth of patient experience and satisfaction in...

3 Ways Social Media in Healthcare can Improve Patient Engagement

by Sara Heath

Communication between patients and providers is a pillar of good patient engagement strategy, and social media is presenting new opportunities to promote that. As a solid Twitter bio or Facebook presence starts to be the standard mode of connectivity...

HIMSS 2016 Developments Boosting Patient Engagement, Satisfaction

by Sara Heath

When the health IT industry collided last week at the HIMSS 2016 Conference, patient engagement was a notable theme for many healthcare professionals and technology developers. Between advocating for new technologies that claim to boost patient...

To Boost Patient Satisfaction, Try a Little Provider Empathy

by Sara Heath

If you’re looking to improve your patient satisfaction levels, physician empathy is key. In a recent study out of Massachusetts General Hospital department of orthopedic surgery, a research team led by David Ring, MD, PhD, found that patients...

Patients Don’t Feel Patient Engagement Efforts, Survey Shows

by Sara Heath

Patient engagement is seeing improvements in practice, according to CDW Healthcare’s Patient Engagement Perspectives study, although patients don’t necessarily feel the same. The study, which explored the different perspectives patients...

What are the Top Pros and Cons of Adopting Patient Portals?

by Sara Heath

Effectively using patient portals, while oftentimes an important part of increasing patient engagement, is not as simple as telling patients to use them and then seeing the healthcare benefits follow. Rather, patient portals can be seen as a...

CMS Introduces Home Health Patient Satisfaction Star Ratings

by Sara Heath

Home healthcare facilities are now being rated on patient satisfaction and patient engagement scales. Late last week, the Centers for Medicare & Medicaid Services (CMS) posted its star rating system for home healthcare on its survey. These...

3 Best Practices for Boosting Patient Satisfaction

by Sara Heath

Patient satisfaction and positive patient experience are naturally closely tied to patient engagement. When a patient walks out the office door at the end of her visit, she undoubtedly remembers the way the physician spoke with her and his level...


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