When Alpa Vyas first asked patients at Stanford Health Care what they would like in a smart hospital room, she was almost certain they’d want to see a digitized care itinerary.
“You can imagine if you’re an inpatient and...
Intentional preparation, intent listening, agreeing on priorities, creating a connection, and understanding emotional cues are the recipe for success in patient-provider relationships and...
Although religious affiliation is not a consideration during patient access to care, most patients agree their preferences should take precedence over a healthcare organization’s religious or...
Nurses are essential figures on the frontlines of patient care, being highly regarded for fostering strong patient relationships and driving a quality patient experience. So naturally, this puts nurses...
It’s been 20 years since the Institute of Medicine — known now as the National Academy of Medicine — published the groundbreaking report, To Err is Human. And in that time, the...
The Leapfrog Group has released its fall 2019 patient safety grades, finding this year that patient safety reports have sparked organizational improvements driving toward a culture of zero harm,...
The medical industry is increasingly focusing on creating a better patient experience and driving patient satisfaction scores. But while many efforts must center on improving interpersonal...
A new report published in the New England Journal of Medicine Catalyst has sparked a war of words about hospital ratings systems and whether they accurately portray hospital quality.
The article,...
In an effort to develop patient-provider relationships characterized by patient trust, clinicians must lean into their strong interpersonal skills and deliver care with empathy.
Evidence shows that...
As healthcare professionals are working to support a positive patient experience in an industry increasingly embracing value-based care, they are leaning on team-based care for support.
Team-based...
As the medical industry continues to emphasize patient satisfaction and positive care experiences, organization leaders must understand the role different clinicians play in achieving that end. For the...
Long wait times for dermatology appointments is impeding the patient experience, causing patients worry and putting patients at risk for worsening conditions, according to a new report from the Greater...
Five-star ratings aren’t just helpful for vacationers looking for a hotel or hungry families trying out a new restaurant. These symbols of quality are also essential in an increasingly consumer-centric healthcare industry, especially...
Improving employee engagement can boost patient satisfaction and other elements of the patient experience, according to research from the Partnership for Public Service and Boston Consulting...
Patient satisfaction surveys and CAHPS scores are essential metrics that healthcare organizations use to understand their patients’ experiences of care and their next practice improvement moves....
As healthcare professionals continue to weigh hospital amenities and a luxurious hospital and patient experience, nurse leaders from Lucile Packard Children’s Hospital Stanford, a part of...
Treating patients with respect and incorporating them in all aspects of the healthcare industry will help foster a culture of patient- and family-centered care, according to a position paper published...
As the healthcare industry continues its focus on better patient experiences and higher satisfaction, physicians work to improve their patient-provider communication skills. Paramount to these skills...
A new study from the Mayo Clinic showed that doctors only spend about 11 seconds listening to a patient during appointment agenda-setting before interrupting the patient with their own viewpoint. These...
The ideal patient-provider relationship will always include a mutual respect between both parties that then leads to a healthcare partnership. A true patient-provider partnership can lead to better...
