Patient Satisfaction News

Trans Patient Experience Marked by Healthcare Access Woes

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Nearly one in five trans adults said they’ve been refused care by a healthcare provider, according to a new KFF report, a sign of the everyday discrimination and healthcare access challenges...

Can the Race of AI Chatbot Avatars Impact Patient Experience?

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Does it matter what an AI chatbot’s avatar looks like? It might, according to researchers from the University of Colorado School of Medicine, who raise questions about patient experience,...

How Vanderbilt Logged 1M Patient-Reported Outcome Measures (PROMs)

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As the healthcare world gradually shifts its focus toward patient-centered care, Vanderbilt's clinician-patient communications tool has achieved a significant milestone, recording its millionth...

Even At Top Hospitals, Racial Health Disparities in Patient Safety Are Steep

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Even the highest-performing hospitals see racial health disparities in adverse patient safety events, with a new report from The Leapfrog Group and Urban Institute showing that gaps persist across top-...

DOs as Good as MDs in Clinical Outcomes, Patient Experience

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A new study out of the UCLA David Geffen School of Medicine found that doctors of osteopathy (DOs) perform just as well as medical doctors (MDs) in various measures of clinical outcomes and patient...

Patients Need More in Digital Patient Experience, Patient Access

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Healthcare organizations aren’t on the same page as patients when it comes to the digital transformation and patient experience. While patients want more technology enabling patient access to...

Provider Perceptions Conflict Patient Preference in Contraception Choices

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Patient preferences are at odds with provider perception when it comes to contraceptive choices, identified a new survey, suggesting that healthcare providers might need to amplify their...

Patients Overburdened with Care Coordination Hurts Patient Experience

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A new poll from the American Academy of Physician Associates (AAPA) shows that care coordination has become a second job for many patients, something AAPA experts said is becoming a major pitfall for...

Medical TikTok Runs Rampant with Medical Misinformation

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Healthcare providers are already aware of the risk of medical misinformation on social media sites, but a new study from researchers at the University of Arizona College of Medicine showed just how...

Patient Education Gaps Leave Women Ill-Informed About Postpartum Depression

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A lack of proper patient education is leaving many women in the dark about postpartum depression. According to a recent survey, 70 percent of postpartum women reported feeling underinformed about...

Question Prompts May Guide Deeper Patient-Provider Communication

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Healthcare providers looking to deepen meaningful patient-provider communication may consider prompting their patients to ask them questions, a new JAMA Network Open study indicated. The study, which...

Patient Experience Tanks as Patient Safety, Hospital Infections Grow

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Patient safety events, like hospital-acquired infections, are still too common after hitting a five-year spike during the pandemic, and patient experience scores are taking as a result, according to...

Patient Trust in Clinician, Public Health Expert Credibility an Uphill Battle

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The healthcare industry has a big credibility and patient trust problem on its hands, with new data from Edelman showing that 34 percent of people think any average layperson could know just as much as...

ChatGPT AI Chatbot Proves Effective for Patient Queries, Health Literacy

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ChatGPT is an effective solution for online medical search for patients, with the artificial intelligence (AI) chatbot accurately answering patient queries around 88 percent of the time, according to a...

CMS Nursing Home Care Compare Exposed for Underreported Quality Info

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A new HHS Office of the Inspector General (OIG) report is putting CMS on blast for not accurately reporting on nursing home issues on the agency’s Care Compare sites, which healthcare consumers...

Barriers to Patient-Reported Outcomes Measures for Gender-Affirming Care

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Gender-affirming care offers a great use case for implementing patient-reported outcomes measures (PROMs), but PROMs for gender-affirming care need a bit of a tune-up before that can fully happen, per...

Three-Quarters of Docs Lament Medical Misinformation Problem

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The medical misinformation problem isn’t going away, with around three-quarters of physicians saying inaccurate medical information has made it harder to treat patients and has impacted patient...

How Do Clinicians Use Social Determinants of Health Info?

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Healthcare providers consider a patient’s reported social determinants of health in around 35 percent of healthcare decision-making, according to a report in the Annals of Family Medicine. This...

GA Bill Seeks Better Patient-Provider Communication About Medical Errors

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A new bill in Georgia aims to improve patient-provider communication about medical errors and patient safety. The CANDOR (Communication and Optimal Resolution) Act, based on the CANDOR program of the...

Discrimination a Key Social Determinant of Health in Frailty, Outcomes

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Discrimination is emerging as another social determinant of health, with yet another study connecting the weathering hypothesis to healthcare outcomes. This latest report, published in the journal...