Considerations for Recruiting, Hiring Community Health Workers
PatientEngagementHIT As team-based care becomes more common in medical practice, healthcare organizations are considering how they invest in non-clinician personnel, like recruiting and hiring community health workers. A community health worker is “a frontline public health worker who is a trusted member of and/or has an unusually close understanding of the community served,” according to the...
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What’s on the Horizon for Healthcare Consumerism?
The future of healthcare consumerism will be defined by an investment in the digital, with organizations increasingly recognizing the importance of having an online presence and health IT that support patient care journeys. Long heralded as...
Top Health IT Components of Medicine’s Digital Front Door
The list of health IT systems included as part of healthcare’s digital front door is growing—fast. For those catching onto the buzzword, it has become clear that unlocking that digital front door requires a curated suite of...
How a Med School Partnered to Build Health Equity Education
Medical schools across the country are playing a long game, increasingly investing in recruiting students of color with the intent of creating a medical workforce that better reflects the nation’s diversity and, ultimately, promoting...
Exploring the Past, Future of SMART Health Cards, Patient Data Access
It’s been a banner year for patient data access, with innovations like SMART Health Cards from the Vaccine Credential Initiative (VCI) and the Commons Project putting information like COVID-19 test results and proof of vaccination...
What Is Patient Loyalty, Does It Affect Healthcare Consumerism?
Medical professionals are increasingly working to build patient loyalty, in part because of the rapid rise in healthcare consumerism. After all, consumerism in healthcare recognizes the purchasing power patients have now that...
Customer Feedback, Reliable Info Key to Healthcare Consumerism
Healthcare is nowhere near functioning like the travel industry, but give it some time and Andrei Zimiles, the SVP for Consumerism & Marketing Solutions at Press Ganey, says the breadth of customer feedback and online infrastructure...
4 Key Use Cases for Patient Data Access, Patient Portals
Patient data access continues to be an imperative, not only from a regulatory standpoint but also inasmuch as patient engagement is concerned. But after years of lackluster use of patient portals, the medical industry continues its work to...
Medical Schools Stepping Up to Build Health Equity Curricula
As the healthcare industry faces calls to address racism in medicine, the nation’s medical schools are answering, setting forward revamped plans for diversity, equity, and inclusion and health equity curricula. That is, after all,...
Distinguishing Patient Experience, Patient-Reported Outcomes, and PGHD
In the era of patient-centered care, it is critical for medical institutions to collect key insights from the patient. Those insights usually include patient experience data, patient-reported outcomes (PROs), and patient-generated health...
Why Patient-Reported Outcomes are Key in Specialty Pharmacy
Raking in about 50 percent of all pharmacy costs for only about 2.5 percent of all prescribed patients, the specialty pharmacy arena is one ripe for the development and use of patient-reported outcomes to assess treatment efficacy,...
Top Clinical Quality Measures Impacted by Patient Engagement
To understand the role of patient engagement in value-based care success, it is essential for healthcare leaders to understand the role patient engagement plays in clinical quality measures. Clinical quality measures are tools used to...
How One PCP Used Online Appointment Scheduling to Close Care Gaps
As medicine confronts serious care gaps problems, one Georgia-based primary care provider organization is helping patients self-service those lapses. Using online appointment scheduling technologies, Eagles Landing Health is able to let...
Defining Patient Engagement for Value-Based Care
Value-based care, the care delivery and reimbursement reform movement that emphasizes outcomes over volume of services rendered, could not be successful without strong and meaningful patient engagement. Defined by the Centers for Medicare...
How to Write Open Clinical Notes for a Good Patient Experience
There is a new compliance mandate in healthcare, one that despite all of its good intentions for patients is leaving some providers worried about the healthcare experience. Requirements for open notes and patient access to clinical notes,...
Charting the Future of Patient Experience and Technology
In just the year since the first coronavirus death was recorded in the United States, the healthcare industry has seen remarkable change. Now, as promising vaccines reveal a light at the end of the COVID-19 tunnel, medical experts are...
How Healthcare Is Starting to Heal Damaged Black Patient Trust
2020 has been defined by more than just COVID-19. For many, it’s been a year of uncomfortable truths, of acknowledgment and unlearning of implicit biases. In healthcare, 2020 has pushed providers to ask themselves tough questions,...
“First Do No Harm:” Combatting Black Maternal Health Disparities
“First do no harm.” That is the basis of all US medicine, and yet for certain populations, it’s not always true. Case in point: Black maternal health disparities. Black, American Indian, and Alaska Native mothers are two-...
How Coronavirus Sparked Industry Collaboration, Team-Based Care
Healthcare is facing a never-before-seen global health crisis with the coronavirus outbreak, with infection rates on a meteoric rise. But at the same time, healthcare is seeing something else that’s unprecedented: a massive...
Smart Hospitals Making the Future of Patient Experience a Reality
When Alpa Vyas first asked patients at Stanford Health Care what they would like in a smart hospital room, she was almost certain they’d want to see a digitized care itinerary. “You can imagine if you’re an inpatient and...
