PatientEngagementHIT

Patient Engagement News and Articles

What is Different Between Patient Experience, Satisfaction?

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Patient experience and patient satisfaction are healthcare terms that are too often used interchangeably. Although they appear to be synonymous – a patient’s hospital experience should be satisfactory, one might assume – they...

Clinician EHR Use Limits Clinic, Hospital Patient Interactions

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Office- and hospital-based clinicians alike are saying that clinician EHR use is getting in the way of their patient interactions, according to a study published in the Journal of Innovation in Healthcare Informatics. Healthcare professionals...

Centralized Appointment Scheduling Aids Patient Experience

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Centralized management tools are critical in healthcare, especially as the industry is increasingly marked by hospital mergers and healthcare acquisitions. Health system leaders can use centralized appointment scheduling to manage multiple patient...

Using Online Reviews to Compare Patient Satisfaction Measures

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VA hospitals tend to out-rank their non-VA hospital affiliates on online patient satisfaction measures, such as Yelp reviews, according to a study published in the American Journal of Managed Care. The study also found that Yelp reviews are an...

OpenNotes Launch Gives 500K Patients Access to Health Data

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Allina Health has officially launched OpenNotes, allowing its nearly 500,000 patients access to health data and clinician notes. The health system serves individuals in Minnesota and Wisconsin and is the first in the area to adopt the OpenNotes...

Patients, Providers Disagree on Patient Satisfaction Factors

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Although both patients and providers value patient satisfaction and a quality patient experience, they do not agree on the elements that determine high patient satisfaction rates, according to a survey conducted by Kelton Global on behalf of...

Patient Portal, Secure Messaging User Opinions Evolving

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Even seasoned patient portal users need more direction using various tool functions, primarily secure messaging, according to a recent study published in the Journal of Medical Internet Research. The researchers set out to determine how experienced...

Exploring Basic Patient Engagement Technology, Health IT

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As healthcare takes a digital turn, it will be important for industry professionals to understand basic patient engagement technology. Health IT is a core aspect of federal incentive programs, and is becoming the future for patient activation...

Price Transparency Tools Receive Tepid Patient Reactions

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When it comes to price transparency tools and shopping around for healthcare services, patients are not entirely sold, according to qualitative research published in the American Journal of Managed Care. As patients face higher out-of-pocket...

Exploring Patient Reported Outcomes Measures in Healthcare

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Patient-reported outcomes measures (PROMs) are a fledgling clinical quality measure in the healthcare industry. Designed to fill information gaps in traditional clinical quality measures, this data serves to measure how a treatment impacted a...

Caregiver, Social Support Key in Patient Self-Management Plans

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Caregiver presence and strong family engagement help patients adhere to their chronic care self-management plans, according to recent research from the American Thoracic Society. The study, published in the Journal of the American Thoracic Society,...

Retail Clinics Expand Convenient Patient Access to Lab Services

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Seven Walgreens retail clinic locations will now host LabCorp testing, offering patients convenient access to lab services. Walgreens and LabCorp formed this partnership in an effort to increase the number of healthcare services patients can...

Medical Resident Shortage Hinders Rural Patient Care Access

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Medical residents beginning their careers are unevenly concentrated in the Northeast and urban regions of the United States, potentially exacerbating clinician shortages and hindering rural patient care access, according to an assessment from...

Interactive Patient Systems Emerge as Engagement HIT Trend

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Health technology giants Epic Systems and Cerner Corporation haven’t been able to displace any of the niche vendors in the interactive patient systems (IPS) technology sector, according to a recent KLAS report obtained via email. IPS are...

Patient Engagement Strategies for Young, Healthy Populations

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The term “patient engagement” usually elicits images of extensive wellness plans, long patient portal messages, and chronic disease management. However, patient engagement strategies are different for young and healthy patient populations....

Family, Caregiver Engagement HIT Opportunities Can Improve

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Health technology plays a limited role in family caregiver engagement because caregivers have little need and are unable to identify which tools to use, according to recent data from the Massachusetts eHealth Institute (MeHI). In a survey of...

Driving Physician Empathy Amidst Push for Health IT Use

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In the healthcare space, there are currently two prevailing themes – the drive for patient-centered care with provider empathy and the push for more health IT use. Although both goals are integral parts of hospital missions and healthcare...

Managing Online Patient Reviews to Drive Patient Satisfaction

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Online patient reviews are a significant concern for healthcare organizations. Online review websites are on the rise and are arguably a key measure of patient satisfaction, giving patients ample opportunity to provide feedback to the clinics...

Funding Aids FQHCs in Patient-Centered Medical Home Models

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Federally qualified health centers (FQHCs) and safety net clinics can successfully reach patient-centered medical home (PCMH) designation with adequate government funding, according to a recent RAND Corporation report. The study, published in...

Using OpenNotes for Positive Impact on Patient Data Access

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It is difficult to discuss patient portals and patient data access without mentioning OpenNotes. OpenNotes was created in 2010 to allow patients to view their clinician notes using health technologies such as patient portals. Since then, OpenNotes...

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