- Patient experience consulting and surveying firm Press Ganey got a big leg up after the Centers for Medicare & Medicaid Services (CMS) approved it to administer the Primary Care First Patient Experience of Care Surveys (PCF PECS).
The Primary Care First payment model, for which CMS started accepting applications in March 2021, is a five-year program focusing on improving patient experience and health outcomes while cutting healthcare costs in the primary care setting. PECS is an important aspect of this program as it helps measure improvements in patient experience.
Press Ganey said it would deploy the first run of PECS between September 28 through December 21, 2021.