Patient Data Access News

In-Person Patient Portal Training Raises Patient Satisfaction

New research findings have concluded that in-person patient portal training can boost patient portal use, consequently improving patient satisfaction and engagement.

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By Sarai Rodriguez

- Healthcare organizations can trigger improvements in patient satisfaction and engagement by providing in-person patient portal training to hospitalized patients, according to a study from the Ohio State University College of Medicine.

Patient portals are designed to grant patient access to their own medical information, lab and test results, history, clinician notes, and other key patient-facing features. This technology has shown benefits for patient engagement, satisfaction, and delivery of patient-centered care while potentially ameliorating gaps in patient data access.

“Inpatient portals empower patients by giving them access to clinical data such as test results, information about their care plan, and a way to communicate with doctors and nurses,” Ann Scheck McAlearney, ScD, MS, professor in the Department of Family and Community Medicine at the Ohio State College of Medicine, said in a press release.