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Patient Engagement Technology Useful for Medicaid Innovation

A recent Deloitte report explained that patient engagement technology and the IoT can better support state Medicaid programs.

patient engagement technology iot medicaid

Source: Thinkstock

By Sara Heath

- Patient engagement technology and other smart technologies can help enhance state Medicaid programs, according to a recent report from Deloitte.

“Smart Medicaid: Leveraging Cognitive Technologies to Improve Health and Program Efficiencies” discussed missed opportunities for many state Medicaid programs that are looking to improve the health of their beneficiaries for a low cost.

“State Medicaid programs are a prime example of government agencies that don’t appear to be fully realizing the benefits of these new technologies,” the report pointed out. “Given the size, scope, and cost of the Medicaid program, states and the federal government are constantly looking to improve health outcomes for Medicaid members and achieve greater program efficiencies.”

Patient engagement technology is one facet in improving state Medicaid programs. Remote patient monitoring and mHealth tools are useful for supporting independent patient living, and certain technologies can also enhance patient access to care, the report says.

Specifically, the paper touched on the healthcare IoT, or the breadth of technologies available to support patient care. Smartphones are ubiquitous tools that can support the IoT and patient care.

READ MORE: Patient Engagement Technology, Value-Based Care Key 2018 Trends

Using remote patient monitoring, state Medicaid programs can help patients live independently, the report authors wrote. Healthcare organizations have long been using remote patient monitoring – Bluetooth scales and blood pressure cuffs have allowed patients to read their vitals at home and integrate the data into the patient record. This has made care more convenient.

Remote patient monitoring has expanded to now include tools such as home motion detectors, which can sense patient needs (i.e. if a patient has fallen and needs emergency help.)

“IoT-enabled [remote patient monitoring] can play a major role for elderly Medicaid members or those with disabilities who want to continue living independently and without an in-home caregiver while still having access to the help they need, when they need it.”

Remote patient monitoring tools can help reduce healthcare costs because it can alert providers to care needs before health issues become too dire. It reduces the number of healthcare visits for many patients, as well.

Smartphones can also host digital tools that facilitate non-emergency medical transportation (NEMT). NEMT is a required benefit for many Medicaid beneficiaries.

READ MORE: Exploring Basic Patient Engagement Technology, Health IT

“Members are often required to schedule their transportation at least 24 hours in advance, which can be a problem for transportation that can’t be anticipated that far in advance, such as hospital discharge or appointments that are booked on the same day,” the report noted. “Missed appointments can be costly for the health care system. As a result, states are continually looking for more cost-effective and convenient ways to deliver NEMT.”

Some state Medicaid programs have partnered with ridesharing services such as Uber, Lyft, or Circulation to make NEMT easier and more seamless for beneficiaries. These partnerships have proven financially effective, reducing healthcare costs with use.

State Medicaid programs may also benefit from geographic information systems (GIS). These tools, while not always patient-facing, can help improve patient access to care by helping Medicaid programs assess their provider distribution.

Medicaid programs must ensure there are managed care organizations (MCOs) within a certain travel distance for patients. Patients with special accommodations, such as language needs, must also be within that same distance. Currently, many Medicaid programs are without the technology to ensure they meet those distance regulations.

“By spatially mapping the areas where members live and where an MCO’s providers are located, along with specific attributes about members and providers, states can determine whether an MCO’s provider networks are ensuring access to care for their members,” the report explained. “If not, states can use GIS to identify providers outside an MCO’s network who could help address the gaps.”

READ MORE: How Patient Portals Improve Patient Engagement

GIS are also helpful in mapping Medicaid super-utilizers. Only five percent of the Medicaid population account for 50 percent of program costs because they have complex health needs. GIS can map these patients and deliver more targeted interventions.

The report concluded with a set of recommendations to help organizations get started in enhancing their patient engagement technology in Medicaid programs:

  • Upgrade the Medicaid platform for APIs and cloud computing
  • Start small and then take on larger challenges
  • Develop a cohesive technology framework
  • Monitor outcomes and return on investment
  • Develop a strategy for continually assessing these systems

The strategies listed in the report reflect the shifting healthcare landscape, according to William Eggers, the executive director of Deloitte’s Center for Government Insights. Healthcare providers, including Medicaid, will need to lean on agile patient engagement technology and smart health tools to better support patient care.

“We're seeing powerful examples of smart technologies being used by health organizations around the globe," Eggers concluded in a statement. "Whether it is on-demand transportation systems for seniors or detecting health hotspots, smart technologies can help state Medicaid systems provide services in new ways that meet patients' changing needs."

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