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RelayHealth Signs $140M Military Health Patient Portal Deal

The new patient portal will help providers with communication and care coordination through secure messaging capabilities.

By Sara Heath

McKesson Technologies, Inc., and the Military Health System have signed a $140 million contract to implement  the company’s patient portal, RelayHealth, according to a public statement by the Department of Defense.

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The patient portal, which will be used to enhance patient engagement through secure messaging capabilities and patient access to health data, will serve the Military Health System’s physicians, physician assistants, nurse case managers, physician and occupational therapists, dentists, and other healthcare providers. The portal will not require a subscription purchase from providers or patients.

This new patient portal with robust secure messaging capabilities will help MHS providers with care coordination and delegation of patient needs. Through better patient-provider communication, MHS providers will also use the tools to improve patient engagement.

[Secure messaging] is a critical access tool that allows the MHS to increase capacity to meet enrollee demand for care by supporting delivery of virtual care through patient-to-provider and provider-to-provider communications before and after actual appointments,” DOD said in its press release.

“Secure messaging  facilitates delegation-of-care tasks to providers with the expertise to deal with them without escalating all messages to the physician level.”

The contract, valued at a total of $139,048,432, includes a nine-month transition period to the new technology, as well as four 12-month optional periods. It also includes account management services, secure messaging training services, non-standard report preparation, and full cybersecurity reinforcements.

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