PatientEngagementHIT

Patient Engagement Interviews

Creating Community Health, Social Programs to Drive Health Equity

by Sara Heath

Healthcare industry leaders have made it part of their mission to drive health equity, giving all patients equal opportunity to achieve wellness. But as many organizations work toward this goal by expanding patient access to care, others sa...

What Is the Future for Patient Engagement Technology, Health IT?

by Sara Heath

Health IT has long been considered integral to the push for better patient engagement, with healthcare experts asserting that technology will improve the patient experience through seamless data access, care management, and patient activati...

How Telehealth Training Programs Drive Positive Patient Experience

by Sara Heath

With the growing popularity of remote patient care, telehealth training may be the new frontier. As more provider deliver care using telehealth, they need to learn how to reframe their patient-provider communication skills to drive patient ...

Using Payment Plans to Ease Patient Financial Responsibility

by Sara Heath

High patient financial responsibility has become known as one of the biggest barriers to patient care in the country. As patients rack up higher and higher medical bills, it is perhaps more attractive for the patient to skip out on care alt...

Supporting Frontline Healthcare Workers in Clinician Shortage

by Sara Heath

Healthcare is facing an impending patient care access crisis as clinician shortage gaps continue to widen. But as medical experts work to address the growing clinician shortage issue, they must also consider shortages in frontline healthcar...

How Dose Packaging Improves Medication Adherence in Chronic Care

by Sara Heath

When it comes to consumer engagement with a certain product, it’s all in the packaging. The same rings true in healthcare, as more medical professionals are considering dose packaging to help improve medication adherence and patient e...

How Clinical Decision Support Drives Care Access in Rural Areas

by Sara Heath

With healthcare policies prioritizing better patient wellness and value-based care, healthcare organizations are working to drive patient care access. But with care access leaving something to be desired in rural areas, medical professional...

How Health Coaches Drive Patient Healthy Behavior Change

by Sara Heath

Overall patient wellness and promoting healthy behavior change in healthcare consumers has become a key concern for not only clinicians, but for healthcare payers as well. As more payer organizations work to improve patient engagement with ...

Why Patient Behavior Change Is Key for Chronic Disease Management

by Sara Heath

Chronic disease management may rank as one of the key priorities in the healthcare industry right now. With a multi-billion-dollar price tag, ensuring patients know how to manage their illnesses and prevent costly health episodes is a key g...

Medicare Chronic Disease Management Vital to Cut Healthcare Costs

by Sara Heath

Effective chronic disease management is imperative in a healthcare industry in which costs are only going up. However, without adequate patient engagement and care coordination strategies, efforts to mitigate chronic care issues will not be...

Exploring the Next Steps in Patient Data Access, Patient Health IT

by Sara Heath

Healthcare technology continues to loom large as a key part of the present-day healthcare puzzle. But as medical professionals employ EHRs and other tools to ideally make their jobs easier, the question of supporting patient data access has...

Using Text Messages to Boost Patient Outreach in Specialty Care

by Sara Heath

Confirming appointments, sending clinic reminders, and other elements of patient outreach have been the bedrock of patient engagement for some time. As healthcare organizations focus on patient wellness, they are picking up the phone to mak...

The Rise of Nurse Practitioners Amidst Provider Burnout, Shortages

by Sara Heath

Between increasing patient panels, evolving and often difficult-to-use technology, and the complications of federal quality reporting requirements, healthcare provider burnout is rampant. But as more providers suffer from burnout and even l...

The 4 Steps to Managing Online Provider Reviews in Healthcare

by Sara Heath

Online provider reviews have sparked debate across the medical industry as consumer culture in healthcare has prompted more patients to leave online comments. These comments are often to the chagrin of providers, who say feedback doesn&rsqu...

How School-Based Behavioral Health Addresses Care Gaps, SDOH

by Sara Heath

Inside Delaware’s Eisenberg Elementary School, a classroom that once housed desks, chalkboards, bookcases, and easels, is now a classroom with a fully-functioning pediatric clinic, complete with doctor’s checkups and even m...

How One Doc Uses Cartoons to Address Social Determinants of Health

by Sara Heath

On social media and in the healthcare space, Anita Ravi, MD, is largely known for her patient advocacy and cartoon work depicting the social determinants of health (SDOH) for vulnerable patients and how providers must address those factors ...If she could, Ravi would lobby policymakers to make CQMs more inclusive to all patient populations. The system currently applies to maybe 80 percent of people, she said, but they haven’t caught the edges. But it’s those edges wh...

Raising Patient Satisfaction Scores as a Component of Quality Care

by Sara Heath

At Nemours Children’s Health, improving patient satisfaction scores hasn’t been some long, tedious endeavor. Instead, it’s felt something like a game, engaging the competitive side of each of the health system’s doct...

How NQF Frames Shared Decision-Making as a Standard of Care

by Sara Heath

Shared decision-making has emerged as a key patient engagement strategy for healthcare professionals working to integrate their patients into the overall care team. The practice, which elicits patient preferences for key treatments for cert...

How ACOs Can Use Pharmacists for Wellness Coaching, Engagement

by Sara Heath

In accountable care organizations (ACOs), fostering overall patient health requires high-touch patient wellness coaching. For ACOs facing the surmounting pressure to spark patient health behavior change, integrating pharmacists as another p...

How Health Orgs Address Wait Times to Raise Patient Satisfaction

by Sara Heath

There are few greater frustrations for patients than waiting an inordinate amount of time to see their provider. In fact, long wait times are one of the top issues negatively impacting patient satisfaction scores. A 2018 patient survey from...

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