PatientEngagementHIT

Patient Engagement Interviews

Integrating Mental Health and Primary Care to Achieve Zero Suicide

by Sara Heath

A Zero Suicide Initiative at the Utah-based Intermountain Healthcare has underscored the importance of holistic, team-based care. Through integrated mental health and primary care, the health system has leaned on system-wide care coordinati...

Solo Docs Build Remote Teams to Tackle Chronic Care Management

by Sara Heath

It seems as though all clinicians have adopted some form of a chronic disease management strategy that engages patients in between visits and aims to quell the negative impacts of a chronic illness. But despite the universal imperative for ...

How Patient Loyalty Supports Value-Based Care, Patient Wellness

by Sara Heath

Building strong patient loyalty has become a key goal in an increasingly competitive healthcare industry. In order to survive amongst the numerous healthcare options on the market, healthcare organizations need to become patients’ tru...

How Technology Can Enhance Family Communication, Satisfaction

by Sara Heath

When Ashley Hodge, MBA, CCP, FPP, saw first-hand the distress many family members experience when their child undergoes surgery, she knew she had to make family communication a part of Nationwide Children’s Hospital’s patient sa...

Why Quality Measures Must Reflect Patient Values, Care Experience

by Sara Heath

Delivering quality care and creating high-value hospital encounters is essential to a positive patient experience. Understanding how to measure value will help target organization efforts. But how does the medical industry ensure quality me...

Creating Community Health, Social Programs to Drive Health Equity

by Sara Heath

Healthcare industry leaders have made it part of their mission to drive health equity, giving all patients equal opportunity to achieve wellness. But as many organizations work toward this goal by expanding patient access to care, others sa...

What Is the Future for Patient Engagement Technology, Health IT?

by Sara Heath

Health IT has long been considered integral to the push for better patient engagement, with healthcare experts asserting that technology will improve the patient experience through seamless data access, care management, and patient activati...

How Telehealth Training Programs Drive Positive Patient Experience

by Sara Heath

With the growing popularity of remote patient care, telehealth training may be the new frontier. As more provider deliver care using telehealth, they need to learn how to reframe their patient-provider communication skills to drive patient ...

Using Payment Plans to Ease Patient Financial Responsibility

by Sara Heath

High patient financial responsibility has become known as one of the biggest barriers to patient care in the country. As patients rack up higher and higher medical bills, it is perhaps more attractive for the patient to skip out on care alt...

Supporting Frontline Healthcare Workers in Clinician Shortage

by Sara Heath

Healthcare is facing an impending patient care access crisis as clinician shortage gaps continue to widen. But as medical experts work to address the growing clinician shortage issue, they must also consider shortages in frontline healthcar...

How Dose Packaging Improves Medication Adherence in Chronic Care

by Sara Heath

When it comes to consumer engagement with a certain product, it’s all in the packaging. The same rings true in healthcare, as more medical professionals are considering dose packaging to help improve medication adherence and patient e...

How Clinical Decision Support Drives Care Access in Rural Areas

by Sara Heath

With healthcare policies prioritizing better patient wellness and value-based care, healthcare organizations are working to drive patient care access. But with care access leaving something to be desired in rural areas, medical professional...

How Health Coaches Drive Patient Healthy Behavior Change

by Sara Heath

Overall patient wellness and promoting healthy behavior change in healthcare consumers has become a key concern for not only clinicians, but for healthcare payers as well. As more payer organizations work to improve patient engagement with ...

Why Patient Behavior Change Is Key for Chronic Disease Management

by Sara Heath

Chronic disease management may rank as one of the key priorities in the healthcare industry right now. With a multi-billion-dollar price tag, ensuring patients know how to manage their illnesses and prevent costly health episodes is a key g...

Medicare Chronic Disease Management Vital to Cut Healthcare Costs

by Sara Heath

Effective chronic disease management is imperative in a healthcare industry in which costs are only going up. However, without adequate patient engagement and care coordination strategies, efforts to mitigate chronic care issues will not be...

Exploring the Next Steps in Patient Data Access, Patient Health IT

by Sara Heath

Healthcare technology continues to loom large as a key part of the present-day healthcare puzzle. But as medical professionals employ EHRs and other tools to ideally make their jobs easier, the question of supporting patient data access has...

Using Text Messages to Boost Patient Outreach in Specialty Care

by Sara Heath

Confirming appointments, sending clinic reminders, and other elements of patient outreach have been the bedrock of patient engagement for some time. As healthcare organizations focus on patient wellness, they are picking up the phone to mak...

The Rise of Nurse Practitioners Amidst Provider Burnout, Shortages

by Sara Heath

Between increasing patient panels, evolving and often difficult-to-use technology, and the complications of federal quality reporting requirements, healthcare provider burnout is rampant. But as more providers suffer from burnout and even l...

The 4 Steps to Managing Online Provider Reviews in Healthcare

by Sara Heath

Online provider reviews have sparked debate across the medical industry as consumer culture in healthcare has prompted more patients to leave online comments. These comments are often to the chagrin of providers, who say feedback doesn&rsqu...

How School-Based Behavioral Health Addresses Care Gaps, SDOH

by Sara Heath

Inside Delaware’s Eisenberg Elementary School, a classroom that once housed desks, chalkboards, bookcases, and easels, is now a classroom with a fully-functioning pediatric clinic, complete with doctor’s checkups and even m...

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