PatientEngagementHIT

Patient Engagement Interviews

Using Kiosks to Assess Social Determinants of Health in Veterans

by Sara Heath

From the ability to easily access timely medical care to experiencing certain medical conditions at disproportionate rates, veterans represent an extremely vulnerable patient population. That limited health equity is further exacerbated whe...

Using Patient Rounding Tools to Enhance the Patient Experience

by Sara Heath

Patient rounding is a tried and true element of the patient experience. Nurses making their way in and out of patient rooms drives quality patient-provider relationships, ensures more patient safety, and allows nurses to assess and ful...

How to Use Patient Outreach Technology in Patient-Centered Care

by Sara Heath

As medical practices seek to close gaps in care and reduce patient no-show rates, many may be turning to patient outreach technology to better connect with patients. But in an industry seeing technology emerge at lightning speed, some medic...

Why Hospital-Run Online Provider Reviews Trump Third-Party Sites

by Sara Heath

When it comes to online provider reviews, ensuring the healthcare organization has full control of the content of those reviews is essential, according to Donna Hill, a marketing strategist at the University of Arkansas Medical System (UAMS...

Why Value-Based Care Must Include Shared Decision-Making

by Sara Heath

Shared decision-making, or the practice of an informed patient participating in treatment decisions alongside her clinicians, may seem like a natural patient engagement strategy. After all, shared decision-making integrates the patient into...

Medication Synchronization Reveals Medication Adherence Barriers

by Sara Heath

Medication Synchronization Reveals Medication Adherence Barriers For patients taking numerous medications, keeping track of those treatments can be tricky, often keeping those patients from achieving full medication adherence. As more patie...“This helps us focus on those people that we really need to talk to – not that everybody doesn’t need some help with being adherent,” Price said in an interview with PatientEngagementHIT.com. “But, it help...

Using Online Provider Reviews to Solve Patient Satisfaction Issues

by Sara Heath

In healthcare, creating and assessing patient satisfaction requires always listening to patient needs. But in the digital age, this effort is beginning to change shape, begging healthcare professionals to start considering online provider r...

Using Patient Education to Enhance ICU Patient Experience

by Sara Heath

The ICU is a scary place for patients and their family caregivers. Patients are a mess of wires and medications, facing what is often a life-threatening condition. Providers are working to treat patients to save their lives in a way that wi...

Assessing the Generational Differences in Patient Engagement

by Sara Heath

Creating meaningful patient engagement is a difficult feat for clinicians. Although a litany of patient engagement strategies can ease this job, doctors and nurses still face a wide array of patient personalities that can influence how a pa...

Assessing How Healthcare Consumers Access Doctor’s Appointments

by Sara Heath

When a healthcare consumer finds herself in need of a new provider or a doctor’s appointment, she may start by going to her computer and looking up online reviews and other information about the clinician she’s considering visit...

Building Patient Trust to Uncover Medication Adherence Barriers

by Sara Heath

Before leaving the exam room, each of Stuart Goldberg’s patients is asked about their medication adherence – how often do they fill prescriptions? Take their pills? How do patients manage the cost of drugs? For Goldberg, a pract...

Care Coordination Across Provider Networks Creates Patient Trust

by Sara Heath

Supporting strong care coordination and teamwork amongst providers is a core aspect of improving the patient experience. Patients want their providers to be on the same page during a hospital stay because it makes patients feel safer and mo...

Creating Positive Patient Experiences in Specialty Care Settings

by Sara Heath

Ensuring a positive patient experience is a high priority for healthcare organizations, and for a good reason. A satisfied customer is more likely to return following a good hospital experience, and that is critical for a healthy hospital r...

How Motivation Tactics Spark Meaningful Patient Portal Adoption

by Sara Heath

Although most hospitals and providers offer patient portal access, there is still more to be done. Meaningful patient portal adoption is lagging as more providers look to their patient portals asking how to proceed. Ninety-five percent of h...

How Patient Outreach Technology Can Support ACO Success

by Sara Heath

When Triad HealthCare Network (THN) became a Medicare Shared Savings Program accountable care organization (ACO) in 2012, the network’s director of accountable care operations, Elissa Langley, knew she and her team would need extensiv...

Determining the Next Steps Following Patient Portal Adoption

by Sara Heath

Following two major regulatory pushes and widespread patient portal adoption in healthcare organizations nationwide, one question remains to be answered: What’s next? In the wake of meaningful use requirements and patient engagement p...

Driving Employee Wellness Programs with Health Clinic Services

by Sara Heath

In between trips to the water cooler and the copy machine, employees at BAE Systems can get a strep test, right on site at the in-office health clinic. This employee wellness program has helped BAE Systems deliver elements of primary care a...

How to Reconcile Quality Patient Experience, Patient Satisfaction

by Sara Heath

In some hospitals, patients can walk in to see a harpist playing in the lobby. Other hospitals let patients have the Sunday paper delivered right to their bedside. Although seemingly luxurious, these amenities have actually sparked a debate...Truth be told, some of these more “luxury” items do serve their purpose, said Thomas Lee, MD, CMO at Press Ganey and a primary care doctor at Brigham and Women’s Hospital in Boston. Walking into the BWH lobby to hear harp ...

Following Patient Portal Adoption, Patient Activation is Key

by Sara Heath

New York City Health + Hospitals (NYC H+H) is among the majority of health systems enjoying the patient-centered benefits of patient portal adoption. Now, the health system is facing its latest challenge – getting more patients enroll...Ultimately, this new portal and EHR implementation have improved the patient experience because it has streamlined priorities across NYC H+H’s many care facilities, which was one of the health system’s major goals, acc...

Using Patient Outreach to Spark Success in Bundled Payments

by Sara Heath

As bundled payments become mainstays in the healthcare’s shift to value-based care, health organization leaders are working to identify top strategies for success. Tapping into key patient outreach strategies helps practices in risk-b...The key to success in these models is knowing which patients to engage and how, Blom noted in an interview with PatientEngagementHIT.com. Blom and his team at IBJI – called the OrthoSync Team – use risk strat...

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