PatientEngagementHIT

Patient Engagement Interviews

How School-Based Behavioral Health Addresses Care Gaps, SDOH

by Sara Heath

Inside Delaware’s Eisenberg Elementary School, a classroom that once housed desks, chalkboards, bookcases, and easels, is now a classroom with a fully-functioning pediatric clinic, complete with doctor’s checkups and even m...

How One Doc Uses Cartoons to Address Social Determinants of Health

by Sara Heath

On social media and in the healthcare space, Anita Ravi, MD, is largely known for her patient advocacy and cartoon work depicting the social determinants of health (SDOH) for vulnerable patients and how providers must address those factors ...If she could, Ravi would lobby policymakers to make CQMs more inclusive to all patient populations. The system currently applies to maybe 80 percent of people, she said, but they haven’t caught the edges. But it’s those edges wh...

Raising Patient Satisfaction Scores as a Component of Quality Care

by Sara Heath

At Nemours Children’s Health, improving patient satisfaction scores hasn’t been some long, tedious endeavor. Instead, it’s felt something like a game, engaging the competitive side of each of the health system’s doct...

How NQF Frames Shared Decision-Making as a Standard of Care

by Sara Heath

Shared decision-making has emerged as a key patient engagement strategy for healthcare professionals working to integrate their patients into the overall care team. The practice, which elicits patient preferences for key treatments for cert...

How ACOs Can Use Pharmacists for Wellness Coaching, Engagement

by Sara Heath

In accountable care organizations (ACOs), fostering overall patient health requires high-touch patient wellness coaching. For ACOs facing the surmounting pressure to spark patient health behavior change, integrating pharmacists as another p...

How Health Orgs Address Wait Times to Raise Patient Satisfaction

by Sara Heath

There are few greater frustrations for patients than waiting an inordinate amount of time to see their provider. In fact, long wait times are one of the top issues negatively impacting patient satisfaction scores. A 2018 patient survey from...

Why Partnering with Patients Is Key to a Culture of Patient Safety

by Sara Heath

When a patient visits a hospital, she has the expectation that she will be treated with empathy, respect, and clinical excellence. At the core of each of these elements is the understanding that she will be safe. But all too often, the prom...

Using Kiosks to Assess Social Determinants of Health in Veterans

by Sara Heath

From the ability to easily access timely medical care to experiencing certain medical conditions at disproportionate rates, veterans represent an extremely vulnerable patient population. That limited health equity is further exacerbated whe...

Using Patient Rounding Tools to Enhance the Patient Experience

by Sara Heath

Patient rounding is a tried and true element of the patient experience. Nurses making their way in and out of patient rooms drives quality patient-provider relationships, ensures more patient safety, and allows nurses to assess and ful...

How to Use Patient Outreach Technology in Patient-Centered Care

by Sara Heath

As medical practices seek to close gaps in care and reduce patient no-show rates, many may be turning to patient outreach technology to better connect with patients. But in an industry seeing technology emerge at lightning speed, some medic...

Why Hospital-Run Online Provider Reviews Trump Third-Party Sites

by Sara Heath

When it comes to online provider reviews, ensuring the healthcare organization has full control of the content of those reviews is essential, according to Donna Hill, a marketing strategist at the University of Arkansas Medical System (UAMS...

Why Value-Based Care Must Include Shared Decision-Making

by Sara Heath

Shared decision-making, or the practice of an informed patient participating in treatment decisions alongside her clinicians, may seem like a natural patient engagement strategy. After all, shared decision-making integrates the patient into...

Medication Synchronization Reveals Medication Adherence Barriers

by Sara Heath

Medication Synchronization Reveals Medication Adherence Barriers For patients taking numerous medications, keeping track of those treatments can be tricky, often keeping those patients from achieving full medication adherence. As more patie...“This helps us focus on those people that we really need to talk to – not that everybody doesn’t need some help with being adherent,” Price said in an interview with PatientEngagementHIT.com. “But, it help...

Using Online Provider Reviews to Solve Patient Satisfaction Issues

by Sara Heath

In healthcare, creating and assessing patient satisfaction requires always listening to patient needs. But in the digital age, this effort is beginning to change shape, begging healthcare professionals to start considering online provider r...

Using Patient Education to Enhance ICU Patient Experience

by Sara Heath

The ICU is a scary place for patients and their family caregivers. Patients are a mess of wires and medications, facing what is often a life-threatening condition. Providers are working to treat patients to save their lives in a way that wi...

Assessing the Generational Differences in Patient Engagement

by Sara Heath

Creating meaningful patient engagement is a difficult feat for clinicians. Although a litany of patient engagement strategies can ease this job, doctors and nurses still face a wide array of patient personalities that can influence how a pa...

Assessing How Healthcare Consumers Access Doctor’s Appointments

by Sara Heath

When a healthcare consumer finds herself in need of a new provider or a doctor’s appointment, she may start by going to her computer and looking up online reviews and other information about the clinician she’s considering visit...

Building Patient Trust to Uncover Medication Adherence Barriers

by Sara Heath

Before leaving the exam room, each of Stuart Goldberg’s patients is asked about their medication adherence – how often do they fill prescriptions? Take their pills? How do patients manage the cost of drugs? For Goldberg, a pract...

Care Coordination Across Provider Networks Creates Patient Trust

by Sara Heath

Supporting strong care coordination and teamwork amongst providers is a core aspect of improving the patient experience. Patients want their providers to be on the same page during a hospital stay because it makes patients feel safer and mo...

Creating Positive Patient Experiences in Specialty Care Settings

by Sara Heath

Ensuring a positive patient experience is a high priority for healthcare organizations, and for a good reason. A satisfied customer is more likely to return following a good hospital experience, and that is critical for a healthy hospital r...

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