PatientEngagementHIT

Patient Engagement Interviews

How Patient Outreach Technology Can Support ACO Success

by Sara Heath

When Triad HealthCare Network (THN) became a Medicare Shared Savings Program accountable care organization (ACO) in 2012, the network’s director of accountable care operations, Elissa Langley, knew she and her team would need extensiv...

Determining the Next Steps Following Patient Portal Adoption

by Sara Heath

Following two major regulatory pushes and widespread patient portal adoption in healthcare organizations nationwide, one question remains to be answered: What’s next? In the wake of meaningful use requirements and patient engagement p...

Driving Employee Wellness Programs with Health Clinic Services

by Sara Heath

In between trips to the water cooler and the copy machine, employees at BAE Systems can get a strep test, right on site at the in-office health clinic. This employee wellness program has helped BAE Systems deliver elements of primary care a...

How to Reconcile Quality Patient Experience, Patient Satisfaction

by Sara Heath

In some hospitals, patients can walk in to see a harpist playing in the lobby. Other hospitals let patients have the Sunday paper delivered right to their bedside. Although seemingly luxurious, these amenities have actually sparked a debate...Truth be told, some of these more “luxury” items do serve their purpose, said Thomas Lee, MD, CMO at Press Ganey and a primary care doctor at Brigham and Women’s Hospital in Boston. Walking into the BWH lobby to hear harp ...

Following Patient Portal Adoption, Patient Activation is Key

by Sara Heath

New York City Health + Hospitals (NYC H+H) is among the majority of health systems enjoying the patient-centered benefits of patient portal adoption. Now, the health system is facing its latest challenge – getting more patients enroll...Ultimately, this new portal and EHR implementation have improved the patient experience because it has streamlined priorities across NYC H+H’s many care facilities, which was one of the health system’s major goals, acc...

Using Patient Outreach to Spark Success in Bundled Payments

by Sara Heath

As bundled payments become mainstays in the healthcare’s shift to value-based care, health organization leaders are working to identify top strategies for success. Tapping into key patient outreach strategies helps practices in risk-b...The key to success in these models is knowing which patients to engage and how, Blom noted in an interview with PatientEngagementHIT.com. Blom and his team at IBJI – called the OrthoSync Team – use risk strat...

VR in Healthcare Reduces Patient Fears, Ups Care Experience

by Sara Heath

In a hematology clinic at Nationwide Children’s Hospital, Amy Dunn, MD, can administer an intravenous treatment to one of her pediatric patients with hemophilia, completely fear-free. This care experience is thanks to virtual reality ...Parents are not immune to feelings of dread leading up to clinic visits, either. It can be devastating for a parent to know that his child has a phobia of the very treatment necessary to maintain that child’s health. This level of anx...One can see that new reality on the Nationwide Children’s website. Partnered with VR vendor Voxel Bay, the tool Dunn and Patterson use makes a game out of the clinic visit. This puts the patient in a more relaxing, even fun,...

Managing Online Patient Reviews to Drive Patient Satisfaction

by Sara Heath

Online patient reviews are a significant concern for healthcare organizations. Online review websites are on the rise and are arguably a key measure of patient satisfaction, giving patients ample opportunity to provide feedback to the clini...

Simplifying Patient Safety Grades for Patient Decision-Making

by Sara Heath

Hospital safety grade and patient experience reports are emerging as effective tools to aid patient decision-making about where to receive care. These tools need to be simple, succinct, and usable for the layman because they are patient-fac...

Using Tech to Drive Patient Medication Education, Adherence

by Sara Heath

A noncompliant patient is not always the root of medication non-adherence. Instead, lacking patient medication education can keep patients from understanding their medications, causing adherence errors along the way. What is the medication ...The overhaul began with some work on the medication reconciliation program. Tarrago and his medication safety team also integrated a new e-prescribing platform. “We had a home-grown system that didn’t work very well,” Tarr...

Improving Nurse Communication with a 56-Second Strategy

by Sara Heath

Using nurse communication to deliver compassionate care is a high priority in the healthcare industry, especially considering the unique impact nurses have on the patient experience. Nurse empathy and communications have a tremendous effect...“When I talk about making a connection with patients and the six themes of compassionate, connected care, nobody ever argues against it,” Dempsey said in an interview with PatientEngagementHIT.com. “Everybody wants to do t...

Does Hospital Environment, Culture Affect Family Engagement?

by Sara Heath

Considerations about the hospital environment are an oft-forgotten variable factoring into a positive patient experience and meaningful patient and family engagement. After all, shouldn’t hospitals prioritize quality of care over how ...

Facing Negative Patient Feedback Head-On Key for Success

by Sara Heath

Healthcare organizations are increasingly consulting patient feedback surveys and online reviews as a means to assess patient satisfaction with the care experience. In-office survey platforms that collect patient satisfaction data at the po...

New Tool Assesses Teen Patient Health Literacy in 30 Seconds

by Sara Heath

Pediatric clinicians can now assess adolescent patient health literacy in under 30 seconds using a new tool developed by researchers from the University at Albany. Created by Jennifer Manganello, PhD, MPH, the tool addresses a knowledge gap...“There is much less research on teens than on adults, which is one of the reasons why this tool is so important,” Manganello continued in email correspondence with PatientEngagementHIT.com. “However, with the lim...

Using Patient-Centeredness to Drive Practice Improvements

by Sara Heath

Convenience is the name of the game when it comes to supporting patient-centeredness. Between appointment scheduling and healthcare access, organizations must ensure processes are simple for all patients, including those who are generally h...To be clear, healthcare organizations need a lot more going for them than a mission to serve the patient. Thought-out action plans, C-suite support, and a stellar clinical team are also key to boosting the patient experience, Kriesand&...

Lifelong Healthcare Planning Must Trump Advance Care Planning

by Sara Heath

Medicare began reimbursing clinicians in January 2016 for delivering advance care planning services that identified patient end-of-life healthcare needs and preferences. Reimbursement rates reached as high as $86 per half hour session, high...

Using Shared Decision-Making to Spark Quality Patient Care

by Sara Heath

Shared decision-making in healthcare is an effective strategy for incorporating patient preferences into treatment plans. Taking the time to educate patients about their conditions and treatment options, and then prompting them to contextua...“Sometimes what gets lost in that is the fact that the patient you’re working with may not really understand their condition,” he continued. “It’s very confusing to be a patient and it takes the provider a whil...

PCORI Works to Drive Patient-Centered Health Research Design

by Sara Heath

Although health research is key to driving medical advancements, it’s not always accessible or relevant to patients who need this information to make better care decisions. At the Patient-Centered Outcomes Research Institute, a call f...“It’s about the actual research question,” she explained. “It must be a question that folks would have. The outcomes that are measured in the study must be ones that are important to patients. Oftentimes, that happen...

Seamless Appointment Scheduling Fuels Patient Satisfaction

by Sara Heath

In the age of patient-centered care and strong patient care priorities, healthcare organizations must focus on creating a seamless and satisfying experience for patients. A positive patient experience starts with the appointment scheduling ...“It’s important to get the patient with the right physician and provider the first time because otherwise we create a lot of dissatisfaction,” Smith told PatientEngagementHIT.com. That dissatisfaction can be on the pa...

How Hospital Administration Tech Drives Patient Satisfaction

by Sara Heath

In an increasingly value-based healthcare industry, more healthcare organizations are seeing reimbursements tied to quality measures, such as patient satisfaction and experience. But making sure patient satisfaction data yields positive rei...

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