Patient Engagement Resources

Transforming Patient Relationships and Results with a CRM Platform

At a time of massive regulatory shifts, growing consumer expectations, and clinical innovations, healthcare is changing faster than ever. Join Salesforce experts as they discuss trends that are pushing a new focus on delivering patient centric... View webcast

The Paperless Future of Healthcare and Life Sciences

Your management and IT departments are driving towards tomorrow’s wholly digital world, making critical technology investments in an effort to streamline your business. Unfortunately, they often overlook a critical last step. A hospital... Download white paper

The Healthcare Leader’s Guide: Preventing Patient Harm Through Better Communications

Nearly 30 percent of malpractice cases are attributed to communication failures—resulting in nearly 2,000 patient deaths and costing over $1.7 billion. This is a must read for today’s healthcare leaders that want to put patient safety... Download white paper

How to Move the Needle on Patient Satisfaction and Other Measures That Matter

Consumers will choose a hospital with higher safety ratings 97 percent of the time, regardless of cost. Safety ratings and other specific measures for federal quality metrics, hospital credentials, and patient satisfaction scores can have a significant... Download white paper

The Cost of Long Wait Times

Complaints about waiting for hours at primary care clinics and specialists’ offices fill internet forums and Yelp reviews. The problem is getting worse: one recent survey found that wait times have increased by a whopping 30 percent in... Download white paper

How to Stop Making Patients Pay the Price for Poor Communications

Thirty percent of malpractice lawsuits cite communication as a contributing factor.1 Communication is also cited as a root cause in 21 percent of sentinel events.2 Learn how you can improve your hospital’s communications in these three... Download white paper

Delivering Telehealth to Rural Populations: How to Reach the Hard-to-Reach Patient

Health systems across the country are finding that a well-developed telehealth platform can deliver much-needed healthcare to rural communities, where providers are scarce and access is limited. In many cases, that platform is a lifeline for... View webcast

Best Practices for Using Mobile Patient Portals to Enhance Patient-Centered Care

Patient portals have emerged as key patient engagement technologies, from their benefits for patient communications to provider participation in federal quality reporting programs. But despite portal utility and provider efforts to motivate use,... Download white paper

5 Lessons From Urgent Care

As Urgent Care lives within the services business, patient engagement and customer service are crucial. Shaun Ginter, CEO and President of CareWell Urgent Care, oversees 15 centers within Massachusetts and Rhode Island. He spoke with athenaInsight... Download white paper

4 Keys to Patient Portal Engagement

It’s not always easy to convince patients to use portals, or even sign up for them in the first place. Boosting adoption rates of the portal will allow patients to look at their medical information, ask their doctor questions, and handle... Download white paper

Case Study: Children’s Medical Group: Improving Interoperability Between Practices

Dr. Craig Summers, founder of Children’s Medical Group, maintains a close working relationship with Yale New Haven Hospital where many of his patients are born, operated on, and referred to for specialist treatment. For more than three... Download white paper

Thriving as an Independent Practice:  The 5 Keys to Success

This whitepaper identifies 5 capabilities as essential building blocks for thriving independent practices. With this strong foundation, practices can successfully chart their own course through industry change, and providers thinking of starting... Download white paper


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