PatientEngagementHIT

Patient Engagement Resources

How Multi-Format Digital Wayfinding Empowers Patient and Visitors

Different people have different preferences, priorities and needs—all of which can change depending on the circumstances bringing them to the hospital. Luckily, with multi-format digital wayfinding, you can serve all of them well with a... Download white paper

Mobile Marketing Automation: Why it Matters and How to Get Started

Mobile has become central to consumers’ lives, accounting for nearly two thirds of all digital media minutes spent in the U.S. What’s more, mobile apps are now dominating the digital experience, claiming more than 50 percent of all... Download white paper

How a Comprehensive Wayfinding Strategy can Reduce Missed Appointments & Boost Patient Satisfaction

Hospitals are like miniature cities: They grow and change in ways that aren’t always orderly or predictable. Buildings get remodeled or repurposed. Wings get added or extended. Routes and connections may or may not make sense from... Download white paper

The Dawn Of Data-Driven Healthcare

Advancements in technology and access to new data sources have changed the ways in which healthcare provider organizations can improve patient experiences and outcomes while reducing costs. Analytics that improve quality outcomes like reduced... View webcast

Technology-Enabled Communications Deliver Connected Healthcare

As new technologies are introduced into healthcare, providers are able to reach beyond the clinical setting to engage and activate patients in their care. With the shift to value-based care models, patient communication is a driving factor in... Download white paper

Case Study: Children’s Medical Group: Improving Interoperability Between Practices

Dr. Craig Summers, founder of Children’s Medical Group, maintains a close working relationship with Yale New Haven Hospital where many of his patients are born, operated on, and referred to for specialist treatment. For more than three... Download white paper

Welcome to the Age of the Patient

Reimagine the patient experience and explore how social, cloud, and mobile technology can be leveraged to create a connected journey for every patient. Download this e-book that features: Salesforce use cases across patient acquisition, service,... Download white paper

Take Customer Engagement to New Heights

Today’s patients and members want faster, more responsive service across every channel and on any device — and they want it now. See how two visionary healthcare companies are revolutionizing their customer experience in today’s... Download white paper

Transforming the Member Experience Starting with Your Contact Center

Experts suggest that payers focus on call center success to build trust with members and improve the customer experience. By resolving member issues quickly, reps have smarter, more personalized relationships with customers — and a more... Download white paper

Enterprise Case Study: Breaking through process silos to improve the customer experience

CareFirst BlueCross BlueShield – the largest health insurance provider in the U.S. mid-Atlantic region – recently transformed its service operations using Service Cloud. Take a look at this report to learn how the organization: Balanced... Download white paper

Thriving as an Independent Practice:  The 5 Keys to Success

This whitepaper identifies 5 capabilities as essential building blocks for thriving independent practices. With this strong foundation, practices can successfully chart their own course through industry change. And providers thinking of starting... Download white paper

The Healthcare CIO Perspective on Supporting Clinical Workflows

In this survey designed specifically for healthcare CIOs and administered by CHIME, more than 100 IT leaders revealed the business goals behind their mobile workflow investments. CIOs responded to questions about their big-picture goals, the... Download white paper

Powering Peer Coaching with Digital Health Technology to Improve Addiction Recovery Outcomes

Technology has the power to dramatically improve today’s model of addiction care. Technological solutions enable engagement to better support individuals living with the disease and help them manage and sustain their recovery long term.... Download white paper

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