PatientEngagementHIT

The Cost of Long Wait Times

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Sponsored by: athenahealth

Complaints about waiting for hours at primary care clinics and specialists’ offices fill internet forums and Yelp reviews. The problem is getting worse: one recent survey found that wait times have increased by a whopping 30 percent in major U.S. cities since 2014.

And those delays can prove costly to healthcare providers. New research from athenahealth, using data from patient surveys issued by Medstatix, ties longer wait times to a lower probability of recommending the practice to others.

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