PatientEngagementHIT

CAHPS

Few Leaders Emerge in Broad Patient Engagement Technology Market

February 20, 2019 - As the search for effective patient engagement technologies continues, providers are looking for a broad set of solutions, according to the 2019 Patient Engagement report from KLAS Research. Although the report noted that organizations are looking into a plethora of patient engagement solutions – 74 different organizations named 109 different health IT vendors that are under...


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NCQA Proposes HEDIS Measure, CAHPS Survey Changes

by Sara Heath

NCQA is seeking public comment on planned changes to the Healthcare Effectiveness Data and Information Set (HEDIS) measures, including the HEDIS CAHPS survey. Specifically, NCQA seeks comment on changes in the following areas: Retiring...

What Is Non-Response Bias in Patient Satisfaction, CAHPS Surveys?

by Sara Heath

Patient satisfaction surveys and CAHPS scores are essential metrics that healthcare organizations use to understand their patients’ experiences of care and their next practice improvement moves. But surveying the whole patient...

What Are the Top Patient Engagement Measures in Value-Based Care?

by Sara Heath

With more providers turning to patient engagement to drive success in their value-based care models, they are working to tie those initiatives to actionable results. To meet that need, providers are tapping a variety of patient engagement...

Does Patient Condition Influence Patient Experience Scores?

by Sara Heath

Patients with different conditions receive different types of care from their providers, which often leads to disparate patient satisfaction ratings. However, analyses of diverse patient groups show that most patients agree on the factors...

Assessing CAHPS Surveys, Patient Satisfaction with Machine Learning

by Sara Heath

A machine learning approach to understanding CAHPS survey responses may help health plans and organizations make targeted approaches to improving patient satisfaction, according to a recent report from Decision Point. The report,...

NCQA Seeks Public Comment on Proposed HEDIS CAHPS Survey Changes

by Sara Heath

The National Committee for Quality Assurance (NCQA) is seeking public comments on its proposed changes to the Healthcare Effectiveness Data and Information Sets (HEDIS) scores, including amendments to the HEDIS Health Plan CAHPS...

Opioid Use Associated with Higher Patient Satisfaction Scores

by Sara Heath

Patients using prescription opioids to manage their pain are 32 percent more likely to report high patient satisfaction scores, according to recent research out of Dartmouth-Hitchcock Medical Center. The association between opioid use and...

Is Patient Experience Data Sufficient for Quality Improvement?

by Sara Heath

EDITOR'S NOTE: This article has been updated with a statement from Press Ganey. Hospital emergency departments are working with insufficient patient experience data that does not accurately portray all patient sentiments, according to...

How to Integrate the Patient Voice into Healthcare Decision-Making

by Sara Heath

Adding the patient voice into healthcare decision-making is a critical aspect of practice improvement. With the healthcare industry becoming increasingly more patient-centric, more organizations are focusing on improving the patient...

What is Different Between Patient Experience, Satisfaction?

by Sara Heath

Patient experience and patient satisfaction are healthcare terms that are too often used interchangeably. Although they appear to be synonymous – a patient’s hospital experience should be satisfactory, one might assume –...

CAHPS for MIPS Survey Vendor Applications Deadline Approaching

by Sara Heath

The application deadline for CMS CAHPS for MIPS survey vendors is fast approaching. Interested vendors may apply to be a CAHPS for MIPS survey administrator by April 30, 2017. The CAHPS for MIPS survey may only be administered by those...

CMS Accepting CAHPS for MIPS Survey Vendor Applications

by Sara Heath

CMS is now accepting vendor applications for the Consumer Assessment of Healthcare Providers & Systems (CAHPS) surveys for the Merit-based Incentive Payment System (MIPS). The agency will collect these applications until April...

CMS Measures Have Limited Impact on Patient Experience Levels

by Sara Heath

CMS has played a significant role in emphasizing positive patient experience, notably by tying incentive payments in the Value-Based Purchasing program to patient satisfaction scores. But to what extent have these policy decisions actually...

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