Quality Measures

Key Methods for Measuring Patient Safety, Adverse Events

September 21, 2023 - Patient safety is a core component of a good patient experience, but without a tailored method for measuring patient safety, it’ll be nearly impossible to achieve. After all, you can’t improve what you don’t measure. Still, measuring patient safety isn’t a perfect science, according to the Agency for Healthcare Research and Quality (AHRQ). Many of the common...

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How Can Hospitals Measure Family Experience with Communication?

by Sara Heath

What would it take to improve the family experience and provider communication? While there’s still no magic elixir to create the perfect provider relationship, scientists at the Regenstrief Institute say family experience...

Top Patient Engagement Metrics to Improve Healthcare Quality

by Sara Heath

No patient-centered care mission is complete without patient engagement metrics. Patient engagement metrics help healthcare organizations assess the extent to which patients are involved in their own care. They can measure how the patient...

Behind the Scenes of U.S. News & World Report Best Hospitals Rankings

by Sara Heath

For more than 30 years, the U.S. News & World Report Best Hospitals rankings have sought to help patients make the best decisions about where they can access care. But for the 2023-2024 ratings year, the publication’s team of...

How Mount Sinai Took a Data-Driven Approach to Health Equity

by Sara Heath

If you ask Lynne Richardson, MD, the road to health equity is paved with data. The emergency medicine doctor is also a founding co-director of the Institute for Health Equity Research at the Icahn School of Medicine at Mount Sinai, which...

VA Facilities Parallel Non-VA Sites in Care Access, Safety, and Quality

by Sarai Rodriguez

For many years, the Veterans Affairs (VA) healthcare system has faced criticism for its shortcomings in patient care, including care access, safety, and quality. However, recent studies have shown...

Adding Social Determinants to CMS’ Universal Foundation a Key Step Forward

by Sara Heath

CMS wants you to be able to use a standard set of quality measures for the myriad value-based care contracts you might be involved in. Dubbed the Universal Foundation, these measures are set to streamline quality reporting in different...

Only 1% of Docs Use Patient-Reported Outcomes Measures (PROMs)

by Sara Heath

The healthcare industry is making significant headway in collecting patient-reported outcomes measures (PROMs), but clinicians are making little use of that data, limiting enhancements in patient...

New Palliative Care Patient-Reported Outcomes Measures Launch

by Sara Heath

The American Academy of Hospice and Palliative Medicine (AAHPM) has finalized two patient-reported outcomes measures set to improve the quality of care delivered to folks in hospice care, the...

How NCQA Created Measures on Social Determinants of Health Screenings

by Sara Heath

It’s hard to improve what isn’t measured, the adage goes. At NCQA, newly proposed HEDIS measures look to address that problem in the realm of social determinants of health screenings. HEDIS measures, or Healthcare...

Phreesia Acquires Insignia Health to Improve Patient Experience

by Sarai Rodriguez

Phreesia has announced the acquisition of Insignia Health to enhance the patient experience, improve health outcomes, and lower the cost of care through patient activation. The acquisition is a part...

Top Clinical Quality Measures Impacted by Patient Engagement

by Sara Heath

To understand the role of patient engagement in value-based care success, it is essential for healthcare leaders to understand the role patient engagement plays in clinical quality measures. Clinical quality measures are tools used to...

Embedding Health Equity as a Patient Safety, Clinical Quality Issue

by Sara Heath

For Leah Binder, president and CEO of patient safety rankings organization The Leapfrog Group, embedding health equity as part of patient safety is a no-brainer. “This year, the issue of equity...

Can Hospital Ratings Systems Truly Portray Hospital Quality?

by Sara Heath

A new report published in the New England Journal of Medicine Catalyst has sparked a war of words about hospital ratings systems and whether they accurately portray hospital quality. The article,...

What Is Non-Response Bias in Patient Satisfaction, CAHPS Surveys?

by Sara Heath

Patient satisfaction surveys and CAHPS scores are essential metrics that healthcare organizations use to understand their patients’ experiences of care and their next practice improvement moves....

What Are the Top Patient Engagement Measures in Value-Based Care?

by Sara Heath

With more providers turning to patient engagement to drive success in their value-based care models, they are working to tie those initiatives to actionable results. To meet that need, providers are...

Long Appointment Wait Time a Detriment to High Patient Satisfaction

by Sara Heath

Long appointment wait times are emerging as major impediments to a quality patient experience, so much so that nearly one in five patients have switched providers when a wait time has become too long,...

How Does Social Media Impact Perceived Provider Professionalism?

by Sara Heath

As social media continues to permeate the healthcare space, providers are increasingly creating their own professional profiles to connect with patients and offer better patient education. It is...

Do TV Medical Dramas Skew Patient Perceptions of Quality Care?

by Sara Heath

Medical dramas on television are obscuring patient perceptions of quality care and expectations of a positive hospital experience, creating what some researchers are calling the “Grey’s...

3 Things to Know to Conduct a Community Health Needs Assessment

by Sara Heath

As more non-profit hospitals gear up for a new year of addressing the social determinants of health, they have begun issuing notices for completing their community health needs assessments...