Care Quality

Exploring Patient Reported Outcomes Measures in Healthcare

by Sara Heath

Patient-reported outcomes measures (PROMs) are a fledgling clinical quality measure in the healthcare industry. Designed to fill information gaps in traditional clinical quality measures, this data serves to measure how a treatment...

CMS Posts Patient-Centered Rules for Long-Term Care Facilities

by Sara Heath

For the first time since 1991, CMS has revamped its rules for long-term care facilities, working to drive patient-centered care, patient safety, and healthcare quality, according to a press release. One portion of the rule advocates for...

AMA: Physicians Must Lead VA Teams for Quality, Care Access

by Sara Heath

Physicians must remain at the head of patient care teams in order to maintain the quality of services available to patients within the Department of Veterans Affairs, says the American Medical Association (AMA) in a public statement. In...

CMS Hosts Program for Patient Safety, Quality Improvement

by Sara Heath

The Centers for Medicare & Medicaid Services (CMS) are looking for applicants to be a part of a program supporting patient safety in hospitals and care quality improvement. In a blog post, CMS’s acting deputy administrator...

Healthcare Execs Focus on Patient Engagement, Population Health

by Sara Heath

Healthcare executives are paying close attention to patient engagement and population health, according to the Advisory Board Company’s Annual Health Care CEO Survey. While the healthcare industry shifts its focus towards...

How Hospital Environments Affect Patient Satisfaction Levels

by Sara Heath

Hospitals should take a three-pronged approach to improve patient satisfaction and patient experience, according to the American Hospital Association (AHA). In a new publication, Improving the Patient Experience through the Healthcare...

4 Best Practices for Improving Patient-Provider Communication

by Sara Heath

The patient-provider relationship is the cornerstone of patient engagement. When a provider communicates well with her patient, it can help to make the patient feel like a valued member of the care team, thus improving patient...

To Boost Patient Satisfaction, Try a Little Provider Empathy

by Sara Heath

If you’re looking to improve your patient satisfaction levels, physician empathy is key. In a recent study out of Massachusetts General Hospital department of orthopedic surgery, a research team led by David Ring, MD, PhD, found...


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