It’s been 20 years since the Institute of Medicine — known now as the National Academy of Medicine — published the groundbreaking report, To Err is Human. And in that time, the...
The Leapfrog Group has released its fall 2019 patient safety grades, finding this year that patient safety reports have sparked organizational improvements driving toward a culture of zero harm,...
Five-star ratings aren’t just helpful for vacationers looking for a hotel or hungry families trying out a new restaurant. These symbols of quality are also essential in an increasingly consumer-centric healthcare industry, especially...
Patient satisfaction surveys and CAHPS scores are essential metrics that healthcare organizations use to understand their patients’ experiences of care and their next practice improvement moves....
The Department of Veterans Affairs (VA) will be revamping its patient care access standards as a part of the 2018 MISSION Act, a move the agency says will promote better patient care, not VA...
Provider burnout has reached staggering levels, leaving healthcare professionals to consider the impacts the issue will have on patient care quality and care access.
“The health care...
A Massachusetts ballot question has the healthcare industry debating nurse staff ratios and how they can impact patient safety and patient access to care.
The ballot question at hand involves An Act...
In the age of healthcare consumerism, patients are increasingly activated in their own healthcare. This includes in making decisions for treatment facilities at which patients wish to receive their...
Patient experience and patient satisfaction are healthcare terms that are too often used interchangeably. Although they appear to be synonymous – a patient’s hospital experience should be...
As patient and family engagement continue to be key measures of quality care and a humanistic imperative for clinicians, most practices will need to undergo a practice culture shift.
Healthcare...
Patient-centered care is a key component of current health system goals. But amidst patient portals, mHealth engagement apps, and patient satisfaction surveys, how can providers make sure these efforts...
Although touted as important indicators of quality patient care, patient satisfaction measures aren’t an accurate portrayal of positive outcomes and effective treatment, say Justin B. Cohen, MD,...
When approaching the issue of patient satisfaction, healthcare leaders often focus on the patient-provider relationship. However, improvements in hospital environments may also have a great impact on...
Hospitals should take a three-pronged approach to improve patient satisfaction and patient experience, according to the American Hospital Association (AHA).
In a new publication, Improving the Patient...
