Clinical Quality Measures

Why Quality Measures Must Reflect Patient Values, Care Experience

August 20, 2018 - Delivering quality care and creating high-value hospital encounters is essential to a positive patient experience. Understanding how to measure value will help target organization efforts. But how does the medical industry ensure quality measures truly facilitate the best possible care experience? Creating useful quality measures is one of the key challenges facing healthcare today,...

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Strategic Goals Need Alignment to Drive Quality Patient Experience

by Sara Heath

Healthcare organization improvement will require industry leaders to recognize the interdependence between clinical quality, patient safety, workforce engagement, and the patient experience, according to a new strategic insights report...

CMS Adds Star Ratings, More Data to Physician Compare Website

by Sara Heath

CMS has made changes to its Physician Compare website, updating the tool with 2016 data and adding star ratings to demonstrate clinical quality. These moves are a part of the agency’s efforts to give patients access to clinical...

AHA Doubts Readiness of Hospital Quality Star Ratings Updates

by Sara Heath

CMS should not move forward with updating its 2017 Hospital Quality Star Ratings and should scrap the whole system from the Hospital Compare website, according to the American Hospital Association. In a letter from AHA’s Senior Vice...

How to Effectively Use the CMS Hospital Quality Star Ratings

by Sara Heath

Nearly one year ago, CMS released its updated patient satisfaction and hospital quality star ratings. First deployed in 2014, this five-point scale was set to be a patient-facing tool to help healthcare consumers make decisions about where...

Nurse Communication, Teamwork to Boost Care Experience Scores

by Sara Heath

Healthcare organizations must identify evidence-based strategies to support nurse communications and patient perceptions of caregiver teamwork to improve on patient care experience scores, concluded a new Press Ganey report obtained in an...

Exploring Patient Reported Outcomes Measures in Healthcare

by Sara Heath

Patient-reported outcomes measures (PROMs) are a fledgling clinical quality measure in the healthcare industry. Designed to fill information gaps in traditional clinical quality measures, this data serves to measure how a treatment...

3 Interdependent Variables Defining the Patient Experience

by Sara Heath

Healthcare professionals can define the patient experience by a series of interdependent categories, including facility organization, care outcomes, and healthcare design, according to a study published in the journal Patient...

Patient-Reported Outcomes Inadequate Clinical Quality Measures

by Sara Heath

Patient-reported outcomes (PROs) are not an accurate clinical quality measure, although they are valuable for promoting patient-centered care, according to research out of Kaiser Permanente’s Institute of Research. The study,...

Is Yelp an Effective Patient Resource for Treatment Decisions?

by Sara Heath

Positive Yelp reviews are correlated with key clinical quality metrics, suggesting that the platform is an effective and accessible resource for patients making treatment decisions, according to a new report conducted by the Manhattan...

End-of-Life Patient Satisfaction Hinges on Longer Hospice Care

by Sara Heath

Hospice care plays an important role in improving patient satisfaction and fulfilling end of life wishes for patients with cancer, according to a recent study published in the Journal of Clinical Oncology, but the benefits are dependent...

CMS Updates Nursing Home Star Ratings for Quality Transparency

by Sara Heath

The Centers for Medicare & Medicaid Services has released an updated set of quality star ratings for nursing homes in an effort to boost quality transparency and support patient decision-making. According to a press release, these...


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