Consumerism in Healthcare

Retail health clinic utilization climbed by 202% by 2022

March 26, 2024 - Retail health clinic utilization soared a whopping 202 percent nationally from 2021 to 2022, signaling the continued care access shift into alternative care sites, according to the FAIR Health Healthcare Indicators and Medical Price Index reports. The report, which measured healthcare utilization in a number of alternative outpatient settings, also...


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Exploring Healthcare Price Transparency for the Consumer Experience

by Sara Heath

Shop in any store or for any service, and you will be able to look at the price tag or at least request a quote, but in healthcare, that level of price transparency is unheard of. Rather, patients go into most healthcare encounters not...

Are Consumers Left Behind in Healthcare’s Generative AI Talks?

by Sara Heath

In the throes of the insurgence of generative AI, healthcare has a huge blind spot: consumers. In a new report from Deloitte, experts found that most healthcare organizations are leaving behind the...

What’s Driving Pediatric Use of Urgent Care & Retail Health?

by Sara Heath

More kids are accessing healthcare in a retail setting, with care access in grocery store clinics, pharmacy clinics, and urgent care centers up from 2021 to 2022, according to the Centers for Disease...

Zocdoc Sheds Light on User Appointment Scheduling Trends

by Sara Heath

Zocdoc Sheds Light on User Appointment Scheduling Trends Zocdoc users tended to prefer in-person care that is close to home, scheduled for earlier in the week, and wouldn’t have a long...

Breaking Down the Basics of Healthcare Consumerism

by Sara Heath

Healthcare consumerism lingers near the top of the list of buzzwords medical professionals need to know. The concept, which recognizes the role patients play as purchasers and managers of their own...

Providence Approaches Healthcare Digital Innovation With Provider Expertise

by Sara Heath

Providence health system knows something about digital tools in the healthcare consumer world, with its latest incubated technology, Praia Health, being proof of the power of stakeholder input and design. As a health system serving...

Retail Health Clinics Gain Favor Amid Healthcare Consumerism Trends

by Sara Heath

The scales are tipping in favor of retail health clinics, especially the ones set up in pharmacies, as consumerism in healthcare changes the landscape of care access, according to a new survey report...

Retail Health Clinic Access Increased by 51% During Pandemic

by Sara Heath

Retail health clinic access and utilization are on the up and up, as more patients accessed these alternative care sites than other points of care like ambulatory surgical centers and emergency...

Building the Digital Front Door with a Patient-Centered Lens

by Sara Heath

For Jerry Vuchak, the senior vice president and chief information officer for Nebraska-based Children’s Hospital & Medical Center, building out the digital front door isn’t just about keeping up with the...

Healthcare CRM: Top Uses Cases for Customer Relationship Management

by Sara Heath

Healthcare CRM is taking the industry by storm, with medical organizations tapping customer relationship management platforms to support many of their population health needs. These tools rose to prominence in the 1980s for consumer...

Healthcare Orgs Face Imperative to Rebuild Good Healthcare Experience

by Sara Heath

Six in 10 patients had a bad healthcare experience in the past year, leaving the door open for organizations to get a bad reputation or even lose market share, according to the latest The Beryl...

Using Omnichannel Patient Engagement to Support Healthcare Consumerism

by Sara Heath

Too often, getting a foot in the door at a healthcare organization is all about who you know. Leadership at NewYork-Presbyterian wants to flip that paradigm on its head by building an omnichannel patient engagement suite. “Someone...

The Future of MedTech Defined by Healthcare Consumerism

by Sara Heath

Healthcare consumerism is becoming more than just a buzzword, with medical technology (MedTech) executives signaling that the trend is starting to influence their company’s strategic planning,...

Online Appointment Scheduling Falls Short, Dissuades Care Access for 61%

by Sara Heath

More than half of patients are going without care access because the online appointment scheduling systems they rely on are not fulfilling their needs and expectations, according to surveying from...

Patient Loyalty Hinges on Better Healthcare, Patient Navigation

by Sara Heath

Healthcare and patient navigation problems are an even bigger issue than a bad clinical experience, a key finding from a new Accenture report as healthcare organizations dial into improving patient...

Retail Health Clinics Are Key on the Path to Health Equity

by Sara Heath

Healthcare’s cross-sector collaboration on health equity work is something that Jay Bhatt, MD, the executive director of Deloitte’s Center for Health Solutions, hasn’t seen at a level like this before. The work to give...

Poor Personalized Healthcare Limits Healthcare Consumerism

by Sara Heath

Healthcare consumerism is here, but with few organizations primed to integrate consumer health behaviors into a personalized medicine approach, the consumer experience is falling short of expectations,...

Yelp Targets Misleading Medical Information in Abortion Access

by Sara Heath

Yelp will be posting new consumer-facing notifications on its business pages meant to quell medical misinformation or misleading medical information about crisis pregnancy centers and abortion access,...

Patient Engagement Key to Healthcare Consumerism Post-Pandemic

by Sara Heath

The healthcare consumerism scales are tipping toward stronger patient engagement, with just under one in five patients saying they are more likely to book their annual wellness checks after the...