Direct Secure Messaging

Top tips for successful patient portal secure messaging

April 15, 2024 - If you’re a clinician with your inbox open for patient portal secure messaging, you need to make sure you have a good inbox management strategy in place. Coming up against strong patient demand for secure direct messaging and unabating levels of administrative burden and provider burnout, healthcare practitioners need to consider the...


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Doc bills for patient portal messages are a rare occurrence

by Sara Heath

Patient portal messages represent just a drop in the bucket of overall evaluation and management (E&M) services, according to new Michigan Medicine data, findings that may help temper industry...

Out-of-pocket costs for patient portal messages reach $25

by Sara Heath

It’s getting increasingly common for healthcare providers to bill for patient portal messages, and it’s leaving some patients on the hook for an out-of-pocket bill, albeit the bill is...

Digital Patient Experience, Engagement Split by Patient Demographics

by Sara Heath

The digital patient experience is becoming more important than ever, with new Centers for Disease Control and Prevention (CDC) figures showing that more than half of patients use the internet to find...

Are AI Chatbots, ChatGPT the Solution to Healthcare’s Empathy Problem?

by Sara Heath

Chatbots and ChatGPT are almost 10 times more empathetic when answering patient queries than clinicians are, according to a new JAMA Internal Medicine report, signaling the utility of these tools for...

How to Manage Secure Direct Messages, Patient Portal Inboxes

by Sara Heath

Secure direct messaging and patient portal communication has been a boon for patient-provider relationships, but have forced many clinicians to develop a web of workflow fail-safes to help them...