EHR and Patient Engagement

How Health IT Adoption Affects Patient Satisfaction, HCAHPS

December 29, 2016 - As federal incentive programs such as meaningful use spark widespread EHR and health IT adoption, some healthcare professionals have questioned technology’s effects on patient satisfaction. According to researchers from a Delaware health system, health IT has very little effect on patient satisfaction measures such as HCAHPS scores. In a study published in the American Journal of...

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Patient Engagement in the Merit-based Incentive Payment System

by Sara Heath

Late last week, HHS released the final rule for the Quality Payment Program under MACRA, establishing a set of requirements that eligible clinicians must follow in order to avoid a negative payment increase in 2019. Chief among them are...

How Health IT Improves Hospital Patient Satisfaction Scores

by Sara Heath

Western Reserve Hospital used to be one of the many healthcare organizations struggling with heavy emergency department patient volume and a disjointed clinical workflow, all resulting in a lagging patient satisfaction score. All that...

Only 20% of Patients Use EHR Access to Make Medical Decisions

by Sara Heath

While sixty percent of patients have EHR access through the patient portal, very few actually use it to make medical decisions, states a new survey from HealthMine. The poll of 500 patients revealed that 55 percent only use their EHR...


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