EHR Workflow

Why Most Patients at VCU Health Approve of the Patient Portal

May 26, 2016 - While healthcare professionals often hear that patient portals are critical to boosting patient engagement and improving care quality, they may wonder if patients really value these tools.   According to Susan Wolver, MD, associate professor of internal medicine at VCU Medical Center, the short answer to that question is yes, they do. “We actually just put out a survey...

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How Health IT Improves Hospital Patient Satisfaction Scores

by Sara Heath

Western Reserve Hospital used to be one of the many healthcare organizations struggling with heavy emergency department patient volume and a disjointed clinical workflow, all resulting in a lagging patient satisfaction score. All that...


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