Healthcare Mergers, Integration Detract from Patient Satisfaction

February 25, 2019 - Healthcare mergers and acquisitions may not take away from clinical care quality, but they do have a negative impact on overall patient satisfaction and patient perception of care, according to a study from the Rice University Baker Institute of Public Policy. The study, which looked at 2008 to 2015 CMS Hospital Compare website data, concluded that hospital mergers and acquisitions...

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What Is Non-Response Bias in Patient Satisfaction, CAHPS Surveys?

by Sara Heath

Patient satisfaction surveys and CAHPS scores are essential metrics that healthcare organizations use to understand their patients’ experiences of care and their next practice improvement moves. But surveying the whole patient...


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