PatientEngagementHIT

Interviews

As Health IT Evolves, Patient-Provider Trust Remains Essential

December 10, 2018 - When the stethoscope was invented in 1816, it was a revolutionary change in medicine. What was once an extremely detailed and intimate conversation between patient and provider suddenly had a new instrument separating them. But although this tool could have posed a threat to patient-provider trust turned out to be a boon for diagnostics and care quality. “The paradigm that came...


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Using Patient-Provider Communication for Antibiotic Stewardship

by Sara Heath

As the healthcare industry continues to explore the meaning of quality in healthcare, an examination of antibiotic stewardship may come to the forefront. But as antibiotic prescriptions are shown to correlate with patient satisfaction,...

How Payers Use Data Analytics for Personalized Member Experience

by Sara Heath

As the health payer industry has continued its focus on improving patient engagement and member experience, experts have observed a need for more personalized and simplified medicine. And for Firdaus Bhathena, Chief Digital Officer at...

Overcoming Challenges of Online Appointment Scheduling Adoption

by Sara Heath

Online appointment scheduling software has emerged as a prominent patient engagement technology that improves practice efficiency and patient experiences. Critical to installing these tools is a clear idea of organizational needs,...

As Connected Health Use Grows, Value-Based Care Models Must Follow

by Sara Heath

Healthcare organizations across the country are using connected health and mHealth tools to help them tackle the challenges associated with value-based care. But as more organizations continue their shifts away from fee-for-service...

Using Patient Education Technology to Combat Opioid Misuse

by Sara Heath

Throughout the nation, healthcare professionals are working to tackle the opioid crisis. On the one hand, clinicians understand that prescribing these pills can contribute to addiction. On the other, clinicians want patients to be able to...

How Does Physician Burnout Impact Patient Care Access?

by Sara Heath

Physician burnout is reaching new heights. And as more doctors look to make their next moves in a career that leaves them stressed and unsatisfied, the industry faces threats to patient care access. The physician burnout epidemic has...

Aiming for Success in the Patient-Centered Medical Home Model

by Sara Heath

Evolution and adaptability are essential for healthcare organizations aiming to thrive in patient-centered medical home (PCMH) models. As the healthcare industry continues to change, organizations need to be ready to address changing...

Breaking Down HHS Drug Advertisement, Price Transparency Proposal

by Sara Heath

A storm is brewing between the Department of Health & Human Services and the pharmaceutical industry, as experts on both sides debate drug advertisements and requirements for consumer-centered price transparency. Causing the debate is...

How Text Message Communication Improves Patient Outreach

by Sara Heath

For Bill Hambsh, CEO of North Florida Women’s Care, patient outreach and communication looked a lot more like a game of phone tag. The process, which ideally would be marked with efficiency and high patient engagement levels, too...

How Health Coaching Improves Medication Adherence, Chronic Care

by Sara Heath

Healthcare professionals looking to support better chronic disease management and improved medication adherence should consider another tool in their arsenal: nurse-led health coaching. The healthcare industry has long been chipping away...

How Community Care Coordination Drove Down Avoidable ED Visits

by Sara Heath

The healthcare industry is grappling with issues tied to avoidable emergency department (ED) visits, a costly trend that serves as an important indicator of lacking care management. In Milwaukee, a community organization is working to...

How to Integrate Health Coach Strategies into the Clinical Space

by Sara Heath

With the healthcare industry embracing value-based care models, it will be important for providers to push for overall patient wellness. To that end, providers must help their patients adopt new healthy behaviors, a goal that is largely...

Building Healthcare Partnerships to Drive Beneficiary Engagement

by Sara Heath

When it comes to beneficiary engagement, healthcare payers cannot go it alone. Strong healthcare partnerships with plan members, community stakeholders, and providers help payers understand the best avenues for member outreach. This much...

Integrating Mental Health and Primary Care to Achieve Zero Suicide

by Sara Heath

A Zero Suicide Initiative at the Utah-based Intermountain Healthcare has underscored the importance of holistic, team-based care. Through integrated mental health and primary care, the health system has leaned on system-wide care...

Solo Docs Build Remote Teams to Tackle Chronic Care Management

by Sara Heath

It seems as though all clinicians have adopted some form of a chronic disease management strategy that engages patients in between visits and aims to quell the negative impacts of a chronic illness. But despite the universal imperative for...

How Patient Loyalty Supports Value-Based Care, Patient Wellness

by Sara Heath

Building strong patient loyalty has become a key goal in an increasingly competitive healthcare industry. In order to survive amongst the numerous healthcare options on the market, healthcare organizations need to become patients’...

How Technology Can Enhance Family Communication, Satisfaction

by Sara Heath

When Ashley Hodge, MBA, CCP, FPP, saw first-hand the distress many family members experience when their child undergoes surgery, she knew she had to make family communication a part of Nationwide Children’s Hospital’s patient...

Why Quality Measures Must Reflect Patient Values, Care Experience

by Sara Heath

Delivering quality care and creating high-value hospital encounters is essential to a positive patient experience. Understanding how to measure value will help target organization efforts. But how does the medical industry ensure quality...

Creating Community Health, Social Programs to Drive Health Equity

by Sara Heath

Healthcare industry leaders have made it part of their mission to drive health equity, giving all patients equal opportunity to achieve wellness. But as many organizations work toward this goal by expanding patient access to care, others...

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