PatientEngagementHIT

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Identifying Successful Community Health Programs to Address SDOH

February 4, 2019 - The social determinants of health (SDOH) may be commonly accepted as key to successful value-based care strategies, but the road to addressing those factors is less clear. With efforts to build community health programs in their nascency, healthcare organizations are left in the dark on which models are most effective. But a new partnership between the Aetna Foundation and the National...


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Utilizing Online Provider Reviews to Assess Patient Satisfaction

by Sara Heath

Online provider reviews and patient satisfaction surveying are not new concepts in healthcare. With consumer-centric care a stalwart in the industry, organizations are using these tools to better understand how to serve their patient...

Implementing Patient-Centered Quality Metrics in Medicaid Plans

by Sara Heath

As the healthcare industry continues to embrace value-based payment models that reimburse based on care quality and patient satisfaction, state Medicaid plans are beginning to follow suit. These programs, which cover nearly 72 million...

Provider Communication Drives Patient Trust in Aging Populations

by Sara Heath

As the Baby Boomer generation begins to consume healthcare at an increasingly higher volume, medical providers will need to determine strategies for engaging these patients and gaining patient trust. This will be especially important in...

Using Nurse Leader Rounding to Improve Patient Experience

by Sara Heath

As healthcare professionals continue to weigh hospital amenities and a luxurious hospital and patient experience, nurse leaders from Lucile Packard Children’s Hospital Stanford, a part of Stanford Children’s Health, have...

As 2019 Nears, Experts Look to Consumer-Centric Health IT

by Sara Heath

As health IT professionals look at ahead to 2019, they should expect an ecosystem that is consumer-centric and that reflects the patient-centricity that so defines chronic disease and care management, according to Chris Zant, the digital...

As Health IT Evolves, Patient-Provider Trust Remains Essential

by Sara Heath

When the stethoscope was invented in 1816, it was a revolutionary change in medicine. What was once an extremely detailed and intimate conversation between patient and provider suddenly had a new instrument separating them. But although...

Using Patient-Provider Communication for Antibiotic Stewardship

by Sara Heath

As the healthcare industry continues to explore the meaning of quality in healthcare, an examination of antibiotic stewardship may come to the forefront. But as antibiotic prescriptions are shown to correlate with patient satisfaction,...

How Payers Use Data Analytics for Personalized Member Experience

by Sara Heath

As the health payer industry has continued its focus on improving patient engagement and member experience, experts have observed a need for more personalized and simplified medicine. And for Firdaus Bhathena, Chief Digital Officer at...

Overcoming Challenges of Online Appointment Scheduling Adoption

by Sara Heath

Online appointment scheduling software has emerged as a prominent patient engagement technology that improves practice efficiency and patient experiences. Critical to installing these tools is a clear idea of organizational needs,...

As Connected Health Use Grows, Value-Based Care Models Must Follow

by Sara Heath

Healthcare organizations across the country are using connected health and mHealth tools to help them tackle the challenges associated with value-based care. But as more organizations continue their shifts away from fee-for-service...

Using Patient Education Technology to Combat Opioid Misuse

by Sara Heath

Throughout the nation, healthcare professionals are working to tackle the opioid crisis. On the one hand, clinicians understand that prescribing these pills can contribute to addiction. On the other, clinicians want patients to be able to...

How Does Physician Burnout Impact Patient Care Access?

by Sara Heath

Physician burnout is reaching new heights. And as more doctors look to make their next moves in a career that leaves them stressed and unsatisfied, the industry faces threats to patient care access. The physician burnout epidemic has...

Aiming for Success in the Patient-Centered Medical Home Model

by Sara Heath

Evolution and adaptability are essential for healthcare organizations aiming to thrive in patient-centered medical home (PCMH) models. As the healthcare industry continues to change, organizations need to be ready to address changing...

Breaking Down HHS Drug Advertisement, Price Transparency Proposal

by Sara Heath

A storm is brewing between the Department of Health & Human Services and the pharmaceutical industry, as experts on both sides debate drug advertisements and requirements for consumer-centered price transparency. Causing the debate is...

How Text Message Communication Improves Patient Outreach

by Sara Heath

For Bill Hambsh, CEO of North Florida Women’s Care, patient outreach and communication looked a lot more like a game of phone tag. The process, which ideally would be marked with efficiency and high patient engagement levels, too...

How Health Coaching Improves Medication Adherence, Chronic Care

by Sara Heath

Healthcare professionals looking to support better chronic disease management and improved medication adherence should consider another tool in their arsenal: nurse-led health coaching. The healthcare industry has long been chipping away...

How Community Care Coordination Drove Down Avoidable ED Visits

by Sara Heath

The healthcare industry is grappling with issues tied to avoidable emergency department (ED) visits, a costly trend that serves as an important indicator of lacking care management. In Milwaukee, a community organization is working to...

How to Integrate Health Coach Strategies into the Clinical Space

by Sara Heath

With the healthcare industry embracing value-based care models, it will be important for providers to push for overall patient wellness. To that end, providers must help their patients adopt new healthy behaviors, a goal that is largely...

Building Healthcare Partnerships to Drive Beneficiary Engagement

by Sara Heath

When it comes to beneficiary engagement, healthcare payers cannot go it alone. Strong healthcare partnerships with plan members, community stakeholders, and providers help payers understand the best avenues for member outreach. This much...

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