Too often, getting a foot in the door at a healthcare organization is all about who you know. Leadership at NewYork-Presbyterian wants to flip that paradigm on its head by building an omnichannel patient engagement suite.
“Someone...
Jonathan Miller, MD, a pediatrician with Nemours Children’s Health, is dancing his way through RSV symptom checks in an innovative approach to patient education during the nation’s RSV and respiratory illness crisis.
The...
When Nicholas Petrelli, MD, first heard that 15 percent of the gynecological cancer patients at ChristianaCare’s Helen F. Graham Cancer Center & Research Institute didn’t have primary care access, he knew it was...
Healthcare organizations nationwide are clamoring over social determinants of health (SDOH) screening and intervention strategies nowadays, but that wasn’t entirely the case even five years ago, according to Steve Miff, MD, the...
Healthcare’s cross-sector collaboration on health equity work is something that Jay Bhatt, MD, the executive director of Deloitte’s Center for Health Solutions, hasn’t seen at a level like this before. The work to give...
As home healthcare becomes a regular fixture in medicine, it will be key for clinicians delivering home-based care to understand key patient engagement strategies.
Patient engagement strategies for home healthcare don’t stray too...
Imagine the patient experience nightmare that would occur if a patient showed up to an appointment at the wrong address because it was listed incorrectly online. That shouldn’t be a problem at CHRISTUS Health, a Texas-based health...
It’s easy for a patient to become overwhelmed visiting the clinic or hospital. Even the patient intake process is rife with chaos and complexity, asking patients to manage a litany of forms and permissions that can, at best, be a lot...
Healthcare organizations nationwide are staring down competing priorities to increase care coordination for complex patients while staving off provider burnout for a dwindling workforce.
It can sometimes feel like those goals are mutually...
Gary Butts, MD, remembers a time when it would’ve been uncomfortable or even risky to mention race in a hospital. Now the chief diversity and inclusion officer for the Mount Sinai Health System, Butts said his organization’s...
For a public health campaign to work, it’s going to have to meet people where they’re at. That much is apparent for Joshua O’Neal, the director of the sexual health program for the Fulton County Board of Health in...
When a food security program in Dorchester, one of the boroughs of Boston, started offering up English muffins, it quickly became apparent those subsidized meals wouldn’t be fruitful. What was...
It was 2016, and the leadership at burgeoning rideshare company Lyft was alerted to several tripped fraud wires. What looked like fraudulent ride requests coming out of Utah for trips in New York turned out to be a medical transportation...
With the right combination of patient engagement, patient outreach, and medication adherence, Paul Lovely, the executive director at the CARE Center at Dignity Health, said it's completely realistic to tamp down on...
For the mostly immigrant population Silvia Posada sees at her organization, Essen Health Care, patient access to care—particularly preventive care and chronic disease management—isn’t...
Over the past century, the maternal care model has grown to be somewhat standardized from patient to patient. A birthing person becomes pregnant and has periodic visits with her OBGYN, and once the baby is born, the healthcare experience...
It’s time for healthcare professionals to begin reconsidering patient portals as not only tools for patient data access, but also as tools for building the patient-provider relationship.
As digital health and patient engagement...
For AdventHealth, one of the biggest faith-based health systems in the country, patient safety isn’t just a tick-the-box metric; it’s essential to overall quality and patient experience.
In fact, patient safety fits...
The Nebraska-based Bluestem Health knew whole-person care that accounts for behavioral health and SDOH would be the key to complex chronic disease management, but in the throes of a nationwide workforce shortage, the federally qualified...
The role of the community health worker is becoming more prominent, but that’s leaving some healthcare organizations and public health agencies with a big question. How do they design community health worker training...
