Interviews

How NCQA Created Measures on Social Determinants of Health Screenings

by Sara Heath

It’s hard to improve what isn’t measured, the adage goes. At NCQA, newly proposed HEDIS measures look to address that problem in the realm of social determinants of health screenings. HEDIS measures, or Healthcare...

Why Rideshare in Healthcare Is Key to Value-Based Care Success

by Sara Heath

Across the nation, fee-for-service is giving way to value-based care contracts. And as those scales tip, Buck Poropatich, the new head of healthcare for Lyft, thinks rideshare will be key to value-based care success. This comes after...

Considerations for Recruiting, Hiring Community Health Workers

by Sara Heath

As team-based care becomes more common in medical practice, healthcare organizations are considering how they invest in non-clinician personnel, like recruiting and hiring community health workers. A community health worker is “a...

How a Med School Partnered to Build Health Equity Education

by Sara Heath

Medical schools across the country are playing a long game, increasingly investing in recruiting students of color with the intent of creating a medical workforce that better reflects the nation’s diversity and, ultimately, promoting...

Exploring the Past, Future of SMART Health Cards, Patient Data Access

by Sara Heath

It’s been a banner year for patient data access, with innovations like SMART Health Cards from the Vaccine Credential Initiative (VCI) and the Commons Project putting information like COVID-19 test results and proof of vaccination...

Customer Feedback, Reliable Info Key to Healthcare Consumerism

by Sara Heath

Healthcare is nowhere near functioning like the travel industry, but give it some time and Andrei Zimiles, the SVP for Consumerism & Marketing Solutions at Press Ganey, says the breadth of customer feedback and online infrastructure...

Medical Schools Stepping Up to Build Health Equity Curricula

by Sara Heath

As the healthcare industry faces calls to address racism in medicine, the nation’s medical schools are answering, setting forward revamped plans for diversity, equity, and inclusion and health equity curricula. That is, after all,...

Why Patient-Reported Outcomes are Key in Specialty Pharmacy

by Sara Heath

Raking in about 50 percent of all pharmacy costs for only about 2.5 percent of all prescribed patients, the specialty pharmacy arena is one ripe for the development and use of patient-reported outcomes to assess treatment efficacy,...

How One PCP Used Online Appointment Scheduling to Close Care Gaps

by Sara Heath

As medicine confronts serious care gaps problems, one Georgia-based primary care provider organization is helping patients self-service those lapses. Using online appointment scheduling technologies, Eagles Landing Health is able to let...

How PAs, APPs Expand Patient Care Access, Patient Satisfaction

by Sara Heath

In her over 30 years as a physician assistant (PA), Dawn Morton-Rias, Ed.D, PA-C, has never had a patient decline her services and ask for a physician, although she’s sure to always make clear...

Providence Reflects One Year After Health Equity Pledge

by Sara Heath

A year after making its health equity pledge, Providence is excited about the work it’s done to reduce racial health disparities. Although far from complete, the organization is celebrating its...

Data on Justice-Involved Populations Targets SDOH, Cuts Recidivism

by Sara Heath

Clocking in at around $150,000 in a single state annually, recidivism is a costly problem for the American taxpayer, and yet one of the most poignant examples of where concerted care coordination and...

4 Key Focus Areas for Payer, Provider Health Equity Work

by Sara Heath

It’s easy for health equity work to devolve into a bit of analysis paralysis, leaving even the best-intentioned people stuck questioning how to progress forward, according to Kulleni Gebreyes,...

Top 3 Challenges to Social Determinants of Health Referrals

by Sara Heath

For South Texas Physician’s Alliance, social determinants of health referral has been a learning experience. The organization, which has joined providers across the country in efforts to address...

NQF Uses Clinical Quality Measures to Improve Health Equity

by Sara Heath

The National Quality Forum (NQF) wants to make it easier to improve health equity, and that starts with an effort to embed equity into clinical quality measures across the care continuum. The...

Using Patient Satisfaction Surveys for Practice Improvement

by Sara Heath

For Sutter Independent Physicians (SIP), patient satisfaction surveying was a fragmented process. According to the independent physician association (IPA), giving practices actionable insights about...

How to Implement Social Determinants of Health Referral Tools

by Sara Heath

In a past life working as a nurse, Sherry Norquist, MSN, ACM, remembers going through her Rolodex when one of her patients presented with social determinants of health referral needs. She’d...

How Neighborhood Disadvantage Drove COVID Health Disparities

by Sara Heath

When Daniel Carrión, PhD, MPH, a researcher from Mount Sinai, thinks of COVID-19 racial health disparities, he thinks of the subway. After all, needing to ride the subway—or work an...

How Convenient Care Access, Scheduling Closes Gaps in Care

by Sara Heath

Like nearly every other healthcare organization, the Indiana- and Michigan-based Beacon Health System is eyeing the gaps in care opened during the pandemic carefully. But in addition to the targeted...

How Nurse Practitioners Can Put Health Disparities Work into Action

by Sara Heath

After a year of identifying and understanding how health disparities and social determinants of health are affecting patient outcomes, it’s time for the medical community to take action toward...