Interviews

Using Patient-Centered Care for Hospital Room Design

by Sara Heath

For Zeke Triana, the head of Facilities, Planning, Design, and Construction at Cedars-Sinai in California, planning the organization’s hospital room design was personal. With his own experience...

How NIH Uses Community Health Partnership for Participant Engagement

by Sara Heath

The National Institutes of Health (NIH) is looking to change the paradigm for medical research participation, working toward better participant engagement and diversity by leveraging strong...

Key Steps for Opening the Digital Front Door, Digital Transformation

by Sara Heath

The digital front door isn’t just unlocked; it’s opening wide, and healthcare organizations that want to remain competitive need to figure out how to make it an entrance to a wholly...

How to Market Patient Education to Support Patient Experience

by Sara Heath

At Children’s Wisconsin, parents of newborns have a lifeline. Through a targeted customer relationship management strategy, the healthcare organization has been able to direct key patient...

Embedding Health Equity as a Patient Safety, Clinical Quality Issue

by Sara Heath

For Leah Binder, president and CEO of patient safety rankings organization The Leapfrog Group, embedding health equity as part of patient safety is a no-brainer. “This year, the issue of equity...

Strategies to Address Housing as a Social Determinant of Health

by Sara Heath

Healthcare organizations looking to address housing insecurity and housing quality as key social determinants of health can look at their mission as a three-tiered roadmap, according to Kelly Kelleher,...

Why Poor Diversity in Medical Research Threatens Health Equity

by Sara Heath

When it comes to public health or medical research, there shouldn’t be any study about minority communities that doesn’t include minority communities. In failing to engage with stakeholders...

Behind the Scenes of Epic’s User-Centered Patient Portal Redesign

by Sara Heath

Healthcare organizations might be seeing their Epic Systems patient portals looking a little different these days. After a two-year process, the EHR vendor giant has unveiled an updated patient portal...

Why Teamwork Is Key to Addressing Social Determinants of Health

by Sara Heath

“It takes a village” takes on a whole new meaning when you apply it to healthcare. For Desha Dickson, associate vice president of Community Wellness at Reading Hospital, it takes a literal...

Why Nurse Practitioners Are Pivotal in Health Equity Work

by Sara Heath

When COVID-19 first came ashore in the United States, it quickly became apparent that the virus would bring to light racial health disparities that have long pervaded the healthcare industry. It...

Building A Culture of Nurse Excellence to Drive Patient Satisfaction

by Sara Heath

When it comes to nurse engagement, efforts must go a lot further than just driving good job satisfaction. In fact, nurse excellence isn’t entirely about the nurses at all, although they are...

Who Are the Key Players in Social Determinants of Health Strategy?

by Sara Heath

The healthcare industry has come to a consensus that the social determinants of health and population health are essential considerations for delivering on value-based care. But it takes a village, as...

Reflecting on To Err is Human: 20 Years of Patient Safety Work

by Sara Heath

It’s been 20 years since the Institute of Medicine — known now as the National Academy of Medicine — published the groundbreaking report, To Err is Human. And in that time, the...

How Mobile Health Clinics Drive Care to Vulnerable Patients

by Sara Heath

In Oregon, patients are queuing to visit with nurse practitioners to get their annual wellness checks, ask about a lingering earache, or receive routine dental care. But these patients aren’t waiting in line at a make-shift...

Why Technology is Essential to Community Health Partnerships, SDOH

by Sara Heath

With the industry’s growing awareness that the social determinants of health have a considerable impact on patient health, more organizations are leaning on community health partnerships to...

Using Nurse Leader Rounding to Improve Patient Experience

by Sara Heath

As healthcare professionals continue to weigh hospital amenities and a luxurious hospital and patient experience, nurse leaders from Lucile Packard Children’s Hospital Stanford, a part of...

Why Patient Behavior Change Is Key for Chronic Disease Management

by Sara Heath

Chronic disease management may rank as one of the key priorities in the healthcare industry right now. With a multi-billion-dollar price tag, ensuring patients know how to manage their illnesses and...

Using Patient Rounding Tools to Enhance the Patient Experience

by Sara Heath

Patient rounding is a tried and true element of the patient experience. Nurses making their way in and out of patient rooms drives quality patient-provider relationships, ensures more patient...

Using Patient Education to Enhance ICU Patient Experience

by Sara Heath

The ICU is a scary place for patients and their family caregivers. Patients are a mess of wires and medications, facing what is often a life-threatening condition. Providers are working to treat...

Improving Nurse Communication with a 56-Second Strategy

by Sara Heath

Using nurse communication to deliver compassionate care is a high priority in the healthcare industry, especially considering the unique impact nurses have on the patient experience. Nurse empathy and...