Online Provider Reviews

Online Reviews Show Patients Seek Strong Patient-Provider Communication

August 3, 2023 - A recent analysis of Yelp reviews shows that strong patient-provider communication is key to a good online provider review. The study, which looked at plastic surgeons in particular, also showed that clinician competence and good clinical outcomes are also important. The rise of healthcare consumerism in recent years has impacted the way patients...

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Penn Med Opts Out of US News Hospital Rankings Over Methodology

by Sarai Rodriguez

University of Pennsylvania Health System, part of Penn Medicine, takes a step away from US News Hospital Rankings, arguing that these reports fail to use healthcare quality metrics that reflect the...

Online Reviews, Patient Experience Outweigh Loyalty in Provider Selection

by Sarai Rodriguez

Online reviews and positive patient experiences are now critical in provider selection, and patients are quick to switch if their standards are not met, according to Tebra’s “2023 Patient...

Why Healthcare’s Digital Front Door Needs Multiple Entryways

by Sara Heath

The digital front door in healthcare doesn’t just need to be opened wide; it needs to be opened wide and it needs to lead to multiple entryways, according to new survey data gathered by Wakefield...

Refining Online Provider Search Optimizes Provider, Patient Engagement

by Sara Heath

Imagine the patient experience nightmare that would occur if a patient showed up to an appointment at the wrong address because it was listed incorrectly online. That shouldn’t be a problem at CHRISTUS Health, a Texas-based health...

72% of Patients View Online Reviews When Selecting a New Provider

by Sarai Rodriguez

Insurance acceptance, location, and online provider reviews are the most critical factors when selecting a new healthcare provider, according to new survey data sent to journalists. The 2022...

Customer Feedback, Reliable Info Key to Healthcare Consumerism

by Sara Heath

Healthcare is nowhere near functioning like the travel industry, but give it some time and Andrei Zimiles, the SVP for Consumerism & Marketing Solutions at Press Ganey, says the breadth of customer feedback and online infrastructure...