PatientEngagementHIT

Patient Centered Billing

Industry Players Spar Over Path to Address Surprise Medical Bills

March 20, 2019 - Hospitals are at odds with payer and healthcare business groups about how to address surprise medical bills, with both cohorts issuing statements on the matter. On March 18, payer industry leaders sent a letter to Congress outlining key issues that should be included in any legislation addressing surprise medical billing. Surprise medical billing occurs when a patient receives a set...


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Out-of-Network Docs Charge More in ED, Spur Surprise Medical Bills

by Sara Heath

Surprise medical bills and charges from out-of-network physicians total to nearly $6 billion annually, putting a significant strain on patient finances and out-of-pocket medical spending, according to a recent report from UnitedHealth...

Senators Seek Payer, Provider Data on Surprise Medical Bills

by Sara Heath

A group of US senators are calling on healthcare payers and providers to offer more information about surprise medical bills and balance billing. Ideally, this information will help the legislators supplement their bipartisan bill to...

Industry Groups Call on Protections from Surprise Medical Bills

by Sara Heath

The healthcare industry must adhere to a set of core standards to protect patients from surprise medical bills, said a group of industry leaders in a new position statement. The statement was issued by America’s Health Insurance...

How to Create Patient Satisfaction During the Bill Pay Process

by Sara Heath

As the healthcare industry continues to be marked by high patient financial responsibility and out-of-pocket costs, practice leaders strive to ensure the bill pay process yields high patient satisfaction. After all, a positive experience...

How Patient Experience in Billing Offices Impacts Patient Payments

by Sara Heath

A poor patient experience with the hospital billing department can have an impact on patient payments and financial responsibility, according to a new survey published by Connance. The Connance Consumer Impact Survey of 2018, which...

Bipartisan Proposal to Protect Patients from Surprise Medical Bills

by Sara Heath

A bipartisan group of senators have banded together to propose draft legislation that, if passed, could address the growing issue of surprise medical bills and their impacts on patient healthcare costs. The bill, co-sponsored by Senators...

Low Health Literacy Costly for Payers, Health Plan Simplification Needed

by Sara Heath

Low patient health literacy costs US healthcare payers nearly $4.8 billion in administrative costs each year, suggesting a need for health plan simplification, according to a new report from Accenture. While it is important for healthcare...

67% of Patients Worry About Surprise Medical Bills, Healthcare Costs

by Sara Heath

Unexpected medical bills are the biggest healthcare and financial concern on patients’ minds, according to a recent poll from the Kaiser Family Foundation. The survey, which included responses from nearly 1,200 adult patients, found...

Complex Health Plan Benefits Give Rise to Surprise Medical Bills

by Sara Heath

Fifty-seven percent of healthcare consumers have received a medical bill that they thought to be covered by their healthcare payers, according to a recent survey from NORC at the University of Chicago. Patients perceive these surprise...

Patient Billing, Financial Responsibility Frustrates 70% of Patients

by Sara Heath

Despite increasing patient financial responsibility and healthcare costs, the medical industry is still not leveraging the best strategies for assisting patient billing, according to a new survey from InstaMed. The Trends in Healthcare...

Patient Worry About Out-of-Pocket Healthcare Costs at All-Time High

by Sara Heath

Few patients are confident they can afford an expensive medical bill, as high out-of-pocket healthcare costs continue to be a cause for patient concern, according to a report from the Commonwealth Fund. This report was informed by a...

Trump Calls for Drug Price Transparency to Lower Patient Health Costs

by Sara Heath

Drug price transparency and reducing out-of-pocket patient costs were at the forefront of President Donald Trump’s remarks on drug pricing today. “One of my greatest priorities is to reduce the price of prescription drugs. In...

85% of Patients Concerned about Healthcare Costs, Quality

by Sara Heath

Consumers have become more concerned about healthcare costs and rising patient financial responsibility than they are about paying for other services in their lives, according to a recent survey from patient advocacy group Consumers for...

Patient Healthcare Costs Up 30%, Spurs Patient Billing Changes

by Sara Heath

Patients and providers alike are looking for patient-centered billing solutions that will help mitigate the effects of increasing patient healthcare costs, according to a recent report from Black Book. The report covered separate surveys...

How Digital Bill Pay Aids Patient Financial Responsibility

by Sara Heath

Healthcare professionals are looking for strategies to streamline bill pay processes as patient financial responsibility continues to increase in the industry. Digital bill pay can help organizations improve the consumer bill pay...

Patients Concerned About Financial Responsibility, Health Costs

by Sara Heath

Growing patient financial responsibility and health costs are key concerns for patients, with 90 percent expressing worry about affording their own treatments, according to the 2017 Physicians Foundation Patient Survey. The biennial...

How a Patient-Centered Payment System Creates Patient Choice

by Sara Heath

Value-based payment models may not be adequate for ensuring quality care for patients, according to a recent report from the Center for Healthcare Quality & Payment Reform. Instead, a patient-centered payment system can deliver patient...

3 Lessons from Retail to Enhance Consumer-Centered Healthcare

by Sara Heath

In the wake of increased out-of-pocket patient spending and value-based care initiatives, the medical industry is embracing the importance of consumer-centered healthcare. Patients are being viewed as key stakeholders in their own care...

Money Woes, Out-of-Pocket Patient Costs Limit Cancer Care

by Sara Heath

Sixteen percent of healthcare consumers are experiencing high or overwhelming financial distress as a result of high out-of-pocket patient costs for cancer care. This can ultimately impact patient willingness or ability to access...

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