Patient Centered Billing

DMV More Popular than Patient Financial Experience for Fifth of Patients

December 15, 2021 - One in five patients would rather go to the DMV than attempt to pay their medical bills online, demonstrating a serious lapse in digital patient financial experience, according to new data from VisitPay sent via email. To be clear, more patients would rather navigate online medical bill pay than go to the DMV, but 20 percent is still a hefty figure...

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90% of Patients Say Loyalty Relies on Patient Financial Experience

by Sara Heath

The patient financial experience and billing process is a make-or-break moment, with 93 percent of healthcare consumers saying the billing experience could dissuade them from returning to a healthcare...

93% of Patients Negotiate Out-of-Pocket Patient Costs, Debt Away

by Sara Heath

More than half of Americans have been in medical debt, but according to new data from LendingTree and Qualtrics, the vast majority of those who have negotiated that debt have seen it go away, a key...

Embedding Health Equity as a Patient Safety, Clinical Quality Issue

by Sara Heath

For Leah Binder, president and CEO of patient safety rankings organization The Leapfrog Group, embedding health equity as part of patient safety is a no-brainer. “This year, the issue of equity...

6 Patient Engagement Technologies that Improve Clinic Operations

by Sara Heath

Adopting popular patient engagement technologies could be the key to ramping up clinic operations and driving an organization closer toward patient-centered care, according to a new report from the...

How Patient Experience in Billing Offices Impacts Patient Payments

by Sara Heath

A poor patient experience with the hospital billing department can have an impact on patient payments and financial responsibility, according to a new survey published by Connance. The Connance...

Top Challenges to Collecting Patient Financial Responsibility

by Sara Heath

Collecting patient financial responsibility is a key aspect of the patient encounter with healthcare revenue cycle. Healthcare organizations strive to create a clear and simple mechanism for collecting...

How Healthcare Orgs Can Manage Patient Financial Responsibility

by Sara Heath

Out-of-pocket patient financial responsibility has increased by 10 percent over the past five years, shows a survey from the Healthcare Financial Management Association (HFMA), leading to frustrations...