PatientEngagementHIT

Patient Communications

What Role Do Call Centers Play in Patient Communications?

September 4, 2018 - Call centers are beginning to fulfill growing and more diverse functions in healthcare organizations, delivering on both internal and patient communication needs, according to a recent Spok survey. The survey of about 400 healthcare professionals revealed that organizations are using their call centers to respond to changing industry forces. Between organizational consolidation and a...


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Using Automated Patient Outreach to Improve Patient Communications

by Sara Heath

High-touch patient communication is one of the key elements of meaningful patient engagement. As providers work to get their patients in the clinic door for important screenings and preventive care, automated patient outreach tools have...

AMA: Title X Rule Harms Patient-Provider Relationship, Care Access

by Sara Heath

Proposed changes to the Title X Family Planning program could harm the patient-provider relationship by introducing government interference into the exam room, according to the American Medical Association. Specifically, the proposed...

Best Practices for Patient-Centered Appointment Agenda-Setting

by Sara Heath

A new study from the Mayo Clinic showed that doctors only spend about 11 seconds listening to a patient during appointment agenda-setting before interrupting the patient with their own viewpoint. These results point to a need to improve...

Does EHR Use Detract From Patient-Provider Communication?

by Sara Heath

EHRs may be doing more harm than good during the clinical encounter, as providers continue to assert that the tool takes away limited time for patient-provider communication during the clinical encounter, according to a survey from...

Doctors’ Humor Helps Boost Patient-Provider Relationships

by Sara Heath

When it comes to building a positive patient-provider relationship, it’s true that laughter is the best medicine, found a recent study published in the Journal of the American Board of Family Medicine. Positive patient-provider...

Why Partnering with Patients Is Key to a Culture of Patient Safety

by Sara Heath

When a patient visits a hospital, she has the expectation that she will be treated with empathy, respect, and clinical excellence. At the core of each of these elements is the understanding that she will be safe. But all too often, the...

Can Peer Navigators Address the Social Determinants of Health?

by Sara Heath

Non-clinical laypeople can effectively connect patients with support programs to help address the social determinants of health, making that service more efficient for managed care organizations (MCOs), according to a recent study in the...

Patient Relationship Management Tools Emerging Health Technology

by Sara Heath

Patient relationship management (PRM) tools are slated to become increasingly popular has medical groups continue to drive patient-centered care, according to a new market report from Chilmark Research. With healthcare’s shift...

Compassion, Doc Communication Create Positive Patient Experience

by Sara Heath

Patients overwhelmingly favor healthcare experiences that are compassionate and personal, highlighting that patient satisfaction extends beyond clinical quality, according to a new report from Healthgrades and Medical Group Management...

Patient Recall Suffers as Patients Remember Half of Health Info

by Sara Heath

Patients only remember about 49 percent of the information their doctors give them without prompting, highlighting shortcomings with patient recall that can negatively impact patient activation, shows a study out of Brown University School...

Using Patient Rounding Tools to Enhance the Patient Experience

by Sara Heath

Patient rounding is a tried and true element of the patient experience. Nurses making their way in and out of patient rooms drives quality patient-provider relationships, ensures more patient safety, and allows nurses to assess and...

Nurses Must Be Involved in Patient Health Literacy Support

by Sara Heath

The American Academy of Nursing is calling on nurses to better support patient education and patient health literacy as a part of the organization’s annual policy brief. “Health literacy is a precursor to health and...

How to Use Patient Outreach Technology in Patient-Centered Care

by Sara Heath

As medical practices seek to close gaps in care and reduce patient no-show rates, many may be turning to patient outreach technology to better connect with patients. But in an industry seeing technology emerge at lightning speed, some...

Can Asking Sexual Orientation Hurt Patient-Provider Communication?

by Sara Heath

Questions about patient sexual orientation or gender identity likely will not harm patient-provider communication, according to new research from the Mayo Clinic. Instead, these questions can better inform providers, enhance patient care,...

How Does Social Media Impact Perceived Provider Professionalism?

by Sara Heath

As social media continues to permeate the healthcare space, providers are increasingly creating their own professional profiles to connect with patients and offer better patient education. It is important that clinicians maintain provider...

Clinician EHR Demands Detract from Patient-Provider Relationship

by Sara Heath

Family practice clinicians spend more time documenting on the EHR than they do directly with their patients, underscoring a lapse in the patient-provider relationship, shows a study published in Family Medicine. EHRs have long received...

Transparent Patient-Provider Communication Reduces EHR Errors

by Sara Heath

The ability to acknowledge and be transparent about clinician EHR use is yet another skill clinicians need in their patient-provider communication toolbelts, according to a new study published in the Journal of Medical Internet...

Chronic Care Diagnoses Need Better Patient-Provider Communication

by Sara Heath

When diagnosing a patient with a chronic illness, the way a clinician communicates with the patient matters. But a new study published in the Annals of Family Medicine shows that there are several areas in which patient-provider...

Patients Favor Compassion, Clinician Empathy Over Low Doc Costs

by Sara Heath

Patients would overwhelmingly select a doctor who displays compassion and clinician empathy over one who is less expensive, according to a recent survey from HealthTap obtained via email. The survey, which questioned both patients and...

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