PatientEngagementHIT

Patient Communications

As Health IT Evolves, Patient-Provider Trust Remains Essential

December 10, 2018 - When the stethoscope was invented in 1816, it was a revolutionary change in medicine. What was once an extremely detailed and intimate conversation between patient and provider suddenly had a new instrument separating them. But although this tool could have posed a threat to patient-provider trust turned out to be a boon for diagnostics and care quality. “The paradigm that came...


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How Text Message Communication Improves Patient Outreach

by Sara Heath

For Bill Hambsh, CEO of North Florida Women’s Care, patient outreach and communication looked a lot more like a game of phone tag. The process, which ideally would be marked with efficiency and high patient engagement levels, too...

Patient-Provider Communication Falls Short of Patient Expectation

by Sara Heath

Although patient-provider communication is an essential aspect of the primary care visit, expectations aren’t quite reality, according to data from Samueli Integrative Health Programs, a non-profit healthcare advocacy group. A...

What Role Do Call Centers Play in Patient Communications?

by Sara Heath

Call centers are beginning to fulfill growing and more diverse functions in healthcare organizations, delivering on both internal and patient communication needs, according to a recent Spok survey. The survey of about 400 healthcare...

Using Automated Patient Outreach to Improve Patient Communications

by Sara Heath

High-touch patient communication is one of the key elements of meaningful patient engagement. As providers work to get their patients in the clinic door for important screenings and preventive care, automated patient outreach tools have...

AMA: Title X Rule Harms Patient-Provider Relationship, Care Access

by Sara Heath

Proposed changes to the Title X Family Planning program could harm the patient-provider relationship by introducing government interference into the exam room, according to the American Medical Association. Specifically, the proposed...

Best Practices for Patient-Centered Appointment Agenda-Setting

by Sara Heath

A new study from the Mayo Clinic showed that doctors only spend about 11 seconds listening to a patient during appointment agenda-setting before interrupting the patient with their own viewpoint. These results point to a need to improve...

Does EHR Use Detract From Patient-Provider Communication?

by Sara Heath

EHRs may be doing more harm than good during the clinical encounter, as providers continue to assert that the tool takes away limited time for patient-provider communication during the clinical encounter, according to a survey from...

Doctors’ Humor Helps Boost Patient-Provider Relationships

by Sara Heath

When it comes to building a positive patient-provider relationship, it’s true that laughter is the best medicine, found a recent study published in the Journal of the American Board of Family Medicine. Positive patient-provider...

Why Partnering with Patients Is Key to a Culture of Patient Safety

by Sara Heath

When a patient visits a hospital, she has the expectation that she will be treated with empathy, respect, and clinical excellence. At the core of each of these elements is the understanding that she will be safe. But all too often, the...

Can Peer Navigators Address the Social Determinants of Health?

by Sara Heath

Non-clinical laypeople can effectively connect patients with support programs to help address the social determinants of health, making that service more efficient for managed care organizations (MCOs), according to a recent study in the...

Patient Relationship Management Tools Emerging Health Technology

by Sara Heath

Patient relationship management (PRM) tools are slated to become increasingly popular has medical groups continue to drive patient-centered care, according to a new market report from Chilmark Research. With healthcare’s shift...

Compassion, Doc Communication Create Positive Patient Experience

by Sara Heath

Patients overwhelmingly favor healthcare experiences that are compassionate and personal, highlighting that patient satisfaction extends beyond clinical quality, according to a new report from Healthgrades and Medical Group Management...

Patient Recall Suffers as Patients Remember Half of Health Info

by Sara Heath

Patients only remember about 49 percent of the information their doctors give them without prompting, highlighting shortcomings with patient recall that can negatively impact patient activation, shows a study out of Brown University School...

Using Patient Rounding Tools to Enhance the Patient Experience

by Sara Heath

Patient rounding is a tried and true element of the patient experience. Nurses making their way in and out of patient rooms drives quality patient-provider relationships, ensures more patient safety, and allows nurses to assess and...

Nurses Must Be Involved in Patient Health Literacy Support

by Sara Heath

The American Academy of Nursing is calling on nurses to better support patient education and patient health literacy as a part of the organization’s annual policy brief. “Health literacy is a precursor to health and...

How to Use Patient Outreach Technology in Patient-Centered Care

by Sara Heath

As medical practices seek to close gaps in care and reduce patient no-show rates, many may be turning to patient outreach technology to better connect with patients. But in an industry seeing technology emerge at lightning speed, some...

Can Asking Sexual Orientation Hurt Patient-Provider Communication?

by Sara Heath

Questions about patient sexual orientation or gender identity likely will not harm patient-provider communication, according to new research from the Mayo Clinic. Instead, these questions can better inform providers, enhance patient care,...

How Does Social Media Impact Perceived Provider Professionalism?

by Sara Heath

As social media continues to permeate the healthcare space, providers are increasingly creating their own professional profiles to connect with patients and offer better patient education. It is important that clinicians maintain provider...

Clinician EHR Demands Detract from Patient-Provider Relationship

by Sara Heath

Family practice clinicians spend more time documenting on the EHR than they do directly with their patients, underscoring a lapse in the patient-provider relationship, shows a study published in Family Medicine. EHRs have long received...

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