PatientEngagementHIT

Patient Engagement Measures

How Do Online Provider Review and Quality Care Scores Align?

by Sara Heath

Online provider review scores do not always match up to traditional hospital quality rankings, likely because patients discuss customer service and patient satisfaction issues when leaving an online review, according to a report from...

3 Things to Know to Conduct a Community Health Needs Assessment

by Sara Heath

As more non-profit hospitals gear up for a new year of addressing the social determinants of health, they have begun issuing notices for completing their community health needs assessments (CHNAs). From Illinois to New Jersey, healthcare...

Assessing the Outcomes, Successes of Community Health Programs

by Sara Heath

Community health program leaders need to develop better measures to assess the success and efficacy of projects that address the social determinants of health, according to a study recently published in Health Affairs. Community health...

Opioid Use Associated with Higher Patient Satisfaction Scores

by Sara Heath

Patients using prescription opioids to manage their pain are 32 percent more likely to report high patient satisfaction scores, according to recent research out of Dartmouth-Hitchcock Medical Center. The association between opioid use and...

Is Patient Experience Data Sufficient for Quality Improvement?

by Sara Heath

EDITOR'S NOTE: This article has been updated with a statement from Press Ganey. Hospital emergency departments are working with insufficient patient experience data that does not accurately portray all patient sentiments, according to...

CMS Adds Star Ratings, More Data to Physician Compare Website

by Sara Heath

CMS has made changes to its Physician Compare website, updating the tool with 2016 data and adding star ratings to demonstrate clinical quality. These moves are a part of the agency’s efforts to give patients access to clinical...

Key Reminders for 2018 Patient Engagement Reporting Requirements

by Sara Heath

As 2017 draws to a close, healthcare professionals must ready themselves for a new set of patient engagement reporting requirements under both meaningful use and the Medicare Access and CHIP Reauthorization Act (MACRA). These policy...

How Should Healthcare Pros Evaluate Online Provider Reviews?

by Sara Heath

A recent study has sparked debate over the validity of online provider reviews. The study  was published in the Journal of the American Medical Informatics Association and found that online provider reviews do not reflect clinical...

Patients Value and Use Online Provider Reviews in Care Decisions

by Sara Heath

Patients give a lot of weight to online provider reviews, using these online resources as key tools when making healthcare decisions, according to a recent survey conducted by OnePoll in partnership with Binary Fountain. In a survey of...

Clinician Age Tied to Patient Complaint Rates, Patient Satisfaction

by Sara Heath

Younger providers and clinicians with less practice experience may incur higher patient complaint rates than their older clinician colleagues, highlighting that clinician age might be tied to patient satisfaction, according to a study...

How Do Healthcare Consumers Define Value in Patient-Centered Care?

by Sara Heath

Patients and providers don’t always see eye to eye in terms of what constitutes “value” in healthcare, leaving a gap in what providers can deliver to meet growing industry demands for patient-centered care, according to a...

Do Patient-Centered Medical Homes Boost Chronic Care Management?

by Sara Heath

A VA initiative to implement patient-centered medical homes (PCMHs) across the country has resulted in better chronic care management for patients, according to research from the University of Pittsburgh Medical Center. The study looked...

Consumers Say Patient-Provider Relationship Key to Quality Care

by Sara Heath

Patients and providers are on the same page about what constitutes a quality healthcare experience, both stating that a strong patient-provider relationship is key, according to findings from the latest Council of Accountable Physician...

Food Security, Social Determinants of Health Lower Hospital Use

by Sara Heath

Implementing public programs to supplement food security in low-income patients can help reduce hospital use within that population, according to a study published in both BMC Geriatrics and Population Health Management. This data suggests...

Patients Concerned About Financial Responsibility, Health Costs

by Sara Heath

Growing patient financial responsibility and health costs are key concerns for patients, with 90 percent expressing worry about affording their own treatments, according to the 2017 Physicians Foundation Patient Survey. The biennial...

AHA Doubts Readiness of Hospital Quality Star Ratings Updates

by Sara Heath

CMS should not move forward with updating its 2017 Hospital Quality Star Ratings and should scrap the whole system from the Hospital Compare website, according to the American Hospital Association. In a letter from AHA’s Senior Vice...

Clinician Empathy a Key, Teachable Skill in Medical Education

by Sara Heath

Clinician empathy is a core part of patient-provider relationships that many industry experts claim gets lost during the medical education process. That may not in fact be the case, according to a group of researchers from the University...

What is the Patient Activation Measure in Patient-Centered Care?

by Sara Heath

Patient activation is a key concept in the push for patient-centered care, but is often conflated with the notion of driving patient engagement. However, patient activation is its own quantifiable concept supported by the patient...

How Race Affects Patient Activation Impact on Hospital Readmission

by Sara Heath

High patient health literacy leads to better patient activation and reduces the likelihood of preventable hospital readmissions, according to a group of researchers from Boston University. However, racial disparities exist, emphasizing a...

How to Create, Conduct Community Health Needs Assessments

by Sara Heath

Healthcare organizations working toward addressing the social determinants of health are using community health needs assessments (CHNAs) to determine the best path forward. From uncovering community health and social woes to identifying...

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