PatientEngagementHIT

Patient Engagement Measures

Key Reminders for 2018 Patient Engagement Reporting Requirements

by Sara Heath

As 2017 draws to a close, healthcare professionals must ready themselves for a new set of patient engagement reporting requirements under both meaningful use and the Medicare Access and CHIP Reauthorization Act (MACRA). These policy...

How Should Healthcare Pros Evaluate Online Provider Reviews?

by Sara Heath

A recent study has sparked debate over the validity of online provider reviews. The study  was published in the Journal of the American Medical Informatics Association and found that online provider reviews do not reflect clinical...

Patients Value and Use Online Provider Reviews in Care Decisions

by Sara Heath

Patients give a lot of weight to online provider reviews, using these online resources as key tools when making healthcare decisions, according to a recent survey conducted by OnePoll in partnership with Binary Fountain. In a survey of...

Clinician Age Tied to Patient Complaint Rates, Patient Satisfaction

by Sara Heath

Younger providers and clinicians with less practice experience may incur higher patient complaint rates than their older clinician colleagues, highlighting that clinician age might be tied to patient satisfaction, according to a study...

How Do Healthcare Consumers Define Value in Patient-Centered Care?

by Sara Heath

Patients and providers don’t always see eye to eye in terms of what constitutes “value” in healthcare, leaving a gap in what providers can deliver to meet growing industry demands for patient-centered care, according to a...

Do Patient-Centered Medical Homes Boost Chronic Care Management?

by Sara Heath

A VA initiative to implement patient-centered medical homes (PCMHs) across the country has resulted in better chronic care management for patients, according to research from the University of Pittsburgh Medical Center. The study looked...

Consumers Say Patient-Provider Relationship Key to Quality Care

by Sara Heath

Patients and providers are on the same page about what constitutes a quality healthcare experience, both stating that a strong patient-provider relationship is key, according to findings from the latest Council of Accountable Physician...

Food Security, Social Determinants of Health Lower Hospital Use

by Sara Heath

Implementing public programs to supplement food security in low-income patients can help reduce hospital use within that population, according to a study published in both BMC Geriatrics and Population Health Management. This data suggests...

Patients Concerned About Financial Responsibility, Health Costs

by Sara Heath

Growing patient financial responsibility and health costs are key concerns for patients, with 90 percent expressing worry about affording their own treatments, according to the 2017 Physicians Foundation Patient Survey. The biennial...

AHA Doubts Readiness of Hospital Quality Star Ratings Updates

by Sara Heath

CMS should not move forward with updating its 2017 Hospital Quality Star Ratings and should scrap the whole system from the Hospital Compare website, according to the American Hospital Association. In a letter from AHA’s Senior Vice...

Clinician Empathy a Key, Teachable Skill in Medical Education

by Sara Heath

Clinician empathy is a core part of patient-provider relationships that many industry experts claim gets lost during the medical education process. That may not in fact be the case, according to a group of researchers from the University...

What is the Patient Activation Measure in Patient-Centered Care?

by Sara Heath

Patient activation is a key concept in the push for patient-centered care, but is often conflated with the notion of driving patient engagement. However, patient activation is its own quantifiable concept supported by the patient...

How Race Affects Patient Activation Impact on Hospital Readmission

by Sara Heath

High patient health literacy leads to better patient activation and reduces the likelihood of preventable hospital readmissions, according to a group of researchers from Boston University. However, racial disparities exist, emphasizing a...

How to Create, Conduct Community Health Needs Assessments

by Sara Heath

Healthcare organizations working toward addressing the social determinants of health are using community health needs assessments (CHNAs) to determine the best path forward. From uncovering community health and social woes to identifying...

How Health Centers Measure the Social Determinants of Health

by Sara Heath

Most health centers serving safety net patients measure the social determinants of health in a similar way, making the process uniform and conducive to wide-spread intervention, according to a study published in the Journal of the American...

Defining Avoidable Visits to Drive Affordable Patient ED Access

by Sara Heath

The criteria for an avoidable emergency department visit is far too broad, leading industry leaders to limit access to affordable patient ED access, according to a new study on ED utilization. The study also suggested that patients need...

NQF: Add Patient Voice into Patient Reported Outcomes Measures

by Sara Heath

An analysis of online patient communities has shown that healthcare professionals usually don’t look at what matters most to patient satisfaction. This is a huge development for patient reported outcomes (PROs) measures, according to...

Financial Incentives Encourage HIV Patients to Access Treatment

by Sara Heath

Patients become more likely to access treatment when there is money to be gained, according to research published in the Journal of the American Medical Association. These recent findings add to the growing literature indicating that...

How to Reconcile Quality Patient Experience, Patient Satisfaction

by Sara Heath

In some hospitals, patients can walk in to see a harpist playing in the lobby. Other hospitals let patients have the Sunday paper delivered right to their bedside. Although seemingly luxurious, these amenities have actually sparked a...

Top 3 Facts About Patient Engagement Policy Requirements

by Sara Heath

Patient engagement may be a key factor in the shift toward consumer- and patient-centered care, but it also has an important place in the policy requirements that are driving the healthcare industry. From the CMS EHR Incentive Programs,...

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