PatientEngagementHIT

Patient Engagement Measures

How to Effectively Use the CMS Hospital Quality Star Ratings

by Sara Heath

Nearly one year ago, CMS released its updated patient satisfaction and hospital quality star ratings. First deployed in 2014, this five-point scale was set to be a patient-facing tool to help healthcare consumers make decisions about where...

Nurse Communication, Teamwork to Boost Care Experience Scores

by Sara Heath

Healthcare organizations must identify evidence-based strategies to support nurse communications and patient perceptions of caregiver teamwork to improve on patient care experience scores, concluded a new Press Ganey report obtained in an...

Top 4 Challenges in Driving High Patient Satisfaction

by Sara Heath

Driving high patient satisfaction in healthcare is a challenging task. Patients are complex and unique, each with a different set of needs and preferences. Add to that the growing to-do list for today’s clinicians, and supporting...

Public Health Org Aims to Meet Social Determinants of Health

by Sara Heath

Former HHS Acting Assistant Secretary Karen DeSalvo, MD, MPH, MSC, will be co-chairing a new public health institute that will target and engage local health partners to help meet the social determinants of health. The de Beaumont...

3 Factors Swaying Patient Decisions for Treatment Facilities

by Sara Heath

In the age of healthcare consumerism, patients are increasingly activated in their own healthcare. This includes in making decisions for treatment facilities at which patients wish to receive their care. Patients are largely spending...

What is Different Between Patient Experience, Satisfaction?

by Sara Heath

Patient experience and patient satisfaction are healthcare terms that are too often used interchangeably. Although they appear to be synonymous – a patient’s hospital experience should be satisfactory, one might assume –...

Centralized Appointment Scheduling Aids Patient Experience

by Sara Heath

Centralized management tools are critical in healthcare, especially as the industry is increasingly marked by hospital mergers and healthcare acquisitions. Health system leaders can use centralized appointment scheduling to manage multiple...

Using Online Reviews to Compare Patient Satisfaction Measures

by Sara Heath

VA hospitals tend to out-rank their non-VA hospital affiliates on online patient satisfaction measures, such as Yelp reviews, according to a study published in the American Journal of Managed Care. The study also found that Yelp reviews...

Patients, Providers Disagree on Patient Satisfaction Factors

by Sara Heath

Although both patients and providers value patient satisfaction and a quality patient experience, they do not agree on the elements that determine high patient satisfaction rates, according to a survey conducted by Kelton Global on behalf...

Exploring Patient Reported Outcomes Measures in Healthcare

by Sara Heath

Patient-reported outcomes measures (PROMs) are a fledgling clinical quality measure in the healthcare industry. Designed to fill information gaps in traditional clinical quality measures, this data serves to measure how a treatment...

Simplifying Patient Safety Grades for Patient Decision-Making

by Sara Heath

Hospital safety grade and patient experience reports are emerging as effective tools to aid patient decision-making about where to receive care. These tools need to be simple, succinct, and usable for the layman because they are...

Patient Engagement Requirements by Private, Public Payers

by Sara Heath

Although patient-centered care relies on positive patient-provider relationships, various private payers and public insurers face differing patient engagement requirements. Providers may see different incentive payments based upon a...

Patient Input Vital for Meaningful Value-Based Care Measures

by Sara Heath

As healthcare continues a value-based, patient-centered trajectory, industry experts must consider patient input in value-based care measures. While healthcare stakeholders know that patient input is a key determinant of quality...

Digital Patient Engagement Measures Aid Clinician Improvement

by Sara Heath

A Boston-based research team has developed a viable set of digital patient engagement measures to determine how well patient portals and health IT activate patients in their care, according to a report in the Journal of Medical Internet...

Is Administrative Data a Quality Patient Satisfaction Measure?

by Sara Heath

Administrative data about healthcare facility characteristics offers some insight into patient satisfaction, helping to inform specific practice improvements, according to a study published in the American Journal of Managed...

Patient-Reported Outcomes Inadequate Clinical Quality Measures

by Sara Heath

Patient-reported outcomes (PROs) are not an accurate clinical quality measure, although they are valuable for promoting patient-centered care, according to research out of Kaiser Permanente’s Institute of Research. The study,...

CAHPS for MIPS Survey Vendor Applications Deadline Approaching

by Sara Heath

The application deadline for CMS CAHPS for MIPS survey vendors is fast approaching. Interested vendors may apply to be a CAHPS for MIPS survey administrator by April 30, 2017. The CAHPS for MIPS survey may only be administered by those...

CMS Primary Care Models Drive Modest Patient Experience Gains

by Sara Heath

Primary care medical home models, such as the CMS Comprehensive Primary Care (CPC) initiative, have a modestly positive effect on patient experience scores, highlighting the value of these programs for improving patient care, according to...

Physician Review Sites List Inconsistent Patient Satisfaction

by Sara Heath

A new study shows that ratings on different physician review websites often paint inconsistent pictures of patient satisfaction. Researchers from the Hospital for Special Surgery (HSS) presented their findings at this week’s...

Accuracy, Usefulness of Patient eHealth Literacy Assessments

by Sara Heath

With the increasing mHealth and other health IT use to support patient engagement, healthcare professionals are focused on assessing the ability for patients to access, use, and apply knowledge from these tools — otherwise known as...

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