Healthcare organizations with high patient satisfaction and CAHPS scores see a multitude of benefits. High patient satisfaction scores usually result in higher reimbursement payments from CMS, better patient retention rates, and the...
As meaningful patient engagement continues to be a core priority for healthcare professionals, clinicians need a thorough understanding of patient education strategies.
Ensuring patients are...
Nurses can add an easy-to-implement patient communication strategy to their tool belts, according to a recent study. Research published in the Patient Experience Journal shows that nurses who sit down...
As patient and family engagement continue to be key measures of quality care and a humanistic imperative for clinicians, most practices will need to undergo a practice culture shift.
Healthcare...
Follow-up care after the discharge process is an important part of improving patient outcomes. In order to successfully guide patients through their recovery, providers must employ the same patient engagement strategies that have been...
Healthcare organizations that practice meaningful family caregiver engagement and integrate caregivers into the patient discharge process can reduce hospital readmissions by one-quarter, according to...
Patient-centered care is a key component of current health system goals. But amidst patient portals, mHealth engagement apps, and patient satisfaction surveys, how can providers make sure these efforts...
Patient support groups are a helpful strategy for improving patient health literacy and empowerment, ultimately leading to better health decisions and improved medication adherence, according to...
Patient safety is a key aspect of patient-centered care and is tied to the patient experience and health outcomes.
However, all too often healthcare professionals view patient safety and...
As healthcare continues to embrace patient-centered care strategies, industry stakeholders have begun to focus on improving the patient experience.
Per the Agency for Healthcare Research and Quality...
Patients need more education to help them determine whether to access care in urgent care centers or the emergency department, according to a survey by New York City-based urgent care provider...
When a patient is diagnosed with a serious chronic or life-threatening condition, more changes than just her health status. These patients often face financial, logistical, and bureaucratic challenges...
Non-clinical laypeople make effective patient care navigators, offering a low-cost solution for offering care coordination services to aging cancer patients trying to access quality treatment,...
Patients are increasingly facing high out-of-pocket costs, a trend that can limit their healthcare access and ability to pay for quality services.
It is important for providers to understand how high...
Although touted as important indicators of quality patient care, patient satisfaction measures aren’t an accurate portrayal of positive outcomes and effective treatment, say Justin B. Cohen, MD,...
Understanding and incorporating patient preferences into provider care delivery should prove useful to improving patient satisfaction and clinical outcomes. With these preferences in mind, providers...
Patient engagement, consumer satisfaction, and patient access to healthcare are three of the most critical pieces of the value-based care puzzle.
As outcomes, satisfaction, and patient loyalty become more important to financial security...
Out-of-pocket patient financial responsibility has increased by 10 percent over the past five years, shows a survey from the Healthcare Financial Management Association (HFMA), leading to frustrations...
Internet use and social media have become mainstays in everyday life, changing the way we interact with loved ones or entertain ourselves. But can the internet influence the patient experience?...
Patient engagement and chronic disease management are both key components in support of the healthcare industry’s shift toward value-based healthcare.
Through robust patient support efforts inside and out of the doctor’s...
