Patient Engagement Technologies

Digital Patient Data Access Grows in Large Hospitals, Lags in Small Orgs

by Sarai Rodriguez

Digital patient data access remains somewhat stable in the nation’s hospitals, with modest gains in patient portal and FHIR-based app access, according to an October data brief from the Office of...

Patient Engagement Strategies for Home Healthcare Providers

by Sara Heath

As home healthcare becomes a regular fixture in medicine, it will be key for clinicians delivering home-based care to understand key patient engagement strategies. Patient engagement strategies for home healthcare don’t stray too...

Patient Portal Use in Mental Health Is Up, But Digital Literacy Key

by Sara Heath

Patient portal use in mental health is getting more common, but still, only about half of those with self-reported anxiety or depression are using the health IT, according to data published in...

Poor Personalized Healthcare Limits Healthcare Consumerism

by Sara Heath

Healthcare consumerism is here, but with few organizations primed to integrate consumer health behaviors into a personalized medicine approach, the consumer experience is falling short of expectations,...

Refining Online Provider Search Optimizes Provider, Patient Engagement

by Sara Heath

Imagine the patient experience nightmare that would occur if a patient showed up to an appointment at the wrong address because it was listed incorrectly online. That shouldn’t be a problem at CHRISTUS Health, a Texas-based health...

How Digital Patient Intake, Registration Boost Patient Experience

by Sara Heath

It’s easy for a patient to become overwhelmed visiting the clinic or hospital. Even the patient intake process is rife with chaos and complexity, asking patients to manage a litany of forms and permissions that can, at best, be a lot...

Closing Digital Divide Requires More Than Patient Access to Health IT

by Sara Heath

It’ll take more than improving patient access to health IT to close the digital divide, according to a new assessment from the VA’s Office of Inspector General. The OIG report found that a...

Three-Quarters of Patients Note Patient Experience Pros and Cons

by Sara Heath

Doctor’s offices have about four chances to meet patient experience expectations before a healthcare consumer picks a new provider to visit, with around three-quarters of patients mentally...

Patient Engagement Key to Healthcare Consumerism Post-Pandemic

by Sara Heath

The healthcare consumerism scales are tipping toward stronger patient engagement, with just under one in five patients saying they are more likely to book their annual wellness checks after the...

Top Patient Outreach, Healthcare Marketing Tools & Strategies

by Sara Heath

In response to growing healthcare consumerism, medical organizations are turning towards healthcare marketing strategies to support patient outreach. Although healthcare marketing is an aspect of new patient acquisition, organizations are...

Understanding Proxy Access for the Patient Portal, Privacy Questions

by Sara Heath

A medical encounter rarely only involves the patient; with the rise in family engagement, most patients have at least some loved ones involved in their care, making proxy access a key feature of the patient portal. The patient portal is...

Patient Engagement Technology Not Aligned with Patient Expectations

by Sarai Rodriguez

Patients are demanding more digital health tools that allow them to manage their care, yet this is the area patient engagement technology vendors most fall the shortest of patient expectations,...

Digital Health Literacy: Why It’s Important and How to Improve It

by Sara Heath

More healthcare providers are leaning on patient engagement technologies to support self-management and better outcomes. But as the industry becomes more high-tech, digital health literacy becomes a greater threat to health...

How Do Patient Portals and Personal Health Records Differ?

by Sara Heath

Patient portals and personal health records (PHRs) are two primary patient engagement technologies enabling patient data access. Still, it can be hard to distinguish between the two. These tools have a lot of overlapping features, leading...

Are Patient Portals the Future of Patient-Provider Relationships?

by Sara Heath

It’s time for healthcare professionals to begin reconsidering patient portals as not only tools for patient data access, but also as tools for building the patient-provider relationship. As digital health and patient engagement...

Using Patient Engagement Apps to Reduce Hospital Readmissions

by Sara Heath

Back when Christopher Meckel, MD, an orthopedic surgeon with Monterey Spine & Joint was a resident, joint replacement surgery didn’t center the patient the way it does today. Most of the considerations happened inside the...