Patient Engagement Technologies

Why Patient Education Is Vital for Engagement, Better Outcomes

by Sara Heath

The healthcare industry has made many efforts to become more patient-centric, especially through its push for better patient engagement. However, in order to improve patient engagement, providers need...

Convenience, Technology Use Can Boost Patient Satisfaction

by Sarai Rodriguez

A convenient and technology-driven healthcare experience has become an essential factor in boosting patient satisfaction, as roughly 4 in 5 Americans want the ability to use technology when managing...

Epic Systems Affirms Market Dominance with Best in KLAS Patient Portal

by Sara Heath

EHR vendor giant Epic Systems has come in yet again as the top patient portal in the 2022 Best in KLAS rankings, asserting the health IT company’s dominance in the sector. Epic was also awarded...

Top Health IT Components of Medicine’s Digital Front Door

by Sara Heath

The list of health IT systems included as part of healthcare’s digital front door is growing—fast. For those catching onto the buzzword, it has become clear that unlocking that digital front door requires a curated suite of...

How One PCP Used Online Appointment Scheduling to Close Care Gaps

by Sara Heath

As medicine confronts serious care gaps problems, one Georgia-based primary care provider organization is helping patients self-service those lapses. Using online appointment scheduling technologies, Eagles Landing Health is able to let...

Top Considerations for Pediatric Patient Engagement Strategies

by Sara Heath

Pediatric patients aren’t just “small adults.” Clinicians know that concept when making diagnostic decisions, and need to keep it top-of-mind when deploying pediatric patient...

Top 3 Challenges to Social Determinants of Health Referrals

by Sara Heath

For South Texas Physician’s Alliance, social determinants of health referral has been a learning experience. The organization, which has joined providers across the country in efforts to address...

2 in 3 Healthcare Consumers Report Bad Patient Experience

by Sara Heath

Only one in three patients can boast they’ve never had a bad patient experience with either a provider, hospital, or pharmacy, according to the latest data from Accenture, a troubling sign for a...

How Automated Patient Outreach Technology Closed Care Gaps

by Sara Heath

Like most healthcare organizations, the Jackson, Mississippi-based Children’s Medical Group faced steep care gaps at the hands of the COVID-19 pandemic. But in a transformation from a purely...

How to Implement Social Determinants of Health Referral Tools

by Sara Heath

In a past life working as a nurse, Sherry Norquist, MSN, ACM, remembers going through her Rolodex when one of her patients presented with social determinants of health referral needs. She’d...

What Are Omnichannel Patient Engagement Technologies?

by Sara Heath

Add yet another phrase to the list of healthcare buzzwords: omnichannel patient engagement technologies. The rise of the health IT sector, combined with a growing appetite from patients for more...

Key Steps for Opening the Digital Front Door, Digital Transformation

by Sara Heath

The digital front door isn’t just unlocked; it’s opening wide, and healthcare organizations that want to remain competitive need to figure out how to make it an entrance to a wholly...

Research Warns Against Too Many Automated Patient Outreach Messages

by Sara Heath

Healthcare organizations that over-leverage their automated patient outreach technologies may run the risk of high attrition, according to new data from the Institute for Health Research at Kaiser...

Is the Digital Divide the Newest Social Determinant of Health?

by Sara Heath

As healthcare continues to lean on technological innovations, a new social determinant of health is coming to the forefront: the digital divide. The digital divide is the chasm between those who have...

Charting the Future of Patient Experience and Technology

by Sara Heath

In just the year since the first coronavirus death was recorded in the United States, the healthcare industry has seen remarkable change. Now, as promising vaccines reveal a light at the end of the COVID-19 tunnel, medical experts are...

Can Text Message Patient Outreach Improve Appointment Adherence?

by Sara Heath

Patient education ahead of a procedure and appointment adherence are critical to obtaining good outcomes, but the text message patient outreach tools designed to support that may not be a cure-all,...

Behind the Scenes of Epic’s User-Centered Patient Portal Redesign

by Sara Heath

Healthcare organizations might be seeing their Epic Systems patient portals looking a little different these days. After a two-year process, the EHR vendor giant has unveiled an updated patient portal...

How Is Artificial Intelligence Shaping Patient Engagement Tools?

by Sara Heath

Although patient engagement principles are rooted in timeless concepts like good interpersonal skills and patient motivation, the technologies used to push engagement are indeed at the cutting edge....

4 Ways Smartphones Improve Patient Engagement, Activation

by Hannah Nelson

Most Americans use smartphones not only as a way to communicate with others, but to conveniently manage their day-to-day personal and professional lives in the palm of their hand. For healthcare, that...