PatientEngagementHIT

Patient Engagement Technologies

Using NLP to Improve Patient Portal Use, Patient Health Literacy

by Sara Heath

Natural language processing (NLP) is a viable solution for patient portal use, a process that is often limited by low patient health literacy. NLP needs to be employed judiciously, with considerations for suboptimal term linking and...

Digital Tools Useful for Medication Adherence in Older Patients

by Sara Heath

Text messaging technology can help improve medication adherence rates in older Medicare patients by up to 14 percent, according to a recent study published in the Journal of Medical Internet Research. This finding comes as many healthcare...

Epic Systems MyChart Patient Portal Tops 2018 Best in KLAS List

by Sara Heath

Epic Systems MyChart reigns as the top-rated patient portal vendor among healthcare professionals in the newly-released 2018 Best in KLAS rankings. The EHR and patient portal giant has kept its top spot since 2015, consistently...

What is Non-Emergency Medical Transportation, Patient Access?

by Sara Heath

During patient wellness efforts and chronic care management plans, consistent and reliable patient access to care is essential. Non-emergency medical transportation is a core solution to patient care access among populations facing...

Using Online Provider Reviews to Solve Patient Satisfaction Issues

by Sara Heath

In healthcare, creating and assessing patient satisfaction requires always listening to patient needs. But in the digital age, this effort is beginning to change shape, begging healthcare professionals to start considering online provider...

Patient Engagement Technology Useful for Medicaid Innovation

by Sara Heath

Patient engagement technology and other smart technologies can help enhance state Medicaid programs, according to a recent report from Deloitte. “Smart Medicaid: Leveraging Cognitive Technologies to Improve Health and Program...

Patient Health Data Access Top-of-Mind in ONC Draft Framework

by Sara Heath

Patient health data access is a top priority in the draft version of the Trust Exchange Framework released by the Office of the National Coordinator for Health IT last week. The Framework establishes a set of guidelines to foster health...

Training Courses Useful for Supporting Patient-Centered EHR Use

by Sara Heath

A patient-centered EHR use training course may be effective in improving patient-provider relationships in the digital health age, according to a study published in the Journal of Medical Internet Research. The EHR has become a mainstay...

Can Hospital Patient Portal Use Boost Inpatient Outcomes Measures?

by Sara Heath

Patient portals might be better suited for chronic disease management and preventive measures, but that doesn’t mean the healthcare industry should ignore the tool’s potential for inpatient use, according to a group of...

FDA Patient Engagement Collaborative to Guide Patient Centricity

by Sara Heath

The Food and Drug Administration (FDA) has published a call for nominations for their newly-minted Patient Engagement Collaborative (PEC), which will consist of an outside group of patients and caregivers offering their input into...

Assessing the Generational Differences in Patient Engagement

by Sara Heath

Creating meaningful patient engagement is a difficult feat for clinicians. Although a litany of patient engagement strategies can ease this job, doctors and nurses still face a wide array of patient personalities that can influence how a...

Ambulance Use Down 7%, Patients Access Care Via Rideshare

by Sara Heath

Rideshare services such as Uber are revolutionizing the way patients access care, with far more patients opting for an Uber than an ambulance ride during a non-life-threatening medical emergency, according to a working paper out of the...

Patient Telehealth Use, Access Tepid Despite Provider Enthusiasm

by Sara Heath

Even though healthcare professionals laud telehealth technology for its patient care access benefits, patient telehealth use is lukewarm at best, according to surveys conducted by Signet Research, Inc., on behalf of Avizia. A 2017 survey...

Patient Engagement Technology, Value-Based Care Key 2018 Trends

by Sara Heath

The new year is fast approaching, leaving healthcare professionals looking ahead in preparation for 2018. Medical experts can expect to see innovations in patient engagement technology, efforts in value-based care models, an emphasis on...

Patient Experience, Pop Health Strategies Lead 2017 Headlines

by Sara Heath

This past year has proven an eventful one in the patient engagement space. Industry focus on nursing communications, high patient satisfaction and CAHPS scores, and patient experience tips has highlighted a key shift in the healthcare...

The Role of Telehealth Tech in Patient Engagement Strategies

by Sara Heath

NewYork-Presbyterian and Walgreens have partnered to offer telehealth technology in retail-based health kiosks across New York City. The move is a part of both entities’ patient engagement strategies and efforts to offer better...

Using Bedside Tablet Technology for Patient Education, Experience

by Sara Heath

At the University of California San Francisco (UCSF) Medical Center, pediatric patients can flip through nearly 160 channels on their hospital room television, or play Xbox throughout their stay. These amenities cast on a 65-inch...

Assessing How Healthcare Consumers Access Doctor’s Appointments

by Sara Heath

When a healthcare consumer finds herself in need of a new provider or a doctor’s appointment, she may start by going to her computer and looking up online reviews and other information about the clinician she’s considering...

Provider, Patient Views Differ on Healthcare Cost, Tech Use

by Sara Heath

Providers don’t always have a good grip on patient views, especially with regard to healthcare cost and technology use, according to a recent survey from Conduent Healthcare. The survey of nearly 500 patients and 150 providers...

Care Coordination Across Provider Networks Creates Patient Trust

by Sara Heath

Supporting strong care coordination and teamwork amongst providers is a core aspect of improving the patient experience. Patients want their providers to be on the same page during a hospital stay because it makes patients feel safer and...

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