Patient Engagement Technologies

Selecting the Right Online Appointment Scheduling Tools for Pediatrics

March 7, 2024 - The patient access team at Nicklaus Children’s Health System knew it would have a lot of needs as it shopped around for a digital self-scheduling option. The Miami-based hospital system serves a pediatric population, 60 percent of whom are on Medicaid, so the team knew there’d be some complexities in selecting a health IT vendor. But according to Leigh Bouskila, manager of...


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Did COVID-19 Help Close Disparities in Patient Portal Use?

by Sara Heath

The COVID-19 pandemic may have increased patient portal use and reduced age- and sex-based utilization disparities, but there are still differences in how often people of certain races and health...

Patient Portals & Open Notes Increase Referral Access by Up to 40%

by Sara Heath

Does patient portal access make a difference in referral access after a primary care appointment? According to one new study in the Journal of the American Medical Informatics Association (JAMIA), it...

Patient Trust in Healthcare AI Relies on Use Case, But Familiarity Is Lacking

by Sara Heath

Do patients trust AI in healthcare? It depends on what it’s being used for, 44 percent of patients said in a recent athenahealth/Dynata poll that was emailed to PatientEngagementHIT. But even as...

Patient Engagement Strategies for Improving Patient Activation

by Sara Heath

Clinical care is only one step along the path to helping a patient achieve her optimal state of health. While cutting-edge procedures and innovative therapeutics play a critical role in treating or managing diseases, they typically...

Behind Epic’s Award-Winning MyChart Patient Portal Advancements

by Sara Heath

Epic Systems thinks it’s on the brink of a new frontier in patient portal use, saying MyChart is stock-full of the functionalities consumers want, and users are now leveraging it to move the needle on clinical outcomes and the...

Are Consumers Left Behind in Healthcare’s Generative AI Talks?

by Sara Heath

In the throes of the insurgence of generative AI, healthcare has a huge blind spot: consumers. In a new report from Deloitte, experts found that most healthcare organizations are leaving behind the...

Top Patient Engagement Tech for Remote Chronic Disease Management

by Sara Heath

Care management has gone digital, with remote chronic disease management, in particular, becoming a more common modality. Of course, there is still always a time and a place for in-person care, but the days of fully analog care management...

2024 to Bring Thoughtful Patient Engagement Tech Investments

by Sara Heath

Could 2024 be the year for the patient engagement technology boom? It might be, provided clinics and hospitals can access the right technology in a way that solves not just patient experience but also workforce management problems,...

Patients Leery of GenAI for Medical Misinformation Potential

by Sara Heath

Four in 10 adults acknowledge that generative AI is ready for the healthcare big leagues, but most still harbor pretty significant concerns about the accuracy and sourcing of the medical information...

CVS Health’s Consumer App Targets Disease Management, Patient Engagement

by Sara Heath

CVS Health wants its new consumer app to super charge patient engagement and care and disease management, with the company airing a new video outlining the tool at its investor meeting. “Imagine...

How Advocate Health Uses Patient Communication IT to Close Care Gaps

by Sara Heath

Advocate Health wants to be the safety net for patients managing care gaps, using patient engagement technology to streamline the scheduling process. After all, healthcare isn’t easy to navigate, especially for patients who have...

AI-Based Voice Assistants Poised to Support Chronic Disease Management

by Sara Heath

Conversational artificial intelligence (AI) could be the key to unlocking better chronic disease management, with new data in JAMA Network Open showing that a voice assistant tool improved glycemic...

Can Gen AI Improve Access to Care, Affordability? Patients Think So

by Sara Heath

Patients are excited about the future of generative AI in healthcare, as nearly half say the technology can improve patient access to care and healthcare affordability, according to a survey from...

Health Orgs Look for Consolidated Patient Engagement Tech Footprint

by Sara Heath

Patient engagement technology vendors can expect a shifting landscape as their customer base looks toward a more consolidated, consumer-centered patient engagement strategy, according to the latest...

Digital Patient Experience, Engagement Split by Patient Demographics

by Sara Heath

The digital patient experience is becoming more important than ever, with new Centers for Disease Control and Prevention (CDC) figures showing that more than half of patients use the internet to find...

Patient Data Access, Mobile Patient Portals Reach Unprecedented Use

by Sara Heath

Patient data access is at an all-time high, with new data from the Office of the National Coordinator for Health IT showing three in five patients being offered and accessing their digital health...

Patients Split on Trust in Artificial Intelligence in Healthcare Experience

by Sara Heath

American patients are split as to whether they are comfortable with the use of artificial intelligence (AI) in their healthcare experience, according to survey data from Propeller Insights on behalf of...

Providence Approaches Healthcare Digital Innovation With Provider Expertise

by Sara Heath

Providence health system knows something about digital tools in the healthcare consumer world, with its latest incubated technology, Praia Health, being proof of the power of stakeholder input and design. As a health system serving...

Digital Patient Experience Hinges on Online Appointment Scheduling

by Sara Heath

Healthcare providers and payers should continue to set their sights on a digital patient experience, with new data from Wakefield Research fielded on behalf of health IT company Kyruus showing that...