PatientEngagementHIT

Patient Engagement Tools

Appointment Agenda-Setting Tool Boosts Patient Satisfaction

by Sara Heath

A one-page questionnaire about patients’ preferred talking points may be an effective strategy for appointment agenda-setting and patient satisfaction, according to research out of Duke University School of Medicine. The...

How Do mHealth, Mobile Health Devices Impact Patient Satisfaction?

by Sara Heath

Mobile health devices and mHealth initiatives are strongly correlated with higher patient satisfaction scores, according to a recent survey conducted by Vanson Bourne on behalf of Jamf. The survey of over 600 health IT professionals in...

Understanding Consumerism in Healthcare, Patient Empowerment

by Sara Heath

Consumerism in healthcare is here to stay, but the industry needs some fixes to drive patient empowerment and assist patients who face growing financial responsibility, according to a policy brief from healthcare researchers at Rice...

Using Patient Rounding Tools to Enhance the Patient Experience

by Sara Heath

Patient rounding is a tried and true element of the patient experience. Nurses making their way in and out of patient rooms drives quality patient-provider relationships, ensures more patient safety, and allows nurses to assess and...

BCBS Targets Medical Transportation, Social Determinants of Health

by Sara Heath

The Blue Cross Blue Shield Association (BCBSA) has created the Blue Cross Blue Shield Institute (BCBS Institute), an organization geared toward addressing the social determinants of health. BCBSI will begin its work by addressing...

Health Systems Tap Patient Outreach Pros to Address Opioid Misuse

by Sara Heath

  Christiana Care Health System and New Castle County in Delaware have created a patient outreach program to help connect patients recently treated for opioid overdose with patient education and access to other behavioral health...

NQF Publishes Playbook on Shared Decision-Making in Healthcare

by Sara Heath

The National Quality Forum (NQF) is calling for healthcare experts and policymakers to integrate shared decision-making as a standard of care. Shared decision-making helps support better patient engagement and integrates the patient as a...

Why Hospital-Run Online Provider Reviews Trump Third-Party Sites

by Sara Heath

When it comes to online provider reviews, ensuring the healthcare organization has full control of the content of those reviews is essential, according to Donna Hill, a marketing strategist at the University of Arkansas Medical System...

Patients Welcome AI Tech to Create Access to Convenient Care

by Sara Heath

Patients are becoming more welcoming of technology integrated into the healthcare encounter, showing that patient preferences are leaning less toward human interaction and more toward convenient care, according to Accenture’s 2018...

Patient, Provider Views of Patient Engagement Technology Differ

by Sara Heath

Patients, providers, and technology vendors are not on the same page when it comes to patient engagement strategies and technologies, according to a report from KLAS released at this year’s HIMSS conference. The report, obtained via...

Digital Health Tools May Enhance Consumer Experience in Healthcare

by Sara Heath

Fifty-nine percent of healthcare consumers want to see their healthcare experiences reflect those they have in the retail space, with patients demanding to see more patient-centric digital health tools to fill their needs, according to a...

Patient Advocacy Group Creates Patient Education Tools for MS

by Sara Heath

Patients living with multiple sclerosis (MS) can now access a comprehensive set of patient education materials geared toward enhancing patient activation. The new set of patient education tools, called MS Path 2 Care, are sponsored by...

DoD Physician Shortage May Cause Lapse in Patient Access to Care

by Sara Heath

The Department of Defense (DoD) and the three military branches have insufficient strategies for recruiting military physicians, limiting patient access to care especially during wartime, according to a new report from the Government...

Clinician Training Courses Support Shared Decision-Making in Care

by Sara Heath

Patient and provider training courses may increase the efficacy of shared decision-making in multicultural behavioral health clinics, according to new research in JAMA Psychiatry. Shared decision-making has been touted as an effective...

64% of Patients Avoid Care Due to High Patient Healthcare Costs

by Sara Heath

Patients are delaying medical care or forgoing treatment altogether because of increasingly high patient healthcare costs, according to a recent survey conducted by 20|20 Research in partnership with CarePayment. Healthcare prices are...

Overcoming the Top Patient-Reported Outcomes Measures Challenges

by Sara Heath

Healthcare professionals are increasingly noting the value of patient-reported outcomes measures (PROMs) to supporting patient-centered healthcare. But when it comes to PROMs challenges abound, keeping some organizations from fully...

How Useful is Ridesharing for Medical Transportation Barriers?

by Sara Heath

As healthcare organizations seek to address medical transportation barriers impeding patient access to care, they are tapping healthcare ridesharing apps to help ease patient burden. Ridesharing apps such as Uber or Lyft offer inexpensive...

CMS Cancels Shared Decision-Making Models Due to Planning Issues

by Sara Heath

CMS has announced that it will not pilot the Shared Decision Making (SDM) and the Direct Decision Support (DDS) Models, two initiatives aimed at supporting shared decision-making and patient engagement in healthcare. The agency cited...

Digital Tools Useful for Medication Adherence in Older Patients

by Sara Heath

Text messaging technology can help improve medication adherence rates in older Medicare patients by up to 14 percent, according to a recent study published in the Journal of Medical Internet Research. This finding comes as many healthcare...

Epic Systems MyChart Patient Portal Tops 2018 Best in KLAS List

by Sara Heath

Epic Systems MyChart reigns as the top-rated patient portal vendor among healthcare professionals in the newly-released 2018 Best in KLAS rankings. The EHR and patient portal giant has kept its top spot since 2015, consistently...

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