PatientEngagementHIT

Patient Experience

4 Core Principles of Patient-Centered Care, Family Engagement

December 3, 2018 - Treating patients with respect and incorporating them in all aspects of the healthcare industry will help foster a culture of patient- and family-centered care, according to a position paper published by the American College of Physicians. The paper, published in the Annals of Internal Medicine, outlined not only the importance of patient- and family-centricity, but the action steps...


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CMS Program to Support Patient Safety in Nursing Home Care

by Sara Heath

CMS is ramping up its efforts to improve patient safety and care quality in nursing home settings. Through the Civil Money Penalty Reinvestment Program (CMPRP), the agency aims to give nursing home employees and caregivers the tools...

Lacking Protocols Hit VHA Clinic Environment, Patient Experience

by Sara Heath

The Veterans Health Administration (VHA) does not have adequate measures to assess the physical environment of its facilities, according to a new report from the Government Accountability Office (GAO). This in turn can have negative...

Medicaid Enrollees See Better Patient Experiences, Care Quality

by Sara Heath

Patients with chronic illness who are enrolled in the Medicaid program tend to have better patient experiences than those without insurance coverage, according to a new study from America’s Health Plans (AHIP). Specifically,...

Patient Safety Takes a Hit as Nursing Conditions Remain Stagnant

by Sara Heath

Healthcare organizations are making little headway in improving nurse working conditions, and patient safety is suffering as a result, according to new data from the University of Pennsylvania School of Nursing. The report, published in...

CMS Updates eMedicare Website to Improve Beneficiary Experience

by Sara Heath

CMS has revamped the eMedicare website, adding new tools to enhance the Medicare beneficiary experience when searching for a health plan. These updates include tools aimed at making it easier for beneficiaries to understand plan details,...

Quality Standards to Support Patient Experience Via Telehealth

by Sara Heath

ClearHealth Quality Institute (CHQI), a third-party healthcare accrediting program, has developed a set of accreditation modules for telehealth and remote patient monitoring geared toward ensuring these tools improve patient care access...

NCQA Selects Payer for Patient-Reported Outcomes Measures Project

by Sara Heath

The National Committee for Quality Assurance (NCQA) is putting $2.1 million behind a demonstration project that explores best practices for integrated patient-reported outcomes measures (PROMs) into clinical quality measures. The project,...

Distinguishing and Defining Top Patient Engagement Keywords

by Sara Heath

As healthcare professionals continue to focus on patient engagement, they face an onslaught of varying and often confusing terminology. Between phrases that sound the same and phrases that sound like they should mean the same thing, it is...

Patient Experience, Technology Top the List of CIO Priorities

by Sara Heath

Patient engagement technology and improving the patient experience is top priority for CIOs, as more organizations aim to set themselves apart in the competitive healthcare industry, according to a recent report from Impact Advisors and...

Supporting Frontline Healthcare Workers in Clinician Shortage

by Sara Heath

Healthcare is facing an impending patient care access crisis as clinician shortage gaps continue to widen. But as medical experts work to address the growing clinician shortage issue, they must also consider shortages in frontline...

Consumer-Centered Healthcare Improves, Focus on Innovation Key

by Sara Heath

Healthcare organizations are making strides toward more consumer-centered healthcare, putting special focus on better patient access to care and positive hospital experiences. However, more progress is necessary to true evolve into a...

Patients, Providers Cite Health IT as Patient Experience Driver

by Sara Heath

The future of healthcare is digital, with more healthcare organizations recognizing the role health IT can play in improving patient engagement and the patient experience, according to a recent Ernst & Young digital health survey. The...

Real-Time Patient Experience Surveys Key for Practice Improvement

by Sara Heath

Point-of-care patient experience surveying tools might be the answer to many patient experience officers’ needs, although the technology currently has limited adoption, according to a new Chilmark Insight Report. Healthcare...

Patient Rounding Tech Gains Popularity, Boosts Patient Satisfaction

by Sara Heath

Patient rounding tools are on the rise, as healthcare organizations go digital while looking for strategies to streamline hospital management and improve patient satisfaction, according to a recent KLAS report. Patient rounding calls on...

Hospital Patient Safety Efforts Reduce Hospital Conditions by 8%

by Sara Heath

Patient safety is improving nationwide, as hospital-acquired condition rates go down by 8 percent between 2014 and 2016, according to the latest numbers from the Agency for Healthcare Research and Quality (AHRQ). Between 2014 and 2016,...

The 4 Steps to Managing Online Provider Reviews in Healthcare

by Sara Heath

Online provider reviews have sparked debate across the medical industry as consumer culture in healthcare has prompted more patients to leave online comments. These comments are often to the chagrin of providers, who say feedback...

Strong Online Presence Fuels Patient Retention, Patient Satisfaction

by Sara Heath

A strong online presence is becoming increasingly important for a quality patient experience and sparks patient retention and consumer loyalty, as 80 percent of patients use the internet to make decisions about their care, according to a...

Raising Patient Satisfaction Scores as a Component of Quality Care

by Sara Heath

At Nemours Children’s Health, improving patient satisfaction scores hasn’t been some long, tedious endeavor. Instead, it’s felt something like a game, engaging the competitive side of each of the health system’s...

Change Healthcare Partnership to Round Out Good Patient Experiences

by Sara Heath

Change Healthcare has joined forces with Adobe and Microsoft to streamline different patient touchpoints and optimize the patient experience, the companies announced at this year’s HLTH conference in Las Vegas, NV. The collaboration...

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