PatientEngagementHIT

Patient Experience

Managing Patient Engagement Technology, Vendor Selection Process

February 19, 2019 - As healthcare technology continues to advance, it presents ample opportunities for health systems and hospitals to enhance the patient experience. But implementing a new patient engagement technology is easier said than done, as organizations struggle with the technology selection process. The request for proposal (RFP) process is fraught with tough vendor decisions and an onslaught of...


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NCQA Proposes HEDIS Measure, CAHPS Survey Changes

by Sara Heath

NCQA is seeking public comment on planned changes to the Healthcare Effectiveness Data and Information Set (HEDIS) measures, including the HEDIS CAHPS survey. Specifically, NCQA seeks comment on changes in the following areas: Retiring...

Patient-Centered Care Key for Pain Management in Opioid Crisis

by Sara Heath

An individualized, patient-centered approach to pain management could help improve care outcomes and patient experience while still addressing the opioid crisis, according to a proposed report from the Pain Management Best Practices...

Adaptability Key in Consumer-Centered Healthcare, Patient Experience

by Sara Heath

As hospitals and health systems face an uncertain future, they will need to be agile and ready to deliver the consumer-centered care that yields positive patient satisfaction and engagement, according to a recent report from NRC...

Patient Experience Drives Patient Loyalty Over Standard Marketing

by Sara Heath

Positive patient experiences trump traditional marketing tools when it comes to building patient loyalty, according to the latest from healthcare consulting firm Press Ganey. In fact, patients are five times more likely to select a...

4 Core Principles of Patient-Centered Care, Family Engagement

by Sara Heath

Treating patients with respect and incorporating them in all aspects of the healthcare industry will help foster a culture of patient- and family-centered care, according to a position paper published by the American College of...

CMS Program to Support Patient Safety in Nursing Home Care

by Sara Heath

CMS is ramping up its efforts to improve patient safety and care quality in nursing home settings. Through the Civil Money Penalty Reinvestment Program (CMPRP), the agency aims to give nursing home employees and caregivers the tools...

Lacking Protocols Hit VHA Clinic Environment, Patient Experience

by Sara Heath

The Veterans Health Administration (VHA) does not have adequate measures to assess the physical environment of its facilities, according to a new report from the Government Accountability Office (GAO). This in turn can have negative...

Medicaid Enrollees See Better Patient Experiences, Care Quality

by Sara Heath

Patients with chronic illness who are enrolled in the Medicaid program tend to have better patient experiences than those without insurance coverage, according to a new study from America’s Health Plans (AHIP). Specifically,...

Patient Safety Takes a Hit as Nursing Conditions Remain Stagnant

by Sara Heath

Healthcare organizations are making little headway in improving nurse working conditions, and patient safety is suffering as a result, according to new data from the University of Pennsylvania School of Nursing. The report, published in...

CMS Updates eMedicare Website to Improve Beneficiary Experience

by Sara Heath

CMS has revamped the eMedicare website, adding new tools to enhance the Medicare beneficiary experience when searching for a health plan. These updates include tools aimed at making it easier for beneficiaries to understand plan details,...

Quality Standards to Support Patient Experience Via Telehealth

by Sara Heath

ClearHealth Quality Institute (CHQI), a third-party healthcare accrediting program, has developed a set of accreditation modules for telehealth and remote patient monitoring geared toward ensuring these tools improve patient care access...

NCQA Selects Payer for Patient-Reported Outcomes Measures Project

by Sara Heath

The National Committee for Quality Assurance (NCQA) is putting $2.1 million behind a demonstration project that explores best practices for integrated patient-reported outcomes measures (PROMs) into clinical quality measures. The project,...

Distinguishing and Defining Top Patient Engagement Keywords

by Sara Heath

As healthcare professionals continue to focus on patient engagement, they face an onslaught of varying and often confusing terminology. Between phrases that sound the same and phrases that sound like they should mean the same thing, it is...

Patient Experience, Technology Top the List of CIO Priorities

by Sara Heath

Patient engagement technology and improving the patient experience is top priority for CIOs, as more organizations aim to set themselves apart in the competitive healthcare industry, according to a recent report from Impact Advisors and...

Supporting Frontline Healthcare Workers in Clinician Shortage

by Sara Heath

Healthcare is facing an impending patient care access crisis as clinician shortage gaps continue to widen. But as medical experts work to address the growing clinician shortage issue, they must also consider shortages in frontline...

Consumer-Centered Healthcare Improves, Focus on Innovation Key

by Sara Heath

Healthcare organizations are making strides toward more consumer-centered healthcare, putting special focus on better patient access to care and positive hospital experiences. However, more progress is necessary to true evolve into a...

Patients, Providers Cite Health IT as Patient Experience Driver

by Sara Heath

The future of healthcare is digital, with more healthcare organizations recognizing the role health IT can play in improving patient engagement and the patient experience, according to a recent Ernst & Young digital health survey. The...

Real-Time Patient Experience Surveys Key for Practice Improvement

by Sara Heath

Point-of-care patient experience surveying tools might be the answer to many patient experience officers’ needs, although the technology currently has limited adoption, according to a new Chilmark Insight Report. Healthcare...

Patient Rounding Tech Gains Popularity, Boosts Patient Satisfaction

by Sara Heath

Patient rounding tools are on the rise, as healthcare organizations go digital while looking for strategies to streamline hospital management and improve patient satisfaction, according to a recent KLAS report. Patient rounding calls on...

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