PatientEngagementHIT

Patient Financial Responsibility

How to Create Patient Satisfaction During the Bill Pay Process

October 17, 2018 - As the healthcare industry continues to be marked by high patient financial responsibility and out-of-pocket costs, practice leaders strive to ensure the bill pay process yields high patient satisfaction. After all, a positive experience with the billing department can influence whether or not a patient pays their bill, according to a recent survey from Connance. While this is not to...


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How Patient Experience in Billing Offices Impacts Patient Payments

by Sara Heath

A poor patient experience with the hospital billing department can have an impact on patient payments and financial responsibility, according to a new survey published by Connance. The Connance Consumer Impact Survey of 2018, which...

Gag Clause Bills Signed into Law, Improves Healthcare Transparency

by Sara Heath

President Trump has signed into law two bills that prohibit pharmacy gag clauses, or the practice of prohibiting pharmacy and healthcare transparency. The laws – one targeted at Medicare plans and one for private and...

Premiums, Deductibles Increase as Patient Healthcare Costs Rise

by Sara Heath

Healthcare costs are continuing to be burdensome for patients, even when patients have health payer coverage, according to a recent survey from the Kaiser Family Foundation. More patients have health plans with a deductible, meaning the...

Bipartisan Proposal to Protect Patients from Surprise Medical Bills

by Sara Heath

A bipartisan group of senators have banded together to propose draft legislation that, if passed, could address the growing issue of surprise medical bills and their impacts on patient healthcare costs. The bill, co-sponsored by Senators...

Health Pros Nudge Senate Toward Care Quality, Price Transparency

by Sara Heath

Healthcare policymakers are hearing from industry leaders about how they can support better care quality and price transparency tools aimed at helping patients make informed decisions about their care. At a hearing of the Senate Committee...

Health Payer Coverage Access Cuts Patient Financial Strains

by Sara Heath

Patient access to comprehensive health payer coverage has reduced patients’ financial strains, according to new research from the University of Michigan Institute for Healthcare Policy & Innovation. As patients gain access to...

Patients Say US Drug Prices “Unreasonable,” Need Gov’t Attention

by Sara Heath

Seventy-seven percent of patients believe US drug prices are “unreasonable,” but most don’t approve of current government solutions to combat high drug costs, according to a recent survey conducted by NORC at the...

67% of Patients Worry About Surprise Medical Bills, Healthcare Costs

by Sara Heath

Unexpected medical bills are the biggest healthcare and financial concern on patients’ minds, according to a recent poll from the Kaiser Family Foundation. The survey, which included responses from nearly 1,200 adult patients, found...

Complex Health Plan Benefits Give Rise to Surprise Medical Bills

by Sara Heath

Fifty-seven percent of healthcare consumers have received a medical bill that they thought to be covered by their healthcare payers, according to a recent survey from NORC at the University of Chicago. Patients perceive these surprise...

Senate Moves Toward Drug Price Transparency in Consumer Ads

by Sara Heath

Better drug price transparency in direct-to-consumer marketing plays a key role in a funding package that has recently passed in the Senate. In a bipartisan amendment funding both the Health, Education, Labor, and Pensions (HELP) and...

Refining Price Transparency Tools to Increase Patient Use, Cut Costs

by Sara Heath

With patient financial responsibility posing a challenge throughout the healthcare industry, more healthcare experts are looking to price transparency to help patients make healthcare decisions and potentially decrease healthcare...

How Medication Overutilization Drives Out-of-Pocket Healthcare Costs

by Sara Heath

Medication overutilization is costing patients thousands of dollars in out-of-pocket healthcare costs, according to a recent report from the AARP. Specifically, unnecessarily prolonged prescription of dementia medications is running up a...

Healthcare Costs Limit Patient Access to Care for DoD Beneficiaries

by Sara Heath

Patients enrolled in the Department of Defense’s military health plan are facing high healthcare costs, hampering adequate patient access to care and patient satisfaction, according to a recent survey from the Military Officers...

Patients Unprepared for Out-of-Pocket Costs for Long-Term Care

by Sara Heath

Patients underestimate the financial responsibility associated with beginning long-term care, with many leaving themselves unprepared for the high out-of-pocket costs at long-term care facilities, according to a recent survey from Moll Law...

Point-of-Care Price Transparency Needed for Patient Care Access

by Sara Heath

Three-quarters of patients experience “sticker shock” when prescribed a medication that was more expensive than they anticipated, according to a new survey from CoverMyMeds. These results highlight the need for better price...

CMS Allows Medicare Advantage Plans to Adopt Step Therapy

by Sara Heath

CMS has given new authority to Medicare Advantage plans that allows those plans to negotiate lower drug prices. These new policies will specifically allow Medicare Advantage Plans to practice step therapy, which CMS says will create cost...

Health Payer Introduces Price Shopping Tool to Drive Care Quality

by Sara Heath

BlueCross BlueShield of North Carolina (Blue Cross NC) has launched a price shopping tool that allows patients to receive incentives for selecting what the insurer deems lower-cost and higher-quality healthcare services. Using the new...

Patient Groups Advocate Patient Access to Care in Drug Blueprint

by Sara Heath

The Department of Health & Human Services’ drug pricing blueprint presents numerous opportunities to lower drug prices, but the agency should be wary of changes that would restrict patient access to care, the American Cancer...

Using Payment Plans to Ease Patient Financial Responsibility

by Sara Heath

High patient financial responsibility has become known as one of the biggest barriers to patient care in the country. As patients rack up higher and higher medical bills, it is perhaps more attractive for the patient to skip out on care...

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